"I purchased a Z820 refurbished workstation because it had 128 GB of RAM and looked like a good deal. This was in December of 2019.
It is now October 30. 2020 and I have a 60 pound useless workstation. They have refused to refund my money - only repair - again. The sign of madness is doing the same thing over and over and expecting new results.
They have repaired / replaced 3 times and I feel doing it again is simply unacceptable. It's been a year of pain. Perfect experience to go with 2020.
Allow me to add - this past week when it was returned to me the 3rd time and would not boot up, it took me 5 days of calling and leaving messages (no one answers), emails every day (no one responds) and filling out online contact forms.
All they do is say it is against their policy to refund - they will only repair. It would be OK if they repaired, but they don't. They actually made it worse this time.
If you really have $1000 to throw away, send it to me. I could use it to purchase something new. But that's what you should do. Skip this company and spend a few extra bucks and buy new."
"I bought a refurbished computer at a great price, delivered in timely manor, and lines of communication that remained open through out the process."
"I bought a work station form them, it arrived right on the day they said. I had a number of question both by email and online chat. They answered my question and help me with my other needs. I can't say enough about there customer serice."
"Great customer service and turnaround"
"Everything works better than advertised!"
"Custom build HP Z620 arrived in 5 days and powered up with no issues. Fast boot up and very quiet. Ran PassMark benchmark software on system with following results:
PassMark Rating (PerformanceTest 9.0)
PassMark Rating 3625.8 76th Percentile
CPU Mark 16645.1 99th Percentile
2D Graphics Mark 532.4 45th Percentile
3D Graphics Mark 2442.4 59th Percentile
Memory Mark 1982.7 63rd Percentile
Disk Mark 3198.8 72nd Percentile
I saved about $1K over new custom system. I will definitely be a
repeat customer in the future.
"
"Custom build HP Z620 arrived in 5 days and powered up with no issues. Fast boot up and very quiet. Ran PassMark benchmark software on system with following results:
PassMark Rating (PerformanceTest 9.0)
PassMark Rating 3625.8 76th Percentile
CPU Mark 16645.1 99th Percentile
2D Graphics Mark 532.4 45th Percentile
3D Graphics Mark 2442.4 59th Percentile
Memory Mark 1982.7 63rd Percentile
Disk Mark 3198.8 72nd Percentile
I saved about $1K over new custom system. I will definitely be a
repeat customer in the future."
"Dealt directly with the staff on the phone who provided me with great expertise, recommendation, and price! Thank you!"
"Their customer service is really the best I have ever dealt with. Any one who says otherwise is just salty because they missed out on good deals."
"Stalliontek are scam artist. they ordered 8500.00 from my business and paid with credit card. once they recieved the merchandise they charged back and kept my product. they claimn that they were charged twice. they never were. they first time he had his cc maxed and the card was rejected, which is what the fool saw. the second time it went thru and thats when he canceled. when told of this he is refusing to pay. thiefs don't buy they are on the verge of going belly up!!"
"I accidentally ordered the wrong part number. It sometimes happens. My mistake and I have no problem paying the 20% stocking fee, even though they promised me they would send me the proper part, once they received the one they sent me. Returned the Hard Disk Drive the next day, they signed for it 3 days later. That was two months ago, many emails and many phone calls and I'm out my $42.00. I call their 1-866 number... the person I need to speak to is never in. They take my phone number, promising me that someone will call me back. It's my cell, I've had no missed calls. Do NOT send this company money, unless you're willing to part with it for nothing."
"I ordered a cpu from Stalliontek, which was advertised as new. What I received was a used cpu poorly packaged in a make-shift cardboard box package. When I called the vendor I was told it was an OEM cpu. This was not disclosed on their website; however, I can live with OEM parts. I cannot live with used parts. The cpu still had old thermal grease on it when I took it out of the box.
To make things worse, when I called and emailed to get an RMA number so I could exchange it I would only get a voice mailbox and never a response. I am in the process of getting a refund via my credit card company. Of course, I have to eat the cost of shipping. Sucks.
This company is not honest. Before purchasing via their website like I did, I recommend calling them at the phone number on their website and speaking with one of their sales staff. "
"I ordered 2 of the 1GB notebook memory. Excellent price, prompt delivery, and they work just great in my Laptop. It was offerd as "major brand" and the memory I received was Dell."
"I ordered a 6400 core2duo cpu from this company based on their low prices.mine died within the 90 day warranty period,and i had quite a time with their rma department to get a replacement.initially, my request for replacement was greeted with skeptism and many questions on their part.i think what got things off on a poor note was that I felt as if their were trying to blame my system for the problem and it seemed like they wanted to use this as a way to avoid replacement.they said my 400 watt power supply was "horrible" and likely caused the cpu to go bad and that it was incapable of powering a core2duo system.I build systems for a living and know for a fact this power supply is perfectly capable of supporting the core2duo system im now using.I Will give this company credit for following thru on its warranty and ultimately sending me a very decent ,CLEAN LOOKING AND WELL PACKAGED CPU....what i didnt like was the many hoops the company made me jump thru in order to initiate a simple return of a defective cpu.it took almost a dozen back and forth emails to their rma department which ultimately ended with them finally allowing me to talk direct with someone in charge of that department. this man was courteous,and proffessional and willing to maintain good customer relations. it was after this point that the replacement cpu was sent, promptly and well packaged, and i am using it now and am very pleased with its condition and performance. after much initial difficulty with the RMA process ,i must give them credit for being honorable in their warranty replacement, i promised to place an honest review and will give them credit where deserved.This company has recieved complaints in online reviews stating that their CPUs are used,or are engineering samples ect.when i recieved the 1st cpu, it came poorly packed, with no antistatic protection,flopping loose in the plastic fan package case.it appeared dirty and looked used. it worked anyway, at least initially so i didnt complain,though ultimately i had trouble with it.when i had to RMA it,I asked whether these cpus were used, their reply was Absoultely not, but that they Were tested and then packed as OEM.perhaps my 1st one Was just poorly handled and packaged,i dont know.the replacement one was clean and packeged in antistatic and Niether was an engineering sample. they assured me all their cpus are from intell, iwould guess they buy in large bulk and test each cpu b4 packing as their are likely some in those bulk purchases that are defective.this is what seems a small company, with good prices and they were willing to make things right with thier customer. My last comment is that it should not have been made that hard and complex to reach that resolution.."
"This company does not know the definition for Customer Service. It's been almost 2 WEEKS and now I am disputing with my credit card company.
Here are the timeline of events taken straight from all e-mails:
2/7/07 - Order placed for Intel C2D E4300
2/8/07 - Credit Card charged
2/14/07 - Voicemail left on my cell phone stating only "call back at earliest convenience". Online order status pending. Called twice and left voicemail, no return call. Sent e-mail about canceling the order.
2/15/07 - E-mail response received and offered comparable chip. Another e-mail sent regarding shipment be rushed.
2/16/07 - Stalliontek stated it could be delivered by Monday
2/17/07-2/18/07 - Several e-mail sent regards to status of shipment and no response. I asked for a full refund. No response to date!!!
2/19/07 - Disputed with credit card company.
2/20/07 - Checked website and order has disappeared."