"I tried to like Sager, but I can't support them or their products. After the first year, you start to realize how cheaply made their products are. They keep upgrading their laptops to newer and faster products leaving every one else in the dust. This is why everyone is complaining about the tech support. They just don't care. I even drove to LA to visit the warehouse, and they really don't give a rat's ass about the junk they have sold you. After the first year, parts started breaking, my laptop is hanging by one hinge, because I am just tired of sending the POS in. Sager will not take care of it even though its under warranty. My laptop screen got blotchy and will not calibrate properly with anything. This product is garbage, stay away."

"Worse. Tech support. Ever. Sent in my 9880 to get an inoperative keyboard repair out of warranty. They replaced the keyboard and returned it but when I received it only the keys in the middle of the new keyboard worked, the keys on the left and right were inoperative. They asked me to send it back at *my* expensive to get repaired again. I Demanded that they pay for shipping since they screwed up the repair or, alternately, a refund of repairs and shipping -- $249 for a keyboard, labor, and shipping both ways. Still no response so I filed a BBB complaint."

"Check my related post from http://www.resellerratings.com/store/Factor_Gaming."

"I came to this website before my order of an NP8662 to check out this company. Heed my warning--do not buy from this company. I was optomistic and I gave Sager a chance-THEY HAVE A RATING OF 5 OUT OF 10 FOR A REASON PEOPLE! By the time my whole episode with Sager was over, I had learned another language just so I could communicate with the Tech support, I had wasted nearly 2000 dollars, filed a complaint with the better business bureau, and I ended up ordering a Dell, just because at least they speak english and send a solid product. I have read so many complaints of dead pixels with Sager it is ridiculous. I filed a complaint with the better business bureau by the time it was over, and Sager had a real quick attitude change-they offered me my full refund REAL quick then. Why?? Because they know if they get any more complaints they will be shut down. I hope it happens."

"I had 2 problems:
1- Monitor has 3 dead pixels, They responded to me that i can request warranty if the display has more than 5 dead pixels
2- After 5 months notebook's RAMs has problems, I contacted technical support and I want to pay 100 us for security deposit, I decided to buy in a physical store the RAM for 40us"

"Despite all their promises and guarantees, Sager has the worse tech service ever if you have to get an RMA. My system wasn't working right when I received it, the tech support responded to my first email by checking a few very simple things and then telling me I had to RMA it. Fine, I understand there are defects, so not a problem. It would be gone for several weeks and that didn't work for me so I used the 30-day "guarantee". I PAID for the shipping back to them, with the original packing and protective plastic on the top. When they get the system, they want to charge me all these little fees since the laptop, which is a week old "somehow" got scratched. I employee just argued with me about it, and when I asked to speak with a supervisor, he stopped responding and ignored my complaint. Forget them."

"Sager Notebook is a GREAT company! I had originally purchased my notebook computer from what turned out to be a slimey, fly-by-night bunch of lying thieves in Carson City, Nevada. After those punks left town and left me hanging with a malfunctioning notebook and time still left on my warranty, Sager Notebook stepped in and honored the remainder of my warranty for a small deductible which saved me hundreds of dollars! Oh how I wish I had done business with Sager in the first place! Lesson learned. Allen in Sager's Customer Support was wonderful to deal with; very patient, kind and understanding, and very helpful and knowledgeable! The turn-around on my repair was quick and painless. When people notice my notebook, I tell them to call up Sager! When I need an upgrade or a new notebook, Sager will be my ONLY choice! Thank you SO much Allen and Sager for turning my nightmare into a vision of how a company should be! Just can't say enough good things about Sager!"

"By far and away the WORST experience with a company I have ever had in my life.

I ordered a computer from them Sept. 15th and expected it to come in a matter of a week or two. When it took more they responded very quickly and when it came down to matters of payment or billing I received communications from them almost immediately.

However, 2 days after receiving the laptop, I find that robson memory that I bought doesnt work and my fan sounds like it is grinding ice cubes constanly. So I send in a report to them asking what I should do. 4 days go by, no response. I send them another e-mail saying that it is a bit insulting to have quick e-mail responses go to non existant e-mail responses once money is recieved. I get an e-mail back and they ask what the problem is.

This whole process probably wouldnt have been so bad if it didnt take them a MINIMUM of 2 days to respond to any given e-mail. It took me about 2 weeks to convey my problem to them and finally have them ship me a mailing label. When I finally sent it out and they received it there was no conformation, nothing for a week. So I started asking if they received it. After 2 weeks they finally tell me that they have received it and will start looking at it. 2 more weeks go by with me begging for status updates without any responses, and finally I have had enough.

