"The statement on Sportsman’s Guide’s website indicating “The Best Guarantee in the Business” – Satisfaction Guarantee – Lowest Price Guarantee” is not true.
They will not honor their guarantee to price match within 30 days of purchase of a product and told me to read the fine print.
NOT a satisfied customer.
"
"Placed order for ammo 9mm on 9/11/16. Submitted driver license and FOID over the email. In couple days received email that my driver license expired and they need new one. I resent email with documents and called store FOID department. Tim from FOID department reviewed confirmed everything within 5 minutes and order was released for delivery. Received my order on 9/16/16."
"Ordered a patio rug on Monday and received it Saturday!! Exactly as pictured!! No complaints. "
"Terrible and utterly useless customer service. Ridiculous first-time customer process which does everything in its power to discourage making you a second-time customer. The order of an in-stock item didn't go out for a full week as they went through a order verification process that ultimately involved my verifying the order 4 (yes, FOUR) times. But even then, I was told my order would be cancelled because they couldn't verify the billing address so they had me on a conference call with my bank - something I've never had to do ever in my long history of online purchases. The reason they couldn't verify it? They gave the bank the wrong street number even though the correct one was entered. So it's apparent the verification process is manual and subject to error from uncaring employees. Why do I presume that? Well...
There is a total and complete unwillingness to write any wrongs, so customer service offers no actual service of any kind. The kicker (and I'll admit, it's subjective) but when they know you're dissatisfied, they take an attitude that's so obviously that they absolutely don't care. I could swear I heard them pull the phone or headset away when I was explaining myself. I could be wrong, but it would certainly be in line with the pointlessness of voicing your concerns to them.
They quite simply don't deserve your business. Shop elsewhere."
"Sportsman's Guide just lost a 10+ year member over 2 days and $17.69. They refused to honor a price match because I notified them 2 days past the 30 day policy even thou it took them almost 10 days to send me the item. They not only lost 1 customer, because right now the 80+ member of my hunting club knows as well as my other family members who have been long time customers."
"These guys will show the best prices on the net for ammo but then after you put in all your info to purchase they say it's back ordered. Then you'll get spammed everyday with BS ads!! They make it so difficult to be removed off the list too. Looking at the other reviews I feel lucky this is all I've had to go through. "
"Rarely does a website anger me this much. I'll try to keep it simple; no one wants to read a book here.
Complaints:
1. If you order something by mistake, there is no way to cancel it. You can call, but you'll be on hold for 30-40 minutes. The recording will give you the option of a call-back, but they never called me back. I guess they don't care about their customers unless they are handing over money.
2. If you sign up for their membership, it sounds like a great deal, but then you realise that the coupons you get can only be used by themselves. Even with their member discounts and coupons, you can find better deals all over the web. Their membership dues are not worth it.
3. The pull bait and switch (or just plain fraud) all the time. I recently ordered 400ct of and item for a set price. Later, without any notice, they changed it to 200ct. It was by chance that I noticed and tried to have the order stopped, but that didn't work. I'm fighting it through my credit card company, since I have screenshots and receipts that show 400ct during the original purchase. Don't get me wrong - people make mistakes; maybe it was supposed to be 200ct, but you cancel the order, or give the chance to cancel the order. You don't just change it without telling the buyer!
4. I've cancelled my membership, but I still get emails. I clicked on the Unsubscribe Button within the emails, but I still get emails. My only option is to filter their emails as spam. I just wish I could add that filter to everyone's spam box.
All in all, a terrible retailers. I will never again do business with them. They are almost as dirty as CheaperThanDirt."
"The SG, as they call their self, have a really hard time determining wether the items they offer are "New", "Like New", "Used" or "Trashed". 90 % of their new items are used. Return to inventory tags, tape, markings and repairs have always been indicators to me. Then there is the smells, stains etc.
They also offere an even more increasing inventory of items they Claim as G.I. And Mil, one look it is clear that they have never been in the inventory of issued by an military, such as their recent Spanish Field Jackets made in China or Dupone Parkas also made in China and of a cheap grade of cotton.
When you report this issues to them, their response is that not we were told by our supplier. One look provided the answer.
They have reduced the amount of packaging materials and tape used. This has lead to shipping damage and cartons opening during shipping with items falling out.
Back order dates are determined by using the throwing a drat at the calendar.
Talking with the Cheif of Customer service turns into a lecture on how you do not understand surplus. New is New, repairs is not shelf wear, return tags labeled non- serviceable or a piece of tape with a name on it .... Speak for there self."
"I used the free shipping code for my order and was quoted $58.01. I checked out and was sent an email confirmation that also stated my grand total at $58.01. They charged my card $132.93.
So they offered free shipping but then charged me $74.92 extra that I never agreed to.
When contacted, they said that the free shipping didn't apply to my order so they charged me an additional $74.92 without my consent.
