"have bought before my eyes have changed so am buying again. So easy fast and a excellent product - will be buying/having my other glasses re-glazed when able to
have made another order also"
"Have been using this company now for quite a few years. The service is brilliant. The prices are amazing. Don't be put off by the low cost. The glasses are good quality. Will definitely buy again. "
"slight delay on delivery so contacted company. Very quick response and given the choice to wait a few more days or cancel order. decided to wait and was so glad I did. The sunglasses exceeded my expectations I couldn't be more delighted "
"Placed an order for 5 different spectacles for the family. Delays in shipping and issues with customer services to give clarity on European shipping. Finally the order arrived after some weeks. They were of average quality spectacles, 4 were reading ones and were OK except the screws keep loosening weekly and this is annoying for my wife and daughter.
However the Main pair for driving with Green Transitions lenses were good at the start, within 3 months of use the dark external coating on the frames started to ripple on the arms around the ears. Making it uncomfortable to wear.
After emailing them when in the UK for easter for 2 weeks, they replied back late and I had left the UK to go back home. This was at the time a simple resolution to send me replacement arms and I can fit them and send back the faulty ones. NO that was too simple and I had to return the complete frames back for full inspection.
Many emails later the "Jobsworth" technicians refused to understand simple logic and common sense of it.
I could not do without them and have had to live with the glasses which have become worse by the month. Now I can see signs of the coating coming off the front face of the frames.
Soon enough they will look really ugly and will become like the sides.
There is No option other than to send the complete frames back. To sustain the extra cost and the period of being without my driving glasses. What they will do in the end is anyones guess.
Online they offer a great many options and with having 5 different frames from them, They are worse than the Online Chinese websites. Which I have used before and I can say none of their frames were so poor in quality.
Only because of the green Transitions lenses I chose this company.
In future I will stay away from them. I can see many people have had good experiences and I don't believe they care when an issue happens to individuals.
Just Steer Away from this company... You will not get any customer service if anything goes wrong.."
"I have used SelectSpecs for many years now and have always found them very good. I recently purchased two pairs of identical glasses and again found them to be very good. When I started using the second pair I was surprised to find that the arm came out of the part connecting it to the frame. I changed the arms with the first pair as the glasses were ok. I contacted SelectSpecs to let them know that there was a fault so that they could check for other problems. They were very helpful and are replacing the glasses. I have always recommended SelectSpecs to my friends and will continue to do so as their service is excellent."
"I have found products from SelectSpecs to be excellent quality at very competitive prices.
Due to a supply issue, my order was delayed slightly. I was contacted promptly by customer services, who kept me updated at all stages. Even with this delay, my order was still received within the estimated time.
My order qualified for the "free shipping" option, but this was upgraded at no additional charge due to the delay mentioned above.
I have purchased several pairs of spectacles from SelectSpecs over recent years and have been extremely impressed by the quality of their products. I have no hesitation to return to SelectSpecs for future purchases or to recommend them to family and friends."
"I ordered my glasses, which got lost in transit with the courier. I emailed customer services, who were very quick to respond and were a great help. Without any hassle a replacement pair was reordered for me. Have ordered from them before and will definitely be ordering again. Fab company ☺️"
"Ordered a pair of specs from SelectSpecs and the experience was fantastic. The website was easy to navigate and order from. A great feature is being able to upload your prescription, so they can check you have entered the correct details for your glasses. It took only about a fortnight from ordering to delivery and the glasses themselves were fabulous. I ordered mid range to see if buying specs online worked ... it did! Next time I will go for more of a designer frame. More than happy with this company. "
"Where do I even start. I ordered a pair of Maui Jim Ohai prescription sunglasses on Feb 5th 2022. I emailed them a month later and they admitted they forgot my order and didn’t even start yet. They live the word sorry(which means nothing to them) then they told me I would get reimbursed for shipping and a portion of the glasses. Haven’t seen that yet. Todays date is March 5th 2022. I was understanding at first till I heard one excuse after another and what annoyed me the most is I would write an email and would be lucky to hear back in a week. Average time to reply is 5-8 days. And they live to throw you options of free glasses which I didn’t need instead putting the money towards the free glasses to the discount of my sunglasses. At no point in the annoying deal have I asked anything from them besides the product I ordered. They just kept offering but did nothing to the current order. My ordered failed quality control in April and they had to start over but hey they didn’t reach out to me I had to email them
First to figure out what was going on. So be prepared to be a baby sitter cause they won’t initiate conversation nor communication with you. But they will say sorry 100 times. I now finally got my pair of glasses on March 5 2022. And they send me matte black prescription lenses with non prescription Hawaiian lava lenses. What good is that gonna do me? On top of that they sent the lava lenses not attached to the frames. With no instructions or tools to do the swap. So you have been warned they don’t care about you or your time and needs. Your just an order. Communication ****. How they handle things **** and $400 glasses can come in pieces with no instructions. I guess I understand why they are downsizing and closed the USA branch and closed Canadas branch. I wouldn’t anyone doing business with anyone who doesn’t put their customers first. I have email after email to prove my statement. What a headache and nightmare. I wish I could put up photos on how things were sent and show you some emails."
"I was directed towards SelectSpecs by my partner who orders from them when she requires new glasses.
I spent some time on the website and found a style I like. After entering my lens details I ordered my pair at a brilliant price compared to high street opticians with slightly tinted lense which reduce glare when I drive at night.
The pair ordered arrived by mail a week or so later.
The quality and style of my glasses at the price I paid is fantastic.
I will be ordering from SelectSpecs again."
"I have spent my whole life buying my prescription glasses on the high street . I could not believe i could get just as good quality at this price. The ordering process is painless and easy on the pocket, since I am not being bullied into finishes I don`t need. Now that I am retired I appreciate the value for money since my eyes seem to be changing so quickly now. Sorry but for me the high street is dead now...Thanks guys."
"I foolishly made an error when entering my prescription on the order form so two pairs of glasses were wrong on arrival. A quick call to customer services and for the cost of return postage I received replacement glasses, which are spot on - lenses just as good as the broken £150 pair I was replacing."
"Everything that was asked for done precisely and delivery was great. Their customer service was excelent.
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"I was delighted with the choice firstly . Then chuffed to bits with the overall cost. I ran into problems with my order (first time & didn't know what I was doing !), but the care team (& a lady by the name of Oksana) came to my rescue, & resolved it immediately with great patience & courtesy . ..& lastly, VERY swift delivery service . I recommend them heartily"
"Great glasses comfortable to wear"