I sent them an e-mail saying that I was going to stop payment on my computer if they didnt tell me what was going on with my merchandise. It was mid october by this point and the product that I bought had gone down nearly 300 dollars in price since I had bought it. I told them that I had paid an extra 300 dollars at this point for 2 days of a functioning computer. They then send me a prompt e-mail back not to stop payment, so they will refund my money with store credit, and I can make a new purchase. (sounds fair right?)

Next day as I am looking at what I might buy I get another e-mail from them saying that now my case is scratched (it wasnt) and that it would cost near $200 to replace so if i wanted a new computer I would have to pay them 200 in other words. Then another e-mail comes saying that I would have to pay a new shipping fee (roughly $50) even though I had originally paid for 3day 2 way shipping. So now I would save no money even if I did get a new computer because of all the extra money that they wanted me to pay. I made one last plea to them to see if they would simply upgrade the processor inside of my existing computer instead of a new order.

I got back 1 e-mail in broken broken broken english about the price of processors. I explained my situation and asked again if it was possible. This was 3 weeks ago and I have not yet gotten a response back to any of the 10 e-mails I have sent them since then. I am working with my credit card company to withhold payment at this point.

Whatever you do, DO NOT use sager. They have the most abysmal customer service I have ever even heard of, and obviously their products don't work as they break after 2 days of having them. "

"I ordered a Sager NP2090 through XoticPC about a year ago. Since I interacted primarily with XoticPC during the ordering process, I cannot speak about Sager's ordering experience. I can however discuss Sager's tech support, having had to use them twice.

Overall, their tech support leaves much to be desired. When I sent my laptop back to them a week after receiving it because of the screen flickering, ended up replacing the laptop, but kept me in the dark for about a week while they had it until I got the e-mail with the tracking # for the shipment back to me. A couple walls within that week only resulted in "we're working on it" and nothing else.

The second time I sent the computer back to them (about 11 months after purchase) was because of 2 bright patches and a few dead pixels on a small area of the screen (about 1/2" x 1/4 " area). Once again, they did not contact me about anything for about 4 days after they received the laptop in their facilities. I ended up calling in myself, and at that time, they notified me that the screen issue was not covered by warranty since it was caused by pressure. They also offered to replace a crecked panel on the bottom of the laptop for $20, which I took. Although I didn't quite understand why the panel wasn't covered by warranty (I was still on my last month covered under Sager's 1 year warranty), that is not the real issue I had. The lack of communication after they got the laptop until I took the initiative to contact them late on the 4th day was kind of disappointing (especially since it sounded like they were waiting on decisions from me when I called).

However, the real issues I started having with Sager was with getting the computer back on the second RMA. On the day UPS showed the computer as delivered and signed for, I did not have the laptop. After calling UPS, they advised my to contact Sager to put a tracer on the package (which, as I understand, is standard practice to have the shipper of record initiate). However, when I called up Sager to help me out, the rep absolutely refused to contact UPS for me, saying that they could not do anything since it showed up as delivered by UPS and basically told me to file a police report because someone may have stolen it. I was about to press on with UPS on my own, but luckily UPS ended up delivering the laptop the following afternoon (consequently, with 2 "delivered" statuses on their tracking website). ALthough I got my laptop back, I was still very disappointed with Sager's unwillingness to follow up with UPS on my behalf.

The real issue that made me irate was when I got the laptop back. The screen was definitely in considerably worse shape when they sent it back. The 2 bright spots turned into 3, and a speckle of probably about 100 red and green pixels spread to the bottom right quadrant of the screen, and about 4 new bright green pixels made their way to the right half of the screen. When I contacted Sager to tell them that the screen was in worse shape than when I sent it in, the tech support rep said the screen damage was not covered by warranty. Although I kept telling him the screen was in nowhere near as bad a shape when I sent it in, he kept repeating that they already determined the screen damage to not be covered by warranty and I would have to pay to get the screen replaced and there was nothing else they could do. After a few back and forths of this, I ended up hanging up the phone on him knowing I wouldn't get anywhere, and to this day my screen is in worse shape than before I handed it over to Sager. Although I accept that the original screen damage that I sent the laptop in for was not eligible for warranty replacement, the resulting screen issues when I got it back should have been cause for some action on Sager's part, and I am extremely disappointed for their unwillingness to act.

In summary, Sager's tech support is very hit and miss. Sometimes they might resolve your problem in a mediocre fashion (as in you may not find out anything unless you pester them). However, when things go bad, they get really bad, and Sager tech support becomes completely useless. If you have shipping issues during the RMA, they will absolutely refuse to help you out with contacting UPS. And if you have an issue that may not be covered by warranty, you are better off not letting Sager get their hands on it, because if it at all gets worse while in their possession, they will absolutely refuse to help you out there as well. If you at all value a company that will stand behing their hardware, you may be better off buying a model assembled by a more reputable reseller (I'm kicking myself right now for not spending the ~$50 to buy the similarly-equpped IFL90 version of the laptop built by XoticPC themselves and instead opting for the Sager version). In my experience, even some of the bigger name laptop manufacturers provide better customer service (one such company fixed a stuck keys issue and overheating issue on a laptop for me with no hassle, and even for no charge replaced a scratched up bezel around the keyboard - all on my third and final year of warranty!)"

