"We were facing serious a environmental problem and Santa Clara Systems came thru with the parts EXACTLY as they promised. Would I use them again - Absolutley! They had it in stock and shipped immediately and we received it when they promised. As much as I dislike saying it not all vendors can match their promise with their actions but Santa Clara did and I am confident they will again. THAT is what is critical to us when a process is 30% crippled and we need a part.
Thank you for a job well done!"
"Awsome service in the Internet page, best shipping"
"quick responces and great customer service"
“Thank you for sharing your feedback with us! We are grateful to have you as a customer and look forward to continuing business with you. :)
Julia McKinley
Account Executive”
"Good experience, overall."
“Thank you for taking the time to leave this review, jkaminski-35944. Everyone at Santa Clara Systems works extremely hard to make sure our customers are more than satisfied. It is always greatly appreciated and rewarding when customers take the time to share their experience with us. Please continue to let us know what we are doing well and what we can improve on. Again, thank you :)
Julia McKinley
Account Executive”
"The quotes I requested were delivered very quickly! Service is great."
“Hi bdinger26, Our sales team is constantly working on ways to cut our response time even further. Thank you for taking the time to share this comment with us as it makes us feel as though our efforts are effective and appreciated. Thanks again.
Julia McKinley
Account Executive”
"this is a very good place to find hard to find material."
“We are very happy to hear your positive feedback since Santa Clara Systems specializes in obsolete parts. We hope to meet your needs in the near future. Thank you!
Julia McKinley
Account Executive”
"I was very pleased with the service and timely delivery once ordered. thank you"
“Your feedback is greatly appreciated. We work hard to ensure our customers are happy with the service they receive. Please continue to let us know what we are doing well and what we can improve on. Thank you!
Julia McKinley
Account Executive”
"response to the initial inquiry was swift. parts order was placed and shipped the same day. excellent service"
“Thank you so very much for sharing your feedback with us. We are more than grateful to have customers such as yourself and look forward to doing future business with you. Thank you again!
Julia McKinley
Account Executive”
"I was disappointed that they didn't show quantity at web site. I needed a lot but only had two. It was a waste of my time to get the quote. I did not order. On the other hand, I was well pleased how quickly they did respond with quote and available quantity."
“Thank you, cjones-76652, for taking the time to leave a review and point out this issue to us. We use complaints or criticisms to improve our company to better serve our customers. Since we are a surplus company, our quantities of stock can change very rapidly. If you wish for a faster response in regards to stock and pricing, please feel free to give us a direct call at 510-995-3390, that way no time is wasted :) Thank you again for your feedback; we hope to better meet your time constraints in the future.
Julia McKinley
Account Executive”
"I have been ordering from Santa Clara Systems for a number of years now. As always, I expect great service ...... and you have always come through for me!! You have provided fair pricing and deliver me the goods as promised.
As a supplier I have accounts that depend on me to find parts for them in break down situations, I know when I call Santa Clara your team will do there best to make me look good..... and that matters to me!
Your service is what keeps me coming back.
Thank you,
S. Cross
Account Manager
TES"
“We are very pleased to hear that your experience with Santa Clara Systems has been consistently satisfying. Our team is very grateful to have you as our frequent customer! Thank you for taking the time to share such a positive comment with us as it makes us feel as though our hard work is effective and appreciated. We hope to continue to meet your needs in the future. Thank you :)
Julia McKinley
Account Executive”
"ordner part not in yuor stok"
“We are sorry to hear that your experience was less than satisfactory. Please feel free to contact myself personally and maybe we can see if we can source the part for you – however, please keep in mind we area a surplus company and we have to source all of the parts that we sell. We do not get our parts from the manufacturer directly. Therefore we cannot guarantee that we can source all parts that they offer – but it does not hurt to give it a try! :) ; You can reach me, Julia, at 510-995-3390 ext 207. We appreciate you taking the time to leave this feedback and hope to further assist you with this issue. Thank you.
Julia McKinley
Account Executive”
"Prompt & personalized service."
“I am pleased to hear that you are happy with the service you receive from Santa Clara Systems. We hope to meet your time constraints and needs again in the future! Thank you for your business.
Julia McKinley
Account Executive”
"I have purchased a few items from Santa Clara Systems and I have received them all in very good time and in very good condition. I am completely satisfied with the products and the service. I recommend Santa Clara Systems to everyone I know."
“Thank you very much for your kind feedback Izulueta! I am happy to share these kind comments with all of our sales representatives. Please continue to let us know where we excel as well as areas where we can improve. It is always greatly appreciated and rewarding when customers take the time to share their experience with us. Thank you again :)
Julia McKinley
Account Executive”
"After a lot of emails no reply and no quotation just confirming you have received the inquiry and the offer will be sent surely."
“commercial-25815, thank you for taking the time to leave a review and point out this issue to us. We use complaints or criticisms to improve our company to better serve our customers. It may be possible that you have an incorrect emailing address? If so, please feel free to contact Sales@santaclarasystems.com or call our direct line 510-995-3390, so we can resolve this problem and further assist you. We apologize for any inconvenience. Please continue to share your experience with us so we can better serve our customers. Thank you again.
Julia McKinley
Account Executive”
"fast & easy thank god! We found the information, prices and you answer by e-mail was fast.."
"Efficient from quote to order to delivery. First rate service."
A rep from Santa Clara Systems, Santa Clara Systems, has responded:
“Thank you so much for you positive feedback. We are constantly updating and improving our website and Santa Clara Systems is proud to say that 99% of orders will be shipped the same day with no extra fee! Thank you again for your business.
Julia McKinley
Account Executive”