"The company canceled my order after 5 days I placed it. They said the supply cost increased, so they wanted me to pay an extra of $1000. I believe they have not refunded any customers when the supply cost decreased. The company will not honor their advertised price on the website. Please tell your boss and co-worker not to do business with this company because this behavior is an early indicator for bad customer service/warranty service in the long term."

"If you want a company to take your money and not support the product or give you any sort of options on getting you the desired outcome of your purchase go with them. I suggest working directly with a company or better yet (hate to say it) looking on Amazon because this company is a sham. "

"We purchased a Synology DS1817+ with 4TB HGST drives and worked flawlessly for about 3 weeks then had problem - tried to get help from Synology and after 4 days they could not work out what to do and asked for us to go back to our reseller - Simplynas resolved the problem within a day. We were relieved people are pleasant and efficient. We would recommend to buy from them."

"I placed order after talking to the owner on the phone, I was ordering a Synology NAS RS3617 and he validated he had it.
I asked him to ship same day and he said no issue just put a note in the special notes field so I did so.
I should have received this by Thursday or today and nothing, I went on to track to find he canceled the order without notifying me via Phone/Email/TXT. I am very disappointed and now have to plan to purchase elsewhere.
Don't order from here as you won't get your product, at $2500 plus HORRIBLE customer service "

"Purchased a QNAP and drives all integrated and tested worked out of the box. Packed well and was double boxed so no issues in shipping. Called company to help us create volumes, their support send us best practice guide we followed through and had no issues whatsoever.
We would recommend this company for buying computer storage as they are highly knowledgeable and understand what they sell. Will buy again when the need arises we are pleased to find Simplynas as our data is very important to us. "

"We were looking to get our first NAS for the house as a media server. There were so many choices and different price ranges. We were totally confused. We called SimplyNAS and the sales staff there held our hand through out the whole process. From asking us what we wanted the NAS for helping us figure out the storage capacity and helped us pick out the best unit. They were very patient with us a it was a big commitment for us and we were indecisive. After we received the unit we were told to email their support staff if we needed help. oh man!!! their support staff was such great help setting this thing up. they sent us detailed instructions for every application we wanted to set up. I have since recommended them to my whole family. "

"We had an idea of what we needed, as we have NAS from Netgear. The sales people were helpful, patience and most of all very knowledgeable. We eventually got a Synology RS4017xs+ with Helium 10TB Seagate drives, all setup and tested so we had to place on our rack and get going. We also needed to setup remote replication with Readynas, and get one of their engineers to travel to CO., and set it all up. Great Service will use them all the time."

"Nice new website and makes the buying experience easy. Called sales and they guided us through what we should have luckily they caught a few mistakes we were going to make, and we were able to get what we needed. Very knowledgeable about QNAP and Synology NAS products.
Received items yesterday no issues all pre-configured with RAID will be buying again from them
"

"Worst possible shopping experience at SimplyNas. Highly recommend avoiding them at ALL cost. There are many safer, better, more reputable ways to get your desired NAS that put up with their nastiness."

"Ordered a Synology DX513 from them and about an hour later they sent me an email letting me know the price was incorrect on the website and that I would need to pay them more money or cancel my order. Sounds scammy right? Very odd a company puts something up for sale at the wrong price then emails customers for more money, its as if they are using low prices to draw customers. Either way, I let them know what I wanted, Synology DX513 diskless was that price so no I would not pay them more for it. But to send me my order (cause they already have my money, I paid). Instead, I woke up the next day with my order canceled. Hard to trust a company like this, the really need to put some time in on the website, if this was legitimately an error then why do I see other reviews now saying the same? Careful with them. "

"I ordered a TVS-1271U-RP-i3-8G with 10 6TB HDD and 2 1TB SSD for caching. Overall it was a good experience. My only complaint (and its minor) is the drives were configured for a different raid setting than I asked for and was told I would get. This involved 1 minute of configuration and about 1 day of waiting while the machine rejiggered itself. In the long run, I guess that was good since it forced me to learn more about how to use the machine.

I plan to order another unit from them."

"Purchased a few times from SimplyNAS always had great advice and recently purchased a QNAP TS-253 with drives, again no issues. Not come across any other company that can provide the level of service and advice on NAS products. If they make a mistake they own up instantly and email you. Kept us informed from order to shipping. Highly recommended"

"Yesterday, we purchased 2 Synology RS815+ 12TB (3 X 4TB) 4-Bay NAS Integrated with HGST Ultrastar (Enterprise) at a reasonable price. Yes, it was the cheapest price we've seen but not by that much. Come to find out today we received a refund email saying our order was cancelled. NO notice. No explanation; just a refund. When we responded asking why a refund was given since no Cancellation on our part was performed we got, " There was a price error hence we cancelled it, E&OE it happens to all of us even the best of us. Sorry for the hassle it caused obviously not intentional". Obviously not that obvious! When we pushed back we got, "We did make it clear it was a mistake – and I am sure you noticed it was a mistake as you can’t by for that price, can you anywhere else?.

We have clearly informed you as to what happened, and for us to continue to pursue a solution that is totally unrealistic will tantamount to emails being exchanged that are not conducive to being beneficial to either of us.

So, as previously stated we made a genuine mistake which was correctly immediately during working hours and that really is what it is.

You will not hear form us reading this matter any further."

So, aside from your horrible customer service and people skills, this company is extremely careless with providing accurate information to this website. Basically, you write whatever price you want and if someone calls you out on it you don't honor the price. I worked in retail for 3 years and no matter how much profit we lost on a product, if it was miss-priced you had to honor it. I work with websites for my career and have been on the opposite side of this argument. Wrong prices went on my website and we had to take the loss and honor the price. I haven't really heard much about this company before my boyfriend told me about it, so I can't imagine it's doing that great that it can turn away customers and refuse to talk to them and fix their mistake they (as as company) made. They clearly need more revenue to be able to hire a Social Media Coordinator or at the very least a Web Developer who can accuratrly market this "business". POOR BUSINESS SKILLS!!! Lost two customers and I highly urge others to reconsider before their new purchase."

"I purchased a configured NAS unit and requested RAID 6. I had also paid a fee for them to migrate data. When I received the unit, it was configure RAID 5. They said the only way to change it was to clear out the unit and start over. They were unwilling to take responsibility for their mistake."

"I ordered an upgraded QNAP TS-869 Pro with 32TB of storage after shopping around. Everything went smoothly and I was impressed by their email updates on my order, how fast it was prepared/shipped, and the NAS I received was perfect and ready to plug in and use when I received it. I highly recommend SimplyNAS and will buy from them again in the future!"