"Ordered a Sager 9260 for my wife for school w/ xp pro. Great computer, great service, and a great price. Nothing but good thins to say about these guys."

"I ordered a Sager 5790 via XoticPC (I'd heard some goofy thinggs about Sager direct support, so decided to go with a third party for the order.. same Sager product, but with an umbrella.) The order moved fast (ordered, received product 4 work days later). Sager specifics -- since you don't see these in stores I was worried about build quality, key feel, screen look, etc and so forth. After browsing ll the forums and reviews, I felt confident enough to buy via Xotic.

The sager machine is very well built .. solid, like the top end thinkpads. Everything feels sturdy, and she runs pretty cool considering how high the specs are -- cooler than my older non-gaming rig!

All told, I will definately look into Sager in the future. (My machine is only a couple weeks old so it could develop problems in the future, but right now it seems perfect!)

Sager .. good stuff. Not the best support I've read, but they replied to my emails quickly (in broken English.)

I'm love it :)

(I used a bogus invoice number above, since its been a couple weeks and I'm far too lazy/busy to dig it out, but wanted to comment anyway. I'm in Canada, and no problems crossing the border.)

jeff"

"i ordered a sager 9260 and like most people was really scared that the product would come scratched not working or with dead pixels. Long and behold after waiting a few weeks it came!! My gosh was i happy with m purchase! Not only did it come in one piece but it had zero dead pixels and worked perfectly! The sager 9260 is quite a machine...it runs every game i throwat it with maxed settings no problem! I love it! I think i will ge a second video card to overkill!!! All in all i will definalty do business with sager again!"

"Excellent service, sales rep there kept me informed months ahead of time about the model I was interested in even though it wasn’t released at the time. Contacted me to let me know exactly when it would be released. They promptly answered emails and phone calls every time I contacted them. Ordering process was a breeze, worked with me as much as possible for a custom config when I did order.

Had to return the original laptop when I received it due to a screen problem, when I contacted the service dept, they answered directly, the sales tech even followed up with me to make sure everything was ok. Tech support did every thing possible to resolve the issue by phone and email, when unable to resolve it they then replaced the original unit by cross shipping a new unit. Prior to and during the shipment they followed up promptly with every email inquiry sent. All in all I had an extremely positive experience with Sager and will definitely order from them again.
"

"I ordered a NP5720 back in November of 2005. I wanted a machine to take on the road with me that could do work, but also play, I found that with this machine. Granted, this was the most ever I had paid for a portable computer, but I wanted the best. From the moment I recieved this computer to now it has been a loyal friend, it has traveled around the world with me, and has always been there when I hit the on button. the graphics are amazing, I play Wow, and a few others like Fear and Hitman when on the road.
Truly, I can't tell you about customer service, I've never required them.
I have even partitioned the hardrive and now dual boot with Linux, it's a very versatile machine, the only complaint I could have is that the sound is a little low even on high settings, but that does it for the complaint department.
Truth be told also, this is a Clevo, and stores like Sager configure it the way you want it and sell it to you, I really like the Clevo product, and Sager had the best price at the time.
But in the end I would give the store high marks, it arrived when it was supposed to, and has been kick'in ass ever since.
I might get a new one this year.

Well, it's been 2 years and now with Direct X10 here, I decided to get another notebook to take advantage of all the new features. I did alot of shopping around but came back to Sager, I think they are the best resellers of Clevo's around. I ordered an NP5791 fullt decked out, no holds barred, 4 gigs of ram, fastest processor..get it all...it may be another 2 years.
Oh, and by the way, in 2 years no problems, and this computer has been around the world with me.
ctjim November,26th 2007"

"The product Sager is shipping is not the quality level I'm used to. As soon as we received them, we saw a motherboard had a minor but irritating issue and a battery was dead on arrival. Within 18 months the screen hinges broke and the screen fell off. Sager tech support is hard to work with. Sager does not pay for shipping the laptop back to them even if it's their hardware problem. If your Sager laptop breaks, expect to have it gone at least a week while they work on it. My two years of experience with Sager has shown that business users need more than what Sager appears to be offering. If you're a busines user and need it running right from the get-go, look else where for your laptop. All that said, the two laptops I purchased were very fast and ran non-stop night and day for two years with no other problems.

More at:
http://www.notebookforums.com/showthread.php?t=153044"