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5/5

2003-04-21

"After hearing about Terry Zahn's company at sharkyforums I replied to a thread in which Terry was a respondent asking if a custom applique I had in mind could be done. This led to a series of emails resulting in my getting exactly what I wanted with just 1 minor glitch.. The main applique (I ordered 3) was a tad too large to fit in my window. So I sat around a few days wondering what I should do when, lo and behold, I saw Terry's sharky s/n on AIM. I said hello and he recalled me right away. (Guess I pestered him enough with all those emails.) I told him what the problem was and he said "just email me the exact measurements you need and we'll get a new one out to you". Now that's service! "

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5/5

2003-04-18

"Great service. Terry answered my questions very quickly and he's available on instant messenger if I needed any other help. My applique looks fantastic. Its my first mod and all my friends think its really cool.

Josh
"

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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
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Customer service resolving problems
Customer service being knowledgeable
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5/5

2003-04-17

"Delivery was quick. Terry Zahn was responsive and offered personalized service to correct a wrong item shipped. I truly appreciated the service from this company."

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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Customer service being easy to reach
Customer service being knowledgeable
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5/5

2003-04-17

"Terry is the frickin man. i wouldnt go anywhere else. he makes great stuff fast, and cheap. HIGHLY reccomended. DONT GO ANYWHERE ELSE!"

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Is committed to quality products and services
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Web site being easy to use
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5/5

2003-04-13

"Terry was extremely helpful throughout the entire process of making my custom applique's. I sent him my artwork and i got back a proof almost immediately. The turnaround time was superb, and the product was jaw-dropping. Absolutely brilliant.
I cant wait to purchase from him again and have recommended him to all of my friends.
"

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use
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5/5

2003-04-09

"Excellent service, fast shipment, quality products. Does anything else need to be said?? ;)"

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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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5/5

2003-04-08

"I called and left a message about custom appliques. Within minutes Terry called me back.. We discussed designing a custom applique. He clearly laid out the pricing, we went over my design, he made all the changes I requested right away, and was nothing but courteous and friendly. He had the applique out to me later that day and it arrived 3 days later.

Outstanding personal attention, phenomenal product, amazing turnaround times (even for custom appliques), huge selection, excellent prices. On a scale from 1-10, Shattered Web gets a 100.
"

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Being updated on the exact date the delivery was sent
Delivering products on-time
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Delivering products damage free

5/5

2003-04-03

"A very good site indeed, with short delivery time and good products."

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Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-03-26

"I e-mailed them about a custom-design applique and sent an image of the picture I wanted. A couple of hours later I received an answer that the applique could be done, so I transfered the money by paypal and they started to work on it. The next day they sent an image of how it would look and I was very satisfied with it but they wanted to brush it up some more.

Two days later they shipped it and I received it 5 days later which I thought was very fast since I live across the Atlantic in Sweden.

Anyway the applique was superb and it came packaged with everything one needed to apply it.

I'll do buisness with them again anytime.
"

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Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
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Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
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5/5

2003-03-25

"I ordered a custom applique from shatteredweb.com, and got it only 4 days later.(i live in norway)
Very good. i love this shop
"

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Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
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5/5

2003-03-24

"the shattered web is a great place to get custom appliques.. they done a very nice job doing my custom design. they shipped out very fast. i think they start working on the design before you even sent the payment, thats how fast they are. i'll definitely recommend this place to others. they sent it out thursday and i got it monday.. very fast"

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
N/A
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
N/A
Being knowledgeable
Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
Customer service resolving problems
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Overall web site
Speed of web site
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5/5

2003-03-24

"I asked Terry to make a custom applique of a picture I really liked. He quickly got back to me and started work. During the process, he asked me questions and tailored the artwork size to my exact needs. Received artwork extremely fast for the amount of work he had to do, and the price was extremely fair for the size (approx. 11" by 12"). I just installed the window in my case this weekend, and it looks incredible. His directions are exactly what you need to know, but not wordy. All in all, a perfect experience. Definitely "personalized" service."

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Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-24

"Terry at ShatteredWeb.com was absolutely amazing. I asked him to do some custom work and without hesitation he did it with no problem. Thanks again for the one of a kind product you gave me and the effort you put into the project. Very quick and painless communication with Terry. Much more business in the future with shatteredweb.com!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-22

"Fast Service and Very friendly. Package came right when they told me it would and they shipped same night I bought! A+! Thank You"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-21

"Great company, great service!
The product was perfect!
"

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site