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Verified
1/5

2005-04-21

"They sold me used hard drive as new. The drive was also not working properly (DOA) and staliontek (acmicro) refused to replace it.

NEVER BUY ANYTHING FROM THIS COMPANY !!!!!!!!
"

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Verified
1/5

2005-01-04

"They sent the wrong item. To top it off it was damaged. Say they will refund money. Have not seen a dime back. Stear clear!"

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Verified
1/5

2004-11-09

"Couple months after I have installed the DDR registered memories that I’ve purchased from ACMicro, my computer start to stop responding due a hardware incompatibility. I have replaced and tested all the hardware and I’ve reinstalled the XP four times without any luck. After spending couple months I’ve purchased a program (Gold memory) to test the memories and finally I have discovered that all the problems were coursed by the memories. I sent at least ten e-mails to ACMicro in order to figure out if my memories are still in warranty (no warranty specified on the invoice) but I haven’t received any answer. "

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Verified
5/5

2004-11-05

"I placed an order on Wednesday, and I received the goods on Friday, two days later.
On-line ordering was easy.
I am very satisfied, and most likely will do business with this company again.
"

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Verified
1/5

2004-08-30

"order placed on aug. 11 2004.
telephone inquiry 10 days later
acmicro stated they would not fill this order.
no refund has been sent.
norman wechsler account 51749
****@****
"

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Verified
1/5

2004-08-28

"I ordered PC-2700 DDR 333MHz RAM for one of my largest customers and I just opened the box and notice that it is marked "IBM - PC2100" with a FRU # of 10K0070. Now I'm worried that this memory is going to cause compatibility issues Monday morning when I need it. Tried calling today several times and the phone simply rings with no answer.
***As it turns out I tried the memory in a new Dell 4600 and it immediately failed on the POST! The memory that I ordered and paid for WAS NOT what they shipped me and now, as I suspected I'm stuck with a GIG of PC2100 memory. I WILL NEVER buy from these crooks again and anyone who does is foolish, after all just look at their ratings! I had hoped things would be better because I was eager to find a "local" supply house for my customers, but these guys ARE NOT it!
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Verified
4/5

2004-08-28

"Well, I ordered some RAM (1GB PC2100) from AC Micro. I phoned in the order and specifically asked of the RAM was Samsung. The man replied yes, so I completed the order. I didn't receive a confirmation e-mail but i think the e-mail address was received wrong on the other end of the phone. I was surprised to see the RAM had arrived 2 days after my order. Very nice, however it was not Samsung as I had asked. I tried it out and it did not work. Inspecting the RAM I noticed a surface mount resistor was missing (well broken sideways). I e-mailed AC micro and described the problem and the fact that it was not Samsung. They asked for an image of the damage, so I sent one, and requested either a refund or replacement Samsung RAM. They said they had one Samsung in stock and provided me with an RMA number. I shipped it back on Wednesday and received the replacement Friday. Very nice turn around. The replacement was indeed Samsung and did work."

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Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
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Overall quality of ordering process
Ease of ordering online
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Ease of checking order status
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Overall technical support
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Verified
1/5

2004-07-15

"Buyer beware! This company sent me a defective batch of ram. They told me to return it for refund, which I did. After months of no response to my inquires they claimed I would only be entitled to a store credit, however I can only use the credit on one order. Any idea how hard it is to find a combination of products that equals exactly $106.00. What a scam. I wonder how many times they sold the same bad batch of memory to unsuspecting victims."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-07-13

"Ordered a Celeron oem CPU because the price was good and Free shipping. Got it next day . Opened package. CPU was just in bubble wrap. Inspected chip and foud three bent prongs right off the bat. Called immediately, guy said they were not available and took my name and number. I called again same day, got same thing again. Sent them email same day and no response yet as of July 12. I happened to stumble across resellers ratings and looked them up. Now I know why I am getting no response - junk company! I run a small business that can't afford to have equipment down so I purchased from NewEGG same day I couldn't get hold of anyone from ACMicro. Have that chip installed and up and running already. PEOPLE BELIEVE THE RATINGS HERE!!! I wish I would have known about this site before dealing with this poor excuse for a company."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2004-05-06

"I want to buy all of my memory from here. I have purchased other products as well and am very happy. "

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Verified
4/5

2004-03-27

"Ordering from the merchants website was fairly straightforward. Placed order on Saturday, package arrived on Wednesday (FedEx Ground – Merchant is approx. 70 miles from my residence. Delivery time may not be typical). The shipping container used for shipping the item was very good. Over all, the merchant delivered what was promised in a quick and timely manor. I would do business with them again."

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-03-10

"I bought a OEM P4 processor and am completely satisfied with the company. OK price, fast delivery and no hassles. I will visit them again. "

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Verified
1/5

2004-01-21

"Fair prices and free shipping, but I thought the customer service policies are horrible. Absolute refusal to accomodate customers. A ridiculous restocking fee, why would you charge 20% just to put an unopened package back on the shelf? I even agreed to spend more money than the return on an exchange if they would wave the restocking fee, but would not bend on the SUBJECT to fee. SUBJECT does not mean absolute. Lost any future business from me and I order computer hardware a few times a week.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-26

"I ordered a PIII-650 + HS/FAN for an older motherboard upgrade. These guys are only about 100 miles away, so it was no surprise that it arrived the next day. They weren't the lowest priced on PriceWatch, but I didn't have to wait for it to ship from CA either.

The item arrived as advertised and worked fine.

I'd buy from these guys again.
"

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is consumer focused
N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-30

"I ordered a 128 block SODIMM PC100 for my laptop. I made the order on thursday, it arrived the next monday. They were prompt, cheap, and had just what i needed. I would DEFINATLY recommend this company to a friend."

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
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