"I ordered 2 new cases and 2 screen protector the screen protectors are horrible 3 of them would come loose at the upper right corner. One was a replacement submitted another claim on seidio's website (warranty) I have not heard anything from seidio so I called this morning 1-20-19 to be told they will not do anything because it has been more than 14 days I advised them to read their emails where I had replied on there warranty website and again they said they were not going to do anything.
I would advise anyone looking for a cell phone case or protector to look at other brands and save there money "

"I would a agree that customer service is poor like previous posts has stated. I order they case just before they discounted their product for the Thanksgiving holiday, and so I thought I could ask them for discount since it so close to discount date. First call i got hold of a representative which he agreed that I eligible for the discount. Several days later, there was no discount apply according to my bank statement. Called the second time, this time no one pickup and left a message; to this day no one called back. The third time I used the chat on they website, again the representative agreed that a discount can be applied. What is odd that during the chat there no interaction; there a lot dead silence that you feel the representative was just there just to played with you... To this day no discount has been applied; if they would say that I was not eligible for the discount I would not like it and i would not need to play this stupid game with this company. Unless you don't need to contact their customer service, I would say I like their product.
"

"

SEIDIO Is A prime example of how a company that produces a good product can destroy customer loyalty and lose business over following a rigid policy that doesn't put the customer first, especially when it involves very little money or effort, in this case, it was over $5!

While some of you may wonder why I would bother fooling with a situation that involved such a trivial amount of money ($5), one of my pet peeves is companies that implement practices that abide by a rigid policy that doesn't give an employee the discretion to make a decision to keep a customer happy, in particular when the monetary implications are trivial and the facts that support an exemption are so clear.

In this situation where I was ordering a new product online from Seidio, the Samsung Note 8 case that was made available last Friday, they offered a promotion with the case purchase of a screen protector for free. The primary option and order entry panel required the entry of the promo code for the free screen protector, which I entered and would assume would be carried over to the order processing panel.

Well, when I went to the checkout and billing page, I assumed (obviously wrong) that the promo code would trigger the inclusion of the promotion on the order, which I came to find when I got the email order confirmation was not included on the receipt and order authorization.

Given I wanted to get a second case for Joann's new Note 8 as well, I decided to order another one on Sunday. Low and behold, when I went through the same order procedure, I found out that the promo code needed to be entered a second time at checkout. I subsequently cancelled that transaction and emailed Seidio via their customer service email account on Sunday that the promo code was not carried over to the checkout for the item and not included in my original order, and requested that they include the free promo screen protector.

I got an email this morning confirming the shipment of only the Note 8 case, and no screen protector.

I spent considerable time this morning using their chat facility and got the response, after a back and forth for 15 minutes, that they would send the free screen protector but would charge $5 to ship it (there was no extra shipping cost if it had been included in the order, which I had assumed was in the order).

After a phone call to their customer service center and talking to a service rep and then his manager, I got the same answer. Since I had not entered the promo code on the check out screen (even though I had done so the order specification panel) It is company policy to charge shipping on the free item.

I can understand that position as a general rule, but in this case when they had my email mentioning the problem prior to shipment and within a day of ordering the item, the fact that they would not waive the $5 shipping charge is absurd.

Now when I get the shipment, I will return it, they will have to restock it, and give me a credit, less any restocking fees that they deem appropriate. Regardless of the cost for the time they took this morning responding to my request, the cost to issue me a RMA, the cost to receive and log the return, the cost to restock the item, and finally the cost to issue me a credit, this company, Seidio, Inc., decided to hassle me over a simple $5 charge,

Any reputable company with common sense would make an exemption from general company protocol.to waive this trivial fee.

My successful career in sales and marketing management with a very large corporation centered around empowering my employees to make common sense judgements and exemptions unique to a customer request, within the general guidelines of the company. This Seidio situation was an example of the absurdity of a company not empowering their employees to make a simple and straight forward exemption to a general policy."

"Seidio doesn't stand behind their products! DON'T COUNT ON THE WARRANTY! It doesn't cover NORMAL USE or their own DESIGN DEFECTS.

Bought Seidio Obex case for Galaxy S4. Case performed as expected UNTIL I bought and used it with the Seidio bike mount. When used as specified with the bike mount the phone case rattles in the holster causing damage to the top case hinge making the case non-waterproof. I also had to resort to duct taping the holster latch to keep the whole phone/holster from flying off the bike when hitting a bump. This is an other obvious DESIGN DEFECT that apparently was never tested."

