"Will work with him again!!"

"Attention: if you are also got scammed by Skylux, pls contact me. I just filed a complaint with BBB; I am working on filing a complaint against Skylux with CA Attorney General and filing a lawsuit with CA Court. Let's joint force to take down this unethical travel agency; so they can not scam more people.

“BUYER BEWARE” of Skylux! It is too bad I can not give them less than one star. I suspect they occasionally work for some buyers interested in discounted tickets, however, when they take your money and provide you with nothing (including tickets) you know you should avoid them like the plague. I am certain my story is not uncommon for the company. I was recently informed that my grandmother in China had been hospitalized. As such, I needed to book tickets quickly from California. Regrettably, I did not have time to review ratings for the company…big mistake. They initially “booked” a round trip ticket for myself and one way for my mother, and collected nearly $10,000. Just over a week later, they informed me that one leg of the journey had been cancelled. At that time, they offered a replacement option that was entirely unacceptable and included a one-night layover. I immediately notified them in writing that this would not work and cancelled my booking as I have the right to do when flight plans are changed. The next day, they sent me another travel option that, on the surface, appeared to be reasonable. I agreed to take that option if they could expeditiously provide the tickets. They implied it would not be a problem, however, nothing showed up the next day. In fact, despite daily attempts to obtain that confirmation, I had still not received anything nearly 10 days after the fact. As my flight was only a couple of weeks away and my grandmother’s condition was serious, I advised them, again, to cancel my tickets and purchased directly with the airline. (This process took only a matter of minutes. Skylux, could not get in done in 10 days?) Not only did Skylux refuse to refund my money, they had the gall to request additional funds from me. Despite repeated attempts to resolve the issue they have retained the entire $10,000 without ever having purchased satisfactory tickets from the airline. There is clearly a very huge internal problem with this company. Never again!"

"I have used Jackson a few time and he never fails to please "

"Hazel was persistent in looking at options for us. She was very helpful and has a winning personality. We are very satisfied."

"Johnson was patient and kind helping us find the best flight to Paris. We really needed the extra help and he was just what we were looking for ."

"Festes was responsive all through the process he was pleasant and available. Will definitely refer Festes to other friends "

"You must be careful using this site. Here is what I know. When you visit the website and search for a flight the prices you see are the best prices for the current travel year not for your travel dates. When you book a flight with them for a given price you will receive a confirmation number, but here is the kicker, your price can still change as it did for me. They raised my flight price by $600 after I got my confirmation number and to top things off I had to call them to find out this was going on. They told me (I am not listing their names since the workers are subjected to the company policies) that your ticket price can go up after you receive a confirmation number and have paid. I have traveled on planes for 40 years and never have my prices increased after getting a confirmation number. So again, I will say be careful using this site as they can quote you any price to lure you in and then increase the price after you commit (pay and get a confirmation number).
"

"Scott is professional and kind"

"Never fall in the trap. We booked biz class travel 4 months prior to our travel and we got emails from Skylux with seats. Week of travel full of surprises. Seats ere not attached to tickets and shocker. We have to pay if we want to get seats

When we reached airport they told us we have no lounge access. Disappoint after disappointment. Skylux idiots will not answer or help u if there is a problem with ur reservation. They always refer to agent issue and two agents that helped us left. They have no record of emails shared by agent to us at the time of booking. Support ****. . There is no management to reach to. Never ever buy anything from this site. U will be so upset and ruin ur vacation. They will forward ur call one dept to other and u will never get answer or help

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"Ralph has excellent customer service and fast response with the best option"

"I've worked with Sullivan for 2 years and he's always been so reliable and resourceful. He makes himself available at all times and responds in a timely manner"

"Patient, listened to details, kind and courteous. "

"DO NOT BUY A TICKET FROM THIS COMPANY! They cannot easily provide details about the tickets they sell, offer terrible customer service and do not offer credit when the price goes down. They claim to have Western sounding agents like Chuck, Dean and Cindy, but the only people I spoke with had Eastern European accents, phone tones and names like Nadenka and Dalya. They are not trustworthy."

"I used their service few months ago. It was easy, so I tried the second booking experience. Get several quotations, so I just need to pick one I like. Few questions, but the agent answered the question on chat. Easy and quick "

"Hommer is our travel agent and he is the best. We needed to change our flights and he was right on it. We had purchased the flight protection plan and they honored this and it only cost $50 to change our flight to Italy. "