"No problems with the order process. When I recieved the case, I found that the PSU was defective and sent them an email. Within a few hours, they had called and forwarded Silverstone, talked with their techs, had an RMA issued to me, and even called me to tell me that I can immediately send the powersupply back to Silverstone. I didn't even realize any of this till they called me that evening. Great customer service!"
"Bought a Silverstone LC-11-SM300 HTPC case from them. Everything came in good shape, but the VFD refused to light up. Contacted Sundial support by email. Responded to me almost immediately, and forwarded the case to Silverstone. Both got back to me within days. Turned out that all I needed was an updated driver, which is downloadable online. All in all, very friendly and effective support staff (thanks Jennifer!). Will buy from them again."
"The shipping is excellent and everything here is excellent. Very great site and i have to say that i love the customer service here and will shop here again. I mean with good customer service, then your order can't go wrong. Give them a call or email and see how fast they will answer you. Will order from here again."
"SundialMicro is awesome!!! I ordered a Lian Li PC-v1200B Plus, and upon arrival, I found that it was missing a few pieces. The kind folks at SundialMicro got in touch with their distributor and had the missing parts shipped out within 6 hours! That's amazing! I've never seen such fast and helpful service, not even from from places like Newegg and TigerDirect. They were even so nice as to make sure that all the parts were the correct color. To all the folks at SundialMicro, I thank you for you efforts that have made me one extremely satisfied customer! :-D"
"Got my LC20M-B quickly! The VFD was not working initially but after some great customer support from Sundial and Silverstone my box is now up and running.
This is the 2nd chassis I bought from Sundial! Thanks!"
"Great customer service. Very prompt about their processing and shipping. "
"Fast shipment, great price on shipping to Canada. I will order from them again if I need hard to find parts."
"Excellent high quality company to do business with. Very fast email after question about product. They even updated there site after I made a suggestion!!! They also ship with UPS which is a must here in Montana as FEDEX will not deliver to this location. Good prices to boot. This is my second order and I will buy more from this company again!!! Thanks."
"Not only were the folks at Sundial Micro extremely pleasant on the phone, but they worked hard to get my order shipped that very same day - even though UPS had left their office already! Ordered on the 11th, got it today on the 12th. Now THAT is service!"
"Wow these guys are fast! Not only do they stock hard to find SilverStone HTPC cases, but offer a great price and shipping rate. I'm going to use this vendor as much as I can.
*Update: SunDial Micro is great with RMA's as well. My case arrived with some damage to a corner. This must have happened before it was packed and shipped because the packaging is excellent. They shipped another case out that day, arriving in 2 days. I did have to pay for shipping to return the case to the manufacturer, but it was only $11. What was nice was that I didn't get charged again for the replacement part. Oh yeah, some places will do this and I've personally experienced a 1-2 week delay in being credited once they receive the returned item."
"Excellent Customer Service, via email and telephone! Had an item that had insufficient stock, I was notified within minutes, we adjusted the order and everything was processed and shipped fast. Thanks, Sundial Micro"
"I'm very satisfied with SundialMicro. I ordered the SylverStone Temjin TJ03.Shipping was quick. I called them before receiving the package just to see if they would answer the phone, and yes, they answered asking how they could help me, unlike other online stores, you get the run around thru an automated system.I'll be looking foward to doing buisness with them again."
"Couldn't ask for faster service! I ordered in the afternoon and immediately received an email confirming my order. Then, just a few hours later received another email saying that my order shipped! I received the package by UPS yesterday...no problems with anything."
"Good prices and prompt email communication. Customer service rep. was friendly and curtious to talk to. Excellent experience, would do business with them again."
"Great and very fast service...best price I could find on my pc case...I would absolutely buy from them again!....Thanks Sundial!"