"Bought from Crackberry, my case fell apart after a few months. Then began the hassle of replacing the device under warranty through Seidio customer Service. Read my review here:
http://forums.crackberry.com/showthread.php?p=12347342"

"Well for starters their customer service seems to be run by one person. I bought a seidio obex case for my samsung galaxy s3. The screen responsiveness was completely horrible so I returned it for a refund. I shipped it out on the 18th of December and now it is the 11th of January. According to the tracking number they received the package on the 21st of December. I still don't have my refund after calling multiple times. About 4 days ago they said I would have my refund in 2-3 business days, today is day 4 (Saturday) and still no refund. Even when I called them on January 6th they denied ever receiving my package and asked me to send them a screen shot of the ups website to prove it. STAY FAR AWAY FROM THIS COMPANY! The obex phone case and their customer service sucks! They are a bunch of scammers in my opinion and they seem very shady. I am never buying from these people again."

"As far as Seidio products, they are great. I love the quality and you pay for that. They are not cheap. The customer service stinks. I had the wrong item shipped and when tried to return, they said I could just reorder the correct item and return the old one at my own expense. I have been waiting three weeks now for the refund on the returned item. By the way, you can find Seidio products on Amazom.com for at least 20 - 30% less."

"I will never buy from Seidio online store again. I placed my order for two iPhone 5 cases on October 1st and now it's still sitting in processing status after 4 days. What makes this worse is that I can't cancel my order now because it's more 2 hours since I placed my order. I would give them a 0 star rating if I could."

"Wanted to share my experience with Seidio extended battery and battery cover for EVO 4g; bought 1/2011 and within 8 months the legs wore off the battery cover; Seidio was good about it and replaced the battery door; 9 months later, the battery door cover started failing again to the point that I can no longer use battery because the battery door doesn't hold anylonger. I contacted returns (RMA) an
d was told that I now had to pay $14.99 plus $5.95 shipping to replace because the 1-year warranty had passed. I argued that the battery door didn't last even 12 months both times and asked I be given consideration. No dice. I'm happy with the performance of the battery, but very dissapointed that Seidio didn't step up to the plate to replace the batteryt door so that I can keep using their product and keep me as a customer. Hope you find this review helpful."

"Bought their top of the line case for my droid phone, about $40.....case did not stayon and try tried to have it replaced under warranty....what a scam...they make you scan photos of the case, the receipts and when you make the photos small enough to send they say they cant read it and it all starts over again...its been 2 months and still trying ..then you still have to send it in with the receipt ...you would expect a lot more from such an expensive case...stay away"

"Worst customer service ever! This company does not make it right when they say or agree to do something. They are arrogant enough to say "That's just the way it is" after placing and order and not being able to fulfill the order there is no communication of that to the customer and no offer to appease the customer. I do not and will not recommend this company to anyone. Stick with Otterbox. They are a good company and keep their promises. I do not trust Seidio."

"We do like the Seidio cases and support them with any issues. Every case we sell that comes back with any issue; they take 100% accountability and support us."

"NEVER NEVER NEVER AGAIN!!!

I bought an Extended Combo case for my HTC EVO and after using it for only a week, one day I went to take my phone out of the belt clip, AND IT WAS GONE!! The phone fell out of the case and I can't find it ANYWHERE. I emailed Seidio, and they had the nerve to offer me 20% off a new one (Like I would get a new one and loose ANOTHER phone.

To say I am angry is a bit of an understatement."

"They did not replace defective product. Only offered 20% off buying it again."

"Like many users here I too have had problem with Seidio. I ordered a bunch of things for my Droid original, cables, a skin, a case, a desktop cradle, a car nav cradle, etc. You would think that a customer that buys so much from a company would get decent support, but no. The first skin didn't fit right. I had to make several calls to get a replacement and that took months to arrive. The second one didn't fit right either but was close enough that I didn't want to deal with the hassle of sending it back and waiting months more. After a little more than a year, the cable that hooked up my home cradle stopped sending enough juice to charge my phone any longer. Note: When I got this cradle I installed it and then never touched the cable again, yet their cheap cord broke. Would the send me a replacement cord that probably would cost them $1? Nope! Would they let me buy just the cord? Nope! I have to buy the whole cradle again!

NO THANKS! Seidio has seen the last of my business. Avoid this company. They don't stand behind their products and drag their feet on offering support."