"My experience with SFD was awesome! Shipping was fast and the packages were secure. Customer service was great also. I will be placing my next order very soon."
"After few month of waiting they send you damaged furniture. Then they not responsible for it at all. They saying it’s shipping damaged it. When you receiving it you sign for it. Nobody gonna wait hour while you unpacking and check everything. You assuming you signing for receiving not for getting furniture as is. Then they saying you didn’t put notes it’s damaged. After all you stuck with $10k firewood."
"Since making my first call and purchase back in Oct 2020, Lisa White took the call and she's been assisting me with my other order purchases, setting up layaway, and making sure that my orders are correct; sometimes calling to check back on me. I've also been in contact with other staff members from your company, namely Tina, Britney, Cherry or Sharon?? and others I don't remember their names. They have all treated me with compassion, respect, and have been very courteous. I would definitely recommend my family and friends to purchase their home furnishings at ShopFactoryDirect, any time and any day.
Thank you"
"I was skeptical to order from a factory direct as I had a bad experience prior to ordering from ShopFactoryDirect, but I was very happy with the whole process the packaging was secure and my package arrived without a scratch and the dinning room set is just beautiful! Thank you I will definitely will be ordering again!! "
"I couldn’t be happier with my gorgeous new dining room set! It arrived in pristine condition and was carried off the truck carefully and assembled fairly quickly; they were very professional and cleaned up afterwards. Both Renee and Kimberly in Customer Service were so helpful, kind, patient and wonderful to deal with. I know I would have paid much more for this dining set elsewhere. "
"My first time purchasing with SFD and I must say I am greatly impressed. Their website was easy to navigate and understand, their policies were very clearly explained and it was extremely easy to order from them. I ordered a dining room set and, because of the very thorough information on their website, I had no confusion about what I was getting, how it would be shipped, what to expect and what to do when my items were delivered. Most excellent. They have a vast inventory to choose from and because I'm a new home owner, I'll be coming back for more.
Delivery was just as described on their site, though I was a little confused about the actual drop off point of the delivery. I thought it would be at my doorstep or garage, but I was told "curbside" by the driver. I live on what's considered a back road and, thus, I have a longer driveway. "Curbside" was quite a ways from my house. Be sure you understand "curbside" and what that means with regard to where the curb is from your actual house and have a way to get your box(es)/skid(s) to your home!
My set arrived in beautiful condition and I have been enjoying it very much. The quality of the workmanship is extremely good and the table and chairs are very solid and stable. Putting them together was a breeze, though you do need someone to help with the table as it can be very heavy. Be sure to get sliders for the table and chairs to protect your floor and/or rugs. I thought the table and chair legs would be flush against the floor, but they have little knobs on the bottom elevating them about a quarter inch above the floor. You will need felt or plastic sliders.
Lastly, both email and over the phone communication from SFD was excellent. I had a couple of questions about the size of my delivery so I called for clarity and the lady I spoke with was very helpful and made sure that all of my questions were answered.
Overall, I am highly pleased with my SFD experience, and I will be ordering more items from them as I continue to decorate my home. I'm so glad I found them!"
"I want to first thank Lisa White for helping me with the order, I explain to her that I've been trying to get a bed set since last year march 2020 and I had orders from 3 other companies and had to cancel all because of late delivery , Lisa told me when the funiture was in stock and when it will be sent out for delivery, true to her word I got the set in 6 weeks, and it looks great , better then on computer. I am so happy with my bed room set, thanks so very much Lisa you are an angle. Last but not lease the guys that delivered my set were very experience and made no mess . thank you Shop Funiture Direct "
"Caitlin was fantastic!
Helpful from start to finish and checking on things in between.
She is a perfect example of what the words "customer service"are supposed to mean.
"
"We are very pleased with chair we purchased. The staff was great to work with from the time of purchase to the delivery. A week after the chair was delivered, Shop Factory Direct called to make sure everything went well.
We will be ordering again from Shop Factory Direct."
"I had a great experience with Shop Factory Direct. When I paid for the furniture, it wasn’t in at the time but Renee keep me well informed and I had great experience with Lisa White and special thanks to Caitlin Rodrigues for keeping me informed for delivery. The whole customer service staff was excellent. I will be purchasing again. Thanks MARC T."
"I had the opportunity to work with Lisa White, and she was extremely helpful. I had a lot of questions and she was happy to help me navigate. She held my hand throughout the process and my order and delivery were seamless. My furniture was delivered in great shape, the quality is top tier. My delivery came on time, as promised. I would recommend this company to my family and friends!"
"Worst service ever.. my dining chair got broken within 2 weeks of delivery And the customer service returned my call after hundreds of calls and emails and refused to replace the chair or refund the money back for the chair.. very disappointing and the quality of the piece is horrible.. didn’t expect such a quality for a designer piece "
"We were on vacation in the Great Smoky Mts in a rental cabin. In this beautiful cabin were the nicest swivel rocker recliners we had ever sat in. We started to find out the brand. When we located the name of these chairs, I called the company and placed our order for 2! It took about 3 weeks for our chairs to arrive. The packaging was perfect. The chairs are wonderful. So very comfortable. We will have these chairs for a very long time. The quality of the manufacturing is great. Stitching, padding, fabric, etc. All is top quality. Everyone we dealt with from placing the order, shipping and delivery was first rate. Thank you for you wonderful customer service. "
"I purchased a sofa. This company does not list pertinent information like the weight of the object on the web pages. I had to refuse delivery since they wanted to drop off 90 pounds of sofa on my driveway so I can't drive in out and of my garage. I refused delivery. They would not provide full refund. They didn't even offer to provide white glove service with their mistake of not providing full information. Buying from them is not worth the trouble. Wayfair has treated me way better with affordable delivery pricing. "
"I received my dining set on time and packed beautifully. I loved the quality of the dining set and everything was as stated in description. The set is lovely"