"I am very pleased with the quality of the rugs and the way the rugs look. The price I paid was very fair. I would buy from Ruglots.com again. I gave Ruglots 5 stars but it comes up on the review as 3 stars. I have tried to edit the review a couple of times but it still comes up 3 stars. I can't fix it."

"The rug is beautiful but the picture showed a slightly different color, however, service was great!"

"Rug arrived on time, neatly packaged to ensure perfect condition, and the delivery man was very polite and helpful in carrying the rug in for us!!"

"Great rug...perfect for my lanai; delivered on time and as promised."

"very quick response with a reasonable explanation for the delay in delivery of my rug"

"Rug arrived in timely manner and was well packaged. (Corners not bent and lied flat when rug was unrolled.) Nice rug, good quality-color and thickness. Very happy with purchase."

"Thank you so much. This is exactly the color that I wanted. The order was delivered quickly and I would order again. "

"Awesome product and quality! Well pleased"

"Great service and really good experience."

"The Ruglots team was very helpful and courteous...
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"They have a great selection of rugs to chose from at good prices! When I called about my shipment (snow storm delayed it) they checked it out right away and gave me information quickly. I would buy from them again."

"I had to wait over 2 weeks for my order to process so I got the carpet after 3 weeks from the time I ordered it. The carpet is very nice though and I got much better price than anywhere else"

"I ordered a rug and a week later, when I didn't receive word about it having been shipped yet, I emailed the company about it. I got a strange email back that basically said I'd hear from someone in the next 24 hours. It was a ridiculous, canned response I think.
So I followed that up with a call. A very nice customer service rep figured out that because I live in Alaska, my order was being held up pending permission to charge me $55 to ship. Said an email was sent the day after placing the order asking me about that. I did not receive that email, but I did receive 2 others from Ruglots so I know they weren't going to a SPAM folder.
I would have liked to know about the shipping charge when placing the order online. It definitely would have impacted how/if I would complete the order.
Thank you,
Carol C
"

"2 reasons for the rating of Very dissatisfied:

1. I did not receive a confirmation that my order was made with a tracking number so that I can track my order. I had to e-mail twice to find out the status of my order. Unacceptable.

2. The picture on the website is not at all the same as what I received.

"

"Everything about the rug was exactly as I hoped except for the color :(-- way off from the picture. Very olive green. Otherwise, it is a beautiful rug for a great price. No issues with prompt delivery."