"Wouldn’t you think they would tell you they aren’t shipping when you place an order?"
"they had falsely advertised the number of runners in the add for jet sled runners, I do not have enough runners to finish the product. the pic showed 6 and I have received 4. I needed 5! 100 dollars in and im not able to do the project. can't return because of covid! beware"
"Ordered 5.56 NATO varmint ammo and they sent me .223 ammo. Told me they are the same. "
"I purchased an ice shanty through Sportsman's Guide in MN. It arrived with a defective pole support socket, They didn't carry the part, and offered to send a shipping box to return it with free shipping. It seemed like a cumbersome plan for a silver dollar sized part, so I found a replacement part on line and let them know I had resolved the issue. I wasn't expecting anything further, but they wrote back to let me know that they were reimbursing my credit card for the part purchased from another vendor. They were great to work with!"
"Tried ordering some ammo that they tried to make look like it was in stock. After ordering I learned that it would be a very long wait. Had difficulties cancelling the order but finally succeeded....(I think). A month later I get an e-mail saying my credit card was charged $49.99. I have cancelled the membership.. (I think).. but am unsure if the current charge was cancelled. Now I need to call my bank. This company probably makes a lot of money off people that miss their membership renewals on their bank statements. My advice to anyone considering doing business with this crooked company to reconsider."
"Paid extra for membership.
Good prices for ammo.
Ammo instantly on backorder.
Still waiting 7 months later for ammo to ship.
Absolutely unbelievable.
Some of my orders mysteriously get cancelled.
Even when I got an email and accepted the delay.
They are a SCAM DO NO WAISR YOUR TIME."
"I ordered 12 Sportsman's Guide brand arrows, which could be ordered in lots of six or 12. It came in 2 six-packs. Half of the arrows were defective - their inserts would not allow field tips or broadheads to be screwed in. I returned one six-pack and asked that it be exchanged for non-defective arrows.
Instead, I received a credit for about half the order. I emailed customer service saying that I wanted the defective arrows replaced, not credited. The reply told me to re-order, and that the shipping fee would be waived. So I tried re-ordering, but was told by the rep that the charge would still be more than the amount I was credited.
I emailed customer service two more times, explaining that if I couldn't get a full set of 12 working arrows for the original purchase price, I'd have to return the six-pack I kept, resulting in a greater loss for the Sportsman's Guide. The last email - sent 32 days ago - went unanswered. ALSO, I WROTE A "POOR" REVIEW, & AFTER BEING UP ON THE GUIDE'S SITE A FEW DAYS, IT WAS DELETED! THIS MEANS YOU CAN'T TRUST ITS REVIEWS."
"On 8-25-20 I ordered a Hornady Night Guard and they took my money. I waited and waited but no email came to tell me they had put a hold on my order. You can barely get through to them on the phone but when I did through the girl couldn't tell me why there was a hokd and said the people that release it weren't in. So I had to wait 4 more days and called them back. After 10 minutes on hold the girl asked me questions then said they had to verify information from me. Now its going to take another 10 days to get it. Total time 1 month. Never order from them, they are horrible!"
"Placed a first time order and my credit card was charged $310 the next day. After that, I never received a confirmation email, a timeline email.....crickets. A month goes by still no reply. I call and get the ol "due to our extremely high call volume......." and it hangs up on you. I am not sure what extremely high call volume a sporting goods dealer would have! Emailed some more, still crickets. EXCEPT, I received multiple daily sales ad emails from them! Finally wrote a bad review on the website and filed a complaint with Paypal on a Thursday and MIRACULOUSLY by Monday I had my product!!! I am not sure that this "business" is legit. Do NOT order from them. Never experienced anything like this before in my life"
"My order was cancelled because they said they needed more information. Sent information prior to order being cancelled. Was told they had everything they need . This is a scam business they lie cheat and want you to give them money for nothing. Only a complete moron would buy their membership. I cancelled my trial before they could screw me out of hard earned cash. Would not recommend."
"i wasted my time and money paying for the Sportsman's Guide $ 49 savings membership , don't be another victim.. as long you purchase a little all goes ok.. when the savings becomes a big number on big orders is when the game starts, i have three different orders frozen or processing and even cancelled with no reason.. i have items in my orders showing status in back order when the items are in stock at the website.. i have orders on 4 pay plan with two months already collected in my credit card and the order is still on hold .. sportsman's guide is disconnecting the phones , just try calling by yourself , they are not responding e mails and a personally sent several ones.. i cant cancel my orders through my account online because they do not offer that option, i already filed against them with BBB
i cant describe how frustrating this is, Im a air gun tuner and i buy a lot of air gun from many places and i need my merchandise to stay on business this people is really affecting me and my business."
"My account so screwed up after first order that they cannot figure it out, give a truthful answer or even let you know that they will pick your call up after putting you on 17 minute “short hold, please”. I know it only holds 17 minutes before it automatically gives a customer service review and hangs up on you. No answer to emails, yet, either.
Horrible customer service.... Literally, the worst customer service I have ever had."
"This company exists only to collect membership fees while never quite being able to actually fill an order due to some "bogus" reason or another!!!.... RUN!!!!"
" This company does not even deserve one star. I ordered 2 ammo cans from them based on the picture they showed. The pictured showed a pristine looking ammo can with the markings I wanted on it. What I got were 2 ammo cans with no markings, faded paint, rust, dents, dirty, and smelled like dog pooh! No kidding! These cans smelled like they were used to collect dog doo! Of course I contacted them about it and here was their reply:
"Thank you for your response.
If we can be of further assistance, please feel free to contact us.
Enjoy the Outdoors!
Sportsman’s Guide Customer Experience Team"
Wasn't that nice of them! When I asked for them to be replace, I got no answer at all. I'm going to post in other places where I can show pictures. Don't buy from this rip-off company. You never know what you're really going to get and they stand by nothing.
"
"So I made a 550 dollar order then saw these reviews and I was absolutely horrified but boy are they they wrong. idk about the surplus I didn’t order any. stick to the named brand stuff and you’ll be fine. I will certainly be a repeat customer
"