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5/5

2003-03-14

"Quality products at amazingly reasonable prices. Shattered Web makes the best appliques/case tattoos I've seen. They apply easily and are very sturdy.

I did not receive my order (probably lost by USPS) and called Terry. A couple of days later a replacement arrived, no questions asked. This is a fine, well-run company.
"

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5/5

2003-03-14

"My experience with ShatteredWeb was amazing. Within hours of my emails I received replies. When I finally placed my order it shipped the same day and I received it 2 days later. This was probably as close to a perfect purchase as possible."

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5/5

2003-03-14

"This is a great company. Had "0" problems. They even took the time to answer my dumb email questions right away. Lots of cool etches and they don't dilly dally...they ship right away! This is my second purchase from shattered web and I plan to order again, since I mod my case frequently and get new ideas all the time. I got an email asking me if I would take the time to post a rating here. Normally, I would have deleted it, but Shattered web deserves to get some praise.

Thanks to Terry
Take care -xplastic
"

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Delivering products on-time
Delivering products damage free
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Being updated on the exact date the delivery was sent
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Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5

2003-03-06

"Bought six appliques from The Shattered Web. All products as promised, and prompty delivered. Shattered Web went out of their way to help provide me with two hard to find designs. As soon as I get more windows, I'll be buying more appliques from these folks. Superb experience."

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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Customer service making decisions on their own
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5/5

2003-03-02

"This was by far the best online purchase I have ever made. I ordered 3 window appliques and I had them at my door the next day. Unbelievable. This is by far the best online merchant I have found yet."

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Delivering products damage free
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5/5

2003-02-25

"First off, I have to say that the service was unmatched! Within 15 minutes of sending an email w/ a question about some of his products, I had a responce. When I saw it in my mail box, I thought it was just an auto-replier. Nope, it was him! haha
I added him to my ICQ so that we could discuss things a bit easier.
He has answered EVERY question I ever asked.
Anyways. I sent in a money order on Wednesday, February 19th. I recieved my order on Monday, February 24th! My order was carefully packed into a PSPS Priority Mail box and inside the box, my appliques were in another Priority Mail envelope! Inside was the lil blue squeegie thing, my appliques, an invoice, and great instructions!

Out of a scale of 1-10, I'd have to give Shattered Web a 20! :-)

Thanks Terry!
"

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Delivering products on-time
Delivering products damage free
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Ability to determine if a product was in-stock real time
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Customer service being easy to reach
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5/5

2003-02-15

"I emailed him on a question of a custom sized applique and with-in an hour i got a reply and instructions on getting what i wanted. Then another email for my priorty mail tracking number. Shipping was fast, ~3days. Plus he kept updates on my order and was very professional. I have bought 1 applique from the past, got a wrong applique, but sent me the right one ASAP. Will buy again. Plus has a nice variety of designs, colors, sizes. Plus they are reasonable cheap price."

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Delivering products on-time
Delivering products damage free
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Being updated on the exact date the delivery was sent
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Ease of ordering online
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sep
5/5

2003-02-09

"Outstanding
I ordered two appliques with no money in my paypal. I thought it would take days to ship...nope. It shipped that day and within 2 total days I got my order. Package was good, Instructions no problem and looks great! Keep up the good work. Can't wait until they have more items. -JC
"

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5/5

2003-01-20

"Amazing service A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

SUPER FAST AND EASY to work with!
"

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-31

"Packaged arrived in about a week. I was worried about how they would package it. The packaging was awesome. The appliques were first placed inside a folder then inside one of those usps envelopes then inside a box. Fast email replies. Great site."

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5/5

2002-12-12

"I ordered 3 appliques from Shattered Web. All 3 were sent in a nice folder, complete with instructions sheet and plastic squegee. Great designs, great site, great packaging. Cannot imagine recommending any other site for windows etchings before Shattered Web. :)"

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Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
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Web site reliability

5/5

2002-11-25

"Very easy transaction. Item as described. Thanks!"

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5/5

2002-11-25

"Excellent e-mail communication, quick shipping & very nice job done on a custom job. Will deffinately use Shattered Web for any applique needs in the future."

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5/5

2002-11-24

"Found the Shattered Web through many various reviews on computer modding sites, so I checked out the site. Great selection of appliques! I ordered three of them and they look great. :) Appliques were great quality and even came with instructions and a plastic thing ;) to get the best results."

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5/5

2002-11-24

"Great to work with. Helped with all my needs. Exactly what I needed. Custom artist was also good to work with."

Detailed Review Benchmark + -
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use