"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Everything went smoothly. No hassle just took a little while to recieve emails."
"Our agent was so knowledgeable, patient, kind, and very thoughtful. We enjoyed being informed of benefits and we're well explained. We also surprised to learn of the benefits available! The experience was rewarding and extremely wirthwhile. "
"It’s was a good experience "
"Everything went smoothly I am very satisfied "
"They helped fulfill my dashcam replacement warranty without any issues or delays!"
"I have bought the extended warranty through Walmart when I purchased the mini iPad. It never quite worked right for me so I called Al State to file a claim. They had me wrap it all up and send it off to someone that would fix it for me. Altogether it was gone for a week and a half for my house to get back today. It does not work. They told me if I tried to back up any of my information that it won’t work, I don’t call that fixing my iPad.
Lynda Rice"
"Tried to use warranty to replace faulty earbuds. I was told replacing them with the same ones was not possible because they weren’t available (they were available, but were more expensive than my original purchase price so I assume they just weren’t going to do that). Instead I was given a list of Amazon links to three no name options to choose from, all of which were half the price of the original earbuds and were entirely different in style and fit than what I had bought so they wouldn’t fit me well. I responded requesting different options and never heard back. "
"Customer Service is great!"
"Great Seevice and quick response "
"Excellent, very fast attention and service, with very good communication, everything was very clear, easy to understand."
"She was able to assist as much as she could until system issues ended the call, after being on phone for about 30 mins"
"Poor customer service experience! It wasn't that reps had a bad attitude or anything; it's that they wouldn't help because my tablet was still under manufacturer's warranty. I also can't get assistance with the manufacturer so I'm stuck in the middle. "
“Hello Reviewer2151882677,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”
"From filing to settlement was very fast and complete. Highly satisfied."
"I got an immediate response to my initial claim. I then got an email giving me 3 options for a replacement watch. I was disappointed that none of them matched my initial watch. I chose one 3 days ago and have heard nothing since."
“Hello Reviewer72943931,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide our customers with quick and convenient resolutions. For replacement claims, we aim to provide you with a replacement as soon as possible. Our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
CF”
"The length of time it took, start to finish this claim, was so much shorter than I expected. And in just a day after submitting my receipt, a check has been mailed to me! (Haven’t received it yet, but it’s on its way.
"
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer26654669601,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance.
We reached out to you to discuss this and ensure the proper support is provided to resolve your issue.
Thank you,
LS.”