"My card was charged six times!!!"
"The box showed up timely but it was mashed way in I opened up the end of the box and sure enough hat was almost flat, I tried to get it back in shape, but it way beyond saving so I had to send it back I had to pay $10 to return it I do not think that was fair"
"The Stetson Hat was just thrown loose into a big box. No Stetson Hat Box included. The hat arrived undamaged but it was obviously packaged by someone who didn't care if it arrived damaged or not."
"My order for jeans and a shirt was listed at one amount but when I received the 2 items the cost was higher on my credit card. I should have had free shipping because I ordered over $75.00 but they were sent separately, which I was not informed about. Not good customer service."
"The coffee mug I ordered showed up damaged. The email link provided by Sheplers in the order conformation email to let customer service know I had a problem was inaccurate - It was shown and sent an email to ****@****. When I called and told the person the screw was missing that connected the top of the handle to the mug, she was adamant that I return the mug to a Boot Barn location even though I've never heard of Boot Barn, and have no idea where one is. I was finally sent a .pdf of a return shipping label, but now will have to pay for shipping materials to send it back. Never buying from this company again."
"all good and no surprises"
"Wallet was just what I wanted for birthday gift. Great quality. It also arrived earlier than expected. "
"Beautiful boots. Wrong size - too small"
"I paid for 2 day shipping and received the item 4 days later!
Probably won't use the service again. "
"I have shopped and shopped for the right boots. I had fell in love with the George Strait work boot but cannot find them anymore. These were the the next best thing. Really wish they came in non-steel toes. "
"Quick delivery. Item I purchased looked exactly the way it appeared in the photo add. Customer service was great. Professional, kind, prompt & very caring sales person. The fit of the garment was perfect. Will definitely make other purchases from Scheplers & will refer family & friends to make purchases also. Blessings & thanksgiving "
"I ordered some boots for my granddaughter. The boots were even better than I expected and the price was so reasonable. To top it off, I got free shipping and received them in just a couple of days!! "
"Ordered a Resistol and received a cup. "
"Item advertised in stock ready to ship BUY NOW so I ordered item was really out of stock but when I checked order status it showed my debit card charged for wayyy more than items cost. Y’all cancelled the order on all 5 caps and I’ve not seen any amount refunded You need to take the item OFF the website it still showing available. Save customers that really love y’all the hassle. Thanks. ( that item Idyllwind crazy heifer BLUE baseball cap with the cow on side) needs to be back on the market. It’s a Hot Seller Why discontinue a money maker "
"These are the most nicest wallets I have brought for my husband he just loves them"