ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.85/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.71/5
Customer service:
4.82/5
Return/Replacement policy:
4.71/5

5/5

2023-08-08

Great quick service

"I contacted due to a problem, it was dealt with so quickly. They were very supportive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-08-06

Excellent

"Very easy to order selected my frames downloaded my husbands prescription. He then got two pairs of glasses for less than £20 including the postage which he is so happy with. The prescription was correct which my husband was were unsure about considering the price. He receive them in about a week 10 days but we were having postal strikes so I don't know if that made a difference. He lost hus last pair they fell out of his pocket and they were expensive but I wouldn't worry so much at this price. I gave told my daughter about them because her husband keeps losing his so I think she is also going to get some I mean you you be mad not too. I have a couple of pair myself at that price why not."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-08-05

Excellent specs

"Good choice
Great price
Means don’t have to wear same glasses everyday n can have different colour frames
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-08-04

Better than the high street...

"I couldn't fault My experience at all, selection was great, ordering was easy, delivery was better than expected, perfect fit, lenses great.... Totally beat my high street experience hands down. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-06-26

Brilliant Customer Service

"i cannot recommend these people MORE warmly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-22

Helpful service, fast delivery

"Select specs was very helpful in confirming my prescription and helping me complete the process of ordering my glasses. They responded very quickly and gave me updates of the next steps. The delivery was also fast too which was very helpful. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-22

Great value

"I have had quite a few pairs of glasses from here and all excellent. Have told all my bespecled friends about it too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-22

Excellent service

"Fast delivery and great customer service, highly recommended. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-02-28

Excellent value

"Easy to find suitable frames, good choice of lenses, good price, quick delivery. Only small drawback - finding the frames with the required arm length.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2023-02-24

Delayed order

"Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.

I then contacted the company through their chat service 4 times, where I was given excuses, such as:

"We have your frame, now waiting for your glass to be ready"

Two week passes by for the next excuse:

"We have your glass, now waiting for your frame."

However, even after receiving these responses, I did not receive any updates for another two weeks.

Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-13

Gold Star

"Quick, easy and efficient.
Highly recommended service.
Well done!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-12-14

Great customer service!

"I live in the United States. I was able to recurve my glasses in a timely manner. In addition I had made a midsummer on my eyeglass Rx and advised boys message the issues. I received a quick response and the issue was train care of. I will definitely be using SelectSpecs again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-11-01

Fabulous Glasses and Service

"I am so happy with my new glasses, I had already ordered another pair from Select Specs, so this time I went for prescription sunglasses. The price is amazing and the quality is great, I love the ease of ordering using your own prescription too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-09-21

The best

"have bought before my eyes have changed so am buying again. So easy fast and a excellent product - will be buying/having my other glasses re-glazed when able to
have made another order also
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-09-21

Returning customer

"Have been using this company now for quite a few years. The service is brilliant. The prices are amazing. Don't be put off by the low cost. The glasses are good quality. Will definitely buy again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges