"I’m in oz. We spent a fortune as a family. They sent me the wrong items and faulty goods. They refused to refund me the exact money I paid blaming the exchange rate. But in fact they would have been better off. Wish I saw these ratings first. It seems they are rorting people with this deliberate behaviour. Never again sheplers!! "
"I was looking for a certain western belt. I found one that was a color I liked from the picture. There was no color description on website for that belt. I went from the picture that it was showing me which was a grey light colored cow hair. When I got belt it was dark black cow hair colored. I reached out to help desk and I explained that I went by the picture and that there was no color description. I asked if the grey belt was available. They wrote back that they are checking. I haven't heard back so I may return belt."
"Twice now I have specifically asked for a pair of 501 straight leg jeans NOT made in the Middle East or Egypt but rather a pair made in Mexico. The Denim is better.
Twice now I have been sent 501 straight leg jeans made in the Middle East or Egypt and NOT from Mexico.
The Middle East fabric cannot be called true denim. Mexico Levis can.
Very disappointed that a simple request cannot be filled for my orders.
~ Art Davis in Tejas"
"I ordered 3 hats, all were very low quality, returning them for refund."
"Awesome fast shipping and all was great "
"I ordered two belts that i needed within a certain timeline. It was represented that they would arrive easily within the time constraints. One belt arrived on time. The other has never arrived. I reached out to customer service via email with no response."
"Online site kept declining my credit cards. Even my saved card from previous purchases.
Attempting email contact to shepler's received no response. Twice.
Call agent was okay but between trying to order online and then having to call, my shipping preference got changed.
Second call agent was okay but gave me incorrect information on the shipping. In the end it came out okay but cost a lot of time that shouldn't have been needed."
"I ordered a pair of boots from the website only to receive an email later stating my order was out of stock but I still have a payment authorization pending on my card for $182. It has been well over a week and it has not gone away. When I try to call their 800 number it says they are closed and that they are open from 8am until 10pm daily even when my call is placed within that time period. Emailing them does not work either, just receiving unhelpful, vague responses. Will never order anything from them again."
"I ordered a Ariat Jacket from Sheplers and the Jacket was delivered within 48 hrs. The Jacket was FANTASTIC as was Sheplers pricing, customer service and shipping. "
"the last order i had i ordered womens jeans the second to the last order and i got mens it was too late and i washed them before i realized it. i had to go somewhere else to buy jeans. thats an expensive mistake. "
"The order arrived in a timely manner but was the wrong product. I expected a light brown smooth leather shoe as shown on the order page. I received a very dark brown, orange peel textured shoe. From the condition of the box, very dirty and scarred with wear, the item was likely to be new old stock. The shoes were good quality Ropers and fit properly and comfortably. I decided to avoid the hassle of a return so I kept them. But I won't order from Sheplers again."
"Received damaged and wanted to exchange (option not given) - only return with credit to card less $10 fee - How do you stay in business as I will never shop with you again "
"The dress is very shoddily made - seams coming apart and fraying before I even wore it. One arm hole 2 sizes bigger than other. This was an expensive dress: more than $80.00."
"I have yet to receive the refund you said was given back."
"I originally ordered a 6 year olds boots! I received a mans 8 1/2 shoe! After explaining the shipping label, I reordered the boys boots making sure she assisted me with the transaction! In 4 days I received an infants pair of boots! I will never use them again!! And I had ordered for years!! Very very dissatisfied "