"It was Friday afternoon at 4:30pm, our 14-year-old tankless water heater failed to ignite on demand (it’s always on a Friday afternoon, right?). A couple of calls to local plumbers went unanswered, so I started an internet search on where to get repair parts. SupplyHouse was an option, but on the opposite coast, they were already closed. I researched what parts I would need for a repair, called in Saturday and talked with Customer Service Representative Star. She was extremely helpful, took my order and arranged for priority shipping. Further research led me to believe I may need additional parts so on Sunday I called in and talked with Customer Service Representative Gus (we’re talking Sunday, here). Same high-quality assistance and he assured me that both sets of parts would arrive together. The order shipped on Monday, parts arrived on Tuesday, repair took 30 minutes and we were back in hot water.

SupplyHouse’s Customer Service ranks among the best 5% of all customer service representatives I interact with, across dozens of businesses from small shops to the biggest. Their website made it very easy to identify the parts I needed and getting through the checkout process. A funny anecdote, the delivery driver said he uses SupplyHouse for all his plumbing needs and raved about the Customer Service too. And mind you we are 2,600 miles away.
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"I called on a Sunday and was pleasantly surprised to talk to someone knowledgeable who helped me with a part to restore my boiler."

"Reliable quality products (a/c filters)."

"Have ordered from these folks several times. Easy to find the item you need on their site . Fast shipping at reasonable cost"

"They had the best prices and exact item I needed. Pretty quick delivery too!"

"Simple, easy to use site. Products as advertised, with beneficial descriptions. Shipping was extremely fast even with the slowest method selected and packaging was exceptional protecting parts ordered. I highly recommend and will use again without a second thought when and if the need arises."

"Easy to order part. Fast shipping "

"Thought I had ordered, but had not completed. Completed order had had two days later."

"Very fast and well priced Fernco couplings which were hard to find."

"Absolutely amazed how quickly the delivery was made A+++ service exactly what I ordered well packaged"

"Always have what you need for a great price. Blows all the warehouses out here out of the water! Thanks! "

"I have no clue if the items I ordered are good, or that they shipped timely. I just ordered them. I would love to have received them the day after ordering. Your company isn't that on the ball to next day deliver."

"Easiest place to order parts from"

"Shipping was fast an accurate. What more do you need? "

"Product was accurate and delivered on time"