"Absolutely one of the WORST merchants…
Absolutely one of the WORST merchants I've EVER delt with. They can't get an order right - and - their website is misleading and WRONG - and they are NOT customer centered."
"Taking the membership from $20 to $30 and now $49.95 (come on...it's fifty bucks) is the end for me. Quality has gone south and shipping costs up. Not only that, they now add "shipping tax" to the shipping amount...which is not even a taxable item. Huh? What? Specialists are utterly unqualified on giving information on anything that isn't in the meager descriptions that lack specs and they stopped taking returns on a lot of items at all (especially anything in optics that can cost a bundle). Even called them on their membership increase and they just didn't care. Spent $3K there usually annually and that's gone. Hard to justify that sort of increase as anything but gouging and robbery."
"I will not buy anymore from this company. Horrible experience. Not very understanding about why I missed 3 payments because I am disabled and I only get paid once a month. Stay away from this company!!!!"
"Bought a Savage riffle from SG. It was advertised with a $60.00 rebate. I filled out the rebate form properly. Here we are 5 months later and I have not received my rebate check. Called customer service a few times. They say they don't handle the rebates. They are sent to a rebate center. Rebate center tells me to be patient. Don't buy anything from Sportsman Guide. Terrible Company! I am on disability. With a fixed income. I saved money for a long time to purchase this gun. I really could use the rebate money."
"Horrible customer service, Especially Rep: James and Leslie. cancels orders with no notification. Rude, unprofessional and unethical. I will order from somewhere else from now on, suggest everyone else does the same. These type of business do not deserve our hard earned money!"
"Be careful they will steal ur money. You buy items they say shipped but when asked admit they never sent the items.bi called to get money back and they try to keep some after a very long wait on the phone"
"I ordered one of The Sportsman Guide's gas masks, one of the Serbian M2s they had advertised. Considering the M2s are harder to find in a full kit, I was happy to see they were selling it for such a good price, and even paid and extra 5$ for faster shipping. I had previously purchased a Serbian Military Surplus Monocular with Leather Case and was satisfied with my previous purchase. Unfortunately, they shipped me a completely different mask than what was advertised, a Serbian M1 from the 1970s which I could have purchased for much cheaper from other sources. When I wrote in to complain about this and their product page being deceptive, all they agreed to do was refund the 5$ shipping. Nearly a month later, they have not updated their store page and haven't posted any of the reviews I've written on the product. I recently sent them another complaint on this matter, and they have yet to respond. Do not buy their products, especially their gas masks."
"I finally received my firearm and it was in the wrong finish and when I called customer service they told me I was SOL. Terrible customer service! The customer service supervisor Michelle told me it was my fault and there was nothing they were willing to do about it. Would never reccomend these guys to anybody."
"you will only get small amount of your money back when you return items. plus you pay shipping. don't join club it is waste of money. products are poor quality. foot wear is made to fit chinese men not American men. to small and way to narrow. this company carries very few if any MADE IN USA products. pure junk."
"First, let me begin by saying that I have only experienced racial discrimination, twice in my fifty seven years of living and never as an officer of our awesome military. I truly believe that an employee for the compliance department picked my order to cancel and place a hold for no other purpose than me having a Hispanic name. She could not believe that a Hispanic male could make a purchase for over a thousand dollars, without it being fraud! She accused me of providing a different address than the one on my debit card. We made a conference call to my bank and it was proven that she made a mistake. She called the wrong bank. Again, the transaction went through without a hitch. She racially profiled my
order, cancelled the order, never notified me, and never apologized. My business was not welcomed. So, Hispanic Vets and those other Hispanic consumers who are not, beware of doing business with this company. I am currently working on getting the hold off on this transaction. What a nightmare!!!
"
"I placed an order for insulated work boot I received them in less than a week saved money by joining 30 day free trial membership..Great boot warm fits perfect to size as advertised"
"I ordered ammunition and they sent the wrong ammunition. They had one product on the ordering page and shipped a completely different product. When I asked to return it for an exchange or a refund, they said "no returns on ammunition". They were totally rude. I will never buy from Sportsmans guide again."
" Apparently I owed 50 bucks off a 4 pay so call pay it which I did and ask they to reactive my account so they could ship next item they were rude as hell and told me no and that I could never use them a again wow all got to say Worst service I’ve ever had with some of the rudest people I’ve ever done I will update this if I ever hear back from the supervisor which I have a feeling I won’t"
"I ordered a product from them and they sent me the wrong item. Apparently they only do returns, not exchanges even if the exchange is caused by an error made by their company. I reached out to the company via email and telephone and both methods were not helpful. It is very clear the email support is either managed by a bot or people who do not actually read the inquiry or complain. And the telephone support is more interested in telling you what they don't do rather than taking accountability for their mistake. They only will only refund the cost of the product not the shipping, and since they don't do exchanges they would expect me to pay shipping two times for a product that should have only been delivered once. They do allow you to return the item at no cost, but I wouldn't have had to return it in the first place if they would have sent me the right product to begin with. I would not recommend purchasing from this company, if you do I hope you have better luck. "
"I had an order missing. FedEx said they delivered it which wasn't true. I tried to deal with FedEx and nothing.
I called the SPG and explained the missing order. They said they'd investigate.
They did and 2.5 hours later called to say they are reshipping the order.
That is great service.
Chris Morton,
NH "