"
"I made a Firearm purchase and did not receive anything after several calls trying to get some result and three weeks into trying to speak to a supervisor I was able to get something in writing but No firearm. Run-AWAY!!!!! This place will take your money and Not Care about customerservice. "
"I was surprised that the very first review I read was about the lack of sympathy this company has. their reply letter had the same canned beginning and end mine did. I sent an item back for exchange and never got anything for over a month. When I called them I found out the item I wanted to exchange for was on back order so they refunded the money back the the buyer, who was not me, because it was a gift. there was never an attempt to contact me. they automatically refunded the item to the buyer. No consideration given to who actually owned the item and no apology other than basically statements that amounted to this is the way we do business and we are sorry if we offended you. Since I wasn't the original purchaser they really didn't care what I thought and only replied with the same canned inhuman, no sympathetic reply over and over. Would advise anyone willing to listen to steer clear of this company, especially if you intend to purchase a gift. I believe this company is foreign owned as I have never encountered such rudeness both in email replies and customer service. they lack integrity and ethics and don't feel they have to have any and hide behind a cloak of "business practice.""
"I wanted to order a AR-15 upper from Sportsmen's Guide. The price was good, and it was available. However upon checkout, I was surprised to find out Sportsmen's Gide will not ship to my state (Connecticut). The following day I read the state statute and it mentioned absolutely nothing about parts. I then went to one of the larger firearms dealers in my area, and found that indeed that there is no part of any law in the state that bans the sale (other than large capacity magazines) of parts. I then contacted customer service to ask for clarification on why these parts are restricted, and will not be sent to my state. I was told that it was the result of the old computers and software that they were using, and new computer systems will be installed in April, and I should try to re-order then. After that conversation, I then contacted Brownell's and spoke to customer service there. The person on the phone was very knowledgeable of the state statute in Connecticut, and concurred what I had told the customer service representative at the Sportsmen's Guide was the state statute. I then followed up with an email to customer service what had happened, and I was stunned with the response that I had received from. I have cut and pasted his response.
Hello Ken,
Thank you for your email.
We apologize for any inconvenience or frustration that this has caused you. Our restriction was recommended by our lawyer in reference to Connecticut Bill CT1160.
If you have any further questions, please feel free to contact us.
Enjoy the Outdoors!
Derek A. Bradbury
Customer Care Products Specialist
For a business that is counting on the integrity of the Second Amendment for their bottom line, they sure do not help the people that work hard to defend it."
"I needed 8mm took forever to ship. When it finally arrived I decided to go out for a shoot. Lo and behold the ammunition wouldn't chamber. So I call customer service and they give a runaround for about 5 minutes. Just to find out they don't return ammo. Now I'm out $200 and i now have useless ammunition. very displeased."
"On 1/5/2016 I placed an order for some ammunition that stated an availability expected date of 1/25/2016. I printed out my order confirmation. I then received a "thank you for your order' email, immediately followed by an email indicating my order would not be filled because it was sold out. How can an item that has an expected availability of almost 3 weeks in the future be sold out on the day of the order? I emailed customer service with that very inquiry and the response I got was "We apologize for the inconvenience. You will receive an email with an update on the item." I'm not sure what that meant but it included a link that showed my order as being "in process". A few days go by and no additional email. So I decided to email them again to ask them when my order 'in progress" was expected to ship. They responded by sending me an email titled "Your wish list is waiting" which included a link to my ammo order that now indicates I can still purchase the ammo at a twice the price. I called customer service and I am told the original pricing was a mistake and that is why my order was not filled. Wait a minute I said, that is not the reason given to me in my email. It simply states it was not being delivered because it was sold out and 6 days later I am told I can buy the ammo at twice the price? Not acceptable...although I haven't read all the reviews posted on this website, I suspect this is not an uncommon practice as I have heard from others at different sources complaining of having similar issues. I was told they had actually sent out orders at the incorrect price and requested they be sent back unless the customer wanted to pay the current price of double. Does that not reek of an unethical business practice usually found at unscrupulous car dealers with their bait and switch scams? Until now I have heard rumors of others having had similar experiences with SG, but since all my prior purchases were basically uneventful, I was willing to give SG the benefit of the doubt. I also understand about pricing errors but the way they handled it made me doubt their honesty. They clearly knew it was a pricing error and told me otherwise in my email. They also made statements to me on the phone that can not be reconciled with what was told to me in their emails. I would say that Sportsmans Guide has some real bargains from time to time, but now because of my personal experience it confirms in my mind the similar experiences of others are no longer just internet rumors to me. I now have no way of discerning if any published pricing reflects real deals or if they are actually pricing errors. According to them it was several days after I placed my order before the customer service reps were made aware of the error in pricing. So even if I had called them prior to placing the order they would have confirmed the price was valid. Bottom line...I suspect it is not intentional dishonesty but rather they are simply too big to prevent these types of occurrences from repeatedly happening. Still if this is the best they can do and they have no customer service response other than sorry for the inconvenience would you like to go ahead and continue with the order at twice the price...I think I will pass... and spend my money elsewhere.
EDIT: After several conflicting excuses, I recently received yet another. It claims "Unfortunately we were notified by the vendor that this item is discontinued and the order was canceled."
Really? Magtech 9mm FMJ is a discontinued item? I don't think so, and as previously stated they have offered to sell it to me at twice the price. They can't even get there stories straight."
"Very Poor Company, respected sellers don't charge your account until they ship. Been waiting two weeks, call them daily and they have no answers. Told them I wanted my money back, said they had to call who they were getting the gun from to see if it was OK...RUN FROM THESE PEOPLE!!!!!"