"This is not Amazon or Walmart! This firm is UK based ( in spite of the name sportsDirect US) and returns are on your nickel and COSTLY!"

"Made the mistake of buying there, and got a racquet in-store that I did’t use. Upon trying to return it, they refused to refund me in cash despite I had bought another racquet from them, so I got a credit note instead. I used the credit note online and paid for the items with the credit note and I paid for the next-day delivery service in cash as well. Goods arrived later than the deadline, and I was sent shoes in the wrong size. Went to store to try and exchange them. THREE floor people were unable to give me clear instructions as to 1. where, and 2. how to exchange an item in store (apparently you need to pick items first and then go to the till). Got to the till and they wanted to charge for the goods, to which I pointed that I was only exchanging them because they had made a mistake in the first place. They “explained” (with the worst attitude I have ever seen in a customer facing rep) that they are not related and had no responsibility, that the goods they sell online are priced differently because it is in fact another “warehouse” company, and that if I wanted an exchange without being charged for it (silly me!) I should then send the items back to the warehouse and hope for the best. Saddest part is that if I just want a refund I will just get another bl**dy voucher, an idea which I absolutely dread. Every single contact I have had with this company has been awful, and they feel so entitled because they have essentially locked your money in, that they just not give a care. Floor people don’t make the minimum effort to be helpful (one-worded answers are apparently acceptable) and they just resort to their precanned “company policies” lines every time just to send you off. No wonder why this company is at the verge of bankruptcy. They treat customers like scum. Avoid at all costs. I would give zero stars if I could."

"I wish I had read the reviews for this company before i bought anything from them, bought online and the shoes too small , so after paying for delivery I notice that I would have to pay to return them, tried ringing the store (Trafford Retail ) waste of time, all you get is a recorded message, Has this company ever been reported to Trading Standards? if not then it is time someone did."

"I ordered 2 orders of underwear. 1 came wrong color, and 1 wasn't the same materials listed so they were too small and not what I would've ordered if they listed them correctly. Then they gave me a very hard time to return, never gave me shipping info. for return shipping and then played shady games with me, saying that I wouldn't work with the shipper to send the products back so they would no longer help me. I would never buy from these unprofessional scumbags ever again and no-one else should either !"

"Placed order which took 10 days and still never received anything, contacted them to be told they will get courier to return goods and once returned it would take 14 days for refund. so thats 24+ days from paying for the goods to eventually if i am lucky to get a refund. Reported to trading standards"

" It was a big surprise to open the bag, and see that one Adidas polo Shirt, and another POLO were not there.
I report immediately to the company, and add pictures as requested.
They promised to came up with a solution. But they never did it.
I spent money twice, as those missing items were Xmas gifts.
Now after 4 months, they said that nothing could be done.
Do Not waste time and money, avoid SPORTSDIRECT."

"I ordered FOUR items on one transaction but only received one. I then emailed the supplier and received another item. TWO of the four items were never delivered despite many emails to the supplier. DO YOU WANT TO BE ROBBED THE WAY I WAS?"

"Atrocious service, awful company.
Purchased clothing Instore only to be told that they don’t give refunds when I tried to return some bits.
Ok, my fault as I didn’t read the back of the receipt......

Then used credit more online to buy trainers. There was a fault so I tried to return Instore. Nope, have to return direct. I call the customer service lines as I don’t see why I should have to pay to return faulty goods, no joy. No one picked up over 2 days.

Sent them back after being told that if I kept the proof of postage they would return the money. Got another credit note today for the cost of the trainers. They deny theirs a fault (large lump in the toes so you can’t run in them) and so won’t refund my postage.

Hugely uncaring customer service, poorly run company who think nothing of ripping customers off. "

"Went into the Whitley outlet today. Found a pair of trainers but couldn’t find an assistant to pay for them. What a load of cowboys."

"Ordered 12 items via website. Delivered to wrong address 2 miles away. When I received the package it had been opened, items were missing and some obviously opened and tried on. Have tried to complain via their website with no joy. Have called customer services at least two dozen times but received the message that they are very busy and then they terminate the call. I have visited the shop again with no joy. I would strongly warn people to be very cautious when thinking of shopping with this company."

"They have an horrible costumer service, i´ve already give them 14 days to give me my money back and i decide to go cancel the pay via my bank.I will never buy anything in this store."

"Sportsdirect.com WORST SHOE COMPANY!
I bought a pair of shoes from them a couple weeks ago and I wore them once for less than 10 mins and they badly cut both my ankles. I went to return them and the manager refused on the premise that they are used. How else would I have noticed their horrible product unless I gave it a chance? Thankfully I had another pair of shoes to switch into that day! After speaking with the store manager at length he refused to do anything and demanded I leave the store. Never buying anything from them again! Please inform everyone about their quality service."

"Should have known better than to trust a company that treats its staff so badly. More fool me. Ordered items online, got a notice saying 1 item cancelled, rest apparently were to be delivered. Obviously they never came, but SportsDirect took the money and are now saying that because 28 days have elapsed they will keep it and do nothing else even enough the tracking makes it clear that the items were never delivered. Scummy company, like dealing with gangsters."

"Ordered a product on line for a birthday present and it arrived with a store security tag attached the magnetic pin type.

Tried to contact sports direct but its impossible to speak to them, all numbers you can dig up on the internet (none on their website) go to an automated system telling you they are busy and then disconnect you before it's possible to speak to anyone!!!

Took product back to my local store 15 miles away - set the alarm off then some spotty teenager who eventually removed the tag actually chuckled - no suggestion of an apology and when I proposed a delivery refund as it's £5 that they charge, said it was not possible have to contact online - yeah right how !!

Last time I will ever use this company - if you value any semblance of customer service look elsewhere this company does not care, it only wants your money then gives you the finger. Old school cowboys with a shopfront.

Sports direct I challenge you to respond and refund !

Buyer beware !"

"The worst possible customer service possible as on totally non existent. As a regular online customer of sports direct, everything i's fine when it's fine. Howevet if you every need to return anything or contact customer services you might as well take it as a loss or keep the item as you will mist likely not hear anything at all from customer services except the customary we shall reply within 5 days ........ The question should be 5 days from when, beware or at least wary if you for any reason feel you may need to contacthe customer services or return an item"