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Verified
5/5

2005-12-23

"Fast shipment and great costumer support. I was very pleased with Sundial Micro. I will shop there again. "

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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-21

"This has to be one of the best site I have delt with yet. Paied it paypal at 5:20pm. Called them and they had it shipped out 10 minutes later. Could not be any faster processing time. That on top of already cheap prices you just can't beat Sundial Micro with any other site. I will for sure deal with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
N/A
Resolving problems
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-12-21

"Good experience overall, good communications, fast shipping. Would buy from them again."

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Verified
5/5

2005-12-14

"This was a new product, not even available when I first researched it. Only two retailers carried it, and the price & service at Sundial Micro was excellent."

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Verified
5/5

2005-12-09

"This company is first rate. I rate them a 10. The items I needed were in stock. They will even call you to let you know important information about your order. Very friendly great service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being knowledgeable
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Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-08

"Outstanding, as always. These guys, to me, are like the under-appreciated li'l brothers of NewEgg. I hate (for both them *and* NewEgg) that I have to pay my California state tax, but that's the price one pays for great service and delivery, I suppose!

Fester
"

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Verified
5/5

2005-12-05

"This was my first time doing an International Order, and it was soo easy and quick thanks to the Sundial Micro team, they were very helpfull and quick to reply to any questions/queries I had, and kept me updated the whole time.

I orderered a black window kit for my Coolermaster Stacker 810 case, which isn't available in Australia, once I paid through Paypal it only took 4 days from them to send it to get to my door, it was in perfect condition after the long flight.

Hope to have more pleasant and easy purchases like this in the future, thank you soo much.

M. Enderby.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-22

"This the first time I have ordered from this store, and it appears to be very efficient in terms of ordering and shipping.

Contingent upon my satisfaction with the product itself, which I have no reason to believe is not excellent, I will purchase here again if they have the product I require.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Overall technical support
Being easy to reach
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Overall web site
Speed of web site
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Verified
5/5

2005-11-16

"I ordered a computer case from this site and was extremely happy with the service. Their prices were lower than anyone elses that I could find, even NewEgg. However, NewEgg is notorious for having speedy shipping so I almost paid the extra and went with them. Well, I ordered from SunDial and was a little worried that the shipping would take a week or so, as I paid for the cheapest shipping to save a few bucks. I ordered at 2pm Nov 14th and got my 30 lb. case at 1pm on Nov 15th!! The case was also in great condition when I got it. Low prices, mind blowing order-processing speeds, and great products! I highly recommend!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2005-11-13

"Sundail was great, cost competitive, and as fast as any on-line merchant that I have every dealt with. The product worked great so I won't be testing the product return process. I will be back. Sundail should move to Nevada so I could avoid paying California tax."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-10-26

"I ordered my parts on the 26th of October in the morning around 9:30, Not only was my order processed the same day, I received my tracking number for the item that was shipped the same day. On October 27 my item was delivered. There is no question what so ever about who I am going to do my online shopping with in the future, you have a loyal customer from here on out! Thanks! Jill R."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
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Verified
5/5

2005-10-07

"This was my first experience with SDM and I must report that it was a very good one. I live on the east coast and called before their store hours and left a message, which was promptly returned. All E mails were answered quickly and politely. SDM was the only E-Tailer to have the CoolerMaster Stacker 810 and they wasted no time in shipping it once the order was placed.

Overall I am extremely happy with their service and level of professionalism, they will definitely have a repeat customer who will recomend them whenever possible.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
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Being trustworthy
Resolving problems
N/A
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-09-23

"This is the 1st time using this store. I was impressed when I called and a live person answered and promptly emailed me back for a product they checked on. Made an order late afternoon and received the items the next day. The shipping rates were very fair. They were the only ones that carried a full line of Silverstone products. Sundial Micro has just earned a lifetime customer and many referrals to all my computer friends. They get a 5 out of 5 stars*****!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-09-09

"I ordered from them because they were the ONLY
ones who had the black windowed side panel I was
looking for for a CoolerMaster Stacker. Overall
I had no problems, but, they do appearently use
an overseas agency to take their orders which I
absolutly cannot condone. If I was'nt desperate
to get the part I would have taken my buisness elsewhere. Other than that I encountered no problems with them at all.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2005-09-04

"My first transaction with SundialMicro was nothing less than PERFECT! It was fast and accurate. I got exactly what I was hoping for.

Thanks very much. I will definately purchase again.

Shawn
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability