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Donna L
GB
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Donna L
United Kingdom
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Review of SelectSpecs.com
Donna L
1 review
1 star: Bad
A minute ago
NO EXPLANATION FOR GLASSES BREAKING ON MY HEAD
Ordered reading glasses and my lenses were not equalled out like majority offer. They never even asked. I received my glasses after a long wait. They looked nice. After approx 3-4 times being used, the frames cracked while on my head. I sent pictures and had to send them back and wait for another pair which was supposed to be within 7 days but wasnt, so couldnt read bills or documents. I finally received another pair and after the 3 time I wore them the same thing happened cracked while wearing them, but only 1 side this time. No warning in description of frames that only suitable for certain lenses.
I made contact again and said would equaling the lenses out and making them thinner help. I also said a refund otherwise as I didnt want them again as is. Have photos I can share.
They just offered me a refund of less than I paid and no explanation or apologies. No good will gesture to thin the lenses or even at a reduced cost. They explained nothing both times. Have emails willing to share if necessary.
I would not recommend as you get no explanation. Just refund being processed for less money than charged."
"I urgently needed new glasses and they arrived very quickly after I ordred."
"The team are very friendly but still remain professional I would not hesitate to reuse and recommend SelectSpecs ( already have done this) the service was Top Notch Thanks All."
"Discovered SelecSpecs in 2018 and have purchased a number of pairs of glasses since then.
Buying glasses online has the advantage of being cheaper than on the high street but the disadvantage of not being able to try on before purchase. As such it's very important to have confidence in the returns policy and process.
I've been happy with most of the glasses purchased from SelecSpecs and have had to return a number of pairs due ti them not suiting me. On each occasion the return was handled quickly, efficiently and with no fuss.
I am satisfied with my dealings with SelectSpects. I will be purchasing from them again and would recommend them to others.
Thanks for giving me confidence in purchasing glasses online.
Adrian White."
"From start to finish, a great experience.
Chose your style from the numerous glasses shown on their web site,prices to fit your budget.
Complete your requirements and wait for your glasses to be delivered, in double quick time.
All from the comfort of your own home.
This is the way to 'Select' your glasses
"
"Ordered one pair as I thought the price was too good to be true. Have worn them all the time since I got them. Funky colourful and lenses are perfect. Great buy will order again - no more overpriced opticians glasses for me !"
"I purchased 2 pair of spectacles from select specs and could not believe firstly how easy it was to copy my prescription,secondly the quality and price of frames and lastly the full commitment from the customer service tea."
"not the top quality, but the price is unbelievable - very pleased"
"good value for the price i love them use them for driving i had slightly tinted they are great,would recommend"
"Very happy with service and great value for money. Thanks select specs "
"Ordering was very easy , uploaded my prescription and picked out lenses and waited for my delivery "
"My first time ordering specs this way and I got my lenses totally wrong but Select spec staff were so helpful and have exchanged at no extra cost and now my specs are fabulous. I am so happy with the frames lenses and cost. Thanks guys. "
"Great service, excellent product at a great price."
"Previously bought a pair of computer glasses this time bought a pair of reading glasses. Excellent choice of frames and materials web site intuitive and easy to complete and let’s not forget the price super cheap and quality product. Will definitely use again."
"I bought these as my other polarised prescription shades were a bit out of date. SelectSpecs seemed to be the cheapest deal I could find online for a replacement. They took a while to come, but this is probably an effect of Covid. I was pleased with them when they arrived. Better looking than I imagined."