ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.34/5
Shipping & packaging:
4.17/5
Customer service:
3.34/5
Return/Replacement policy:
5.00/5

Verified
5/5

2012-12-14

"Excellent selection and over the top service when it came to shipping. Top Notch"


Verified
5/5

2012-12-12

"I purchased a handshower, and shower jets, unfortunately, I selected the wrong finish on one of the parts. When it arrived, I opened it, and realized that english nickle doesn't look quite like oil rubbed bronze. I called customer service, and they were very helpful. I got the correct thing ordered, and they RMA'd my original order. Completely painless. I was impressed with both quality of the fixtures I received, and the price. And the shipped item arrived very quickly. The replacement hand shower got here fast too.

Excellent shopping experience, and I will definitly recommend them to friends.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-12

"I am so happy that I found Signature Hardware on line. I was a little apprehensive at first until I read the reviews which left me very confident that this was a good company to order from. To say I was shocked at how quickly I received the item is an understatement!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-11

"I recently shopped online at Signature Hardware for a new Overflow Plate for my old bathtub. I was concerned about how the plate would attach, so connected with "online chat" to ask a few questions. I was amazed at how helpful and friendly the Service Rep was!! She explained to me exactly how the plate attached to the tub, and even sent me a diagram (in pdf format) that I was able to open and save! In a few minutes, she managed to clear up a lot of confusion, and I was able to place my order. The order arrived quickly, and the items are lovely! My transaction with Signature Hardware has been excellent in every regard."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-11

"The item was perfect, it was exactly as it was represented on-line. It arrived on time and was packaged correctly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-11

"Easy to figure out what I wanted and the order came right away, installation was easy to.
Thank You
"


Verified
5/5

2012-12-10

"Very pleasant.

Order was delivered on time.
"


Verified
5/5

2012-12-09

"Both my first contact, Beth B and Technician Jerry R were very helpful, courteous and cooperative.
I had all the info I needed to satisfy my questions and concerns. Well done ! SC
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-08

"Great!

Items were ordered on a Saturday, shipped on Monday and arrived in perfect condition.

Expect more orders from me.
"


Verified
5/5

2012-12-08

"Great, easy peasy! No problems, easy to find what you want."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-08

"This Company has nice products at a moderate price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-07

" Great products, they are priced accordingly. Product quality is higher than the chain stores. Order confirmation was slow but once processed the delivery was in adequate arrival time."


Verified
5/5

2012-12-06

"Happy as first time. I now own three faucets and love them alland beautiful.Introduction was through Overstock.com"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-06

"Great I will definately use it again"


Verified
5/5

2012-12-06

"Ordered 96" long shower liner which are not easy to find, as I wanted polyester, not nylon. Had to correct my address with customer service, which was done immediately and curtain was shipped that day. Was able to order and talk to person that night due to their office hours. Good qualitycurtain and perfect for new bath."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A