"Re: J. Morgan,

I dealt with this gentleman today and must say he went above and beyond on my opinion helping my find a rug. I just cant say enough about that. Having worked with the public myself I know how quick people call to complain but dont take the time to acknowledge good professionalism . Pleas extends my sincere thanks to Morgan for job well done, because of Morgan Rugstudio now has a new costomer.

Carter F. White

"

"it was very nice for me and easy one. thanks
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"I wanted to reorder a rug but could no longer find the size on Rug Studio’s website. I sent a request to customer service on Sunday afternoon asking about inventory of that size, received a response within hours and the next morning another communication with a link to the rug I was trying to find at the same great price! Thank you Karla for providing outstanding customer service. "

"Had a home move coming up and the rug pads we ordered were delayed by the manufacturer (not RugStudio). RugStudio contacted us immediately when the delay was known. That's when we explained that our dates and shipment delays could cause a potential problem if delivery was later or sooner than expected due to our upcoming move. At that point RugStudio put our situation on alert, thereby doing everything possible to watch for the manufacturer's inventory updates and to assure the delivery schedule coincided with our move. We found this as "super customer service", something unusual and unique that not too many others would not have gone this extra step on our behalves. Thanks!"

"Do not purchase anything from this company. First I received the wrong rug. Trying to coordinate what went wrong and receive the new one was terrible - should not have been my problem to deal with and the company should have handled it. Then when I did receive the correct item, it looked completely different than it did online and I decided to return it, which was even worse than the first debacle. Be aware: THEY DO NOT PAY FOR RETURN SHIPPING. You are required to use a freight shipping company. They sent me links to four options and told me to get quotes from all of them. The cheapest one I could find cost me $350 to return the rug. I also had to purchase packing materials for this rug, which was 10x14 and cost almost $50. “No hassle refunds,” as advertised on their site, is complete and utter BS. 0 stars across the board."

"I purchased a Safavieh rug from rugstudio.com after seeing that it is a legit business with showrooms in TX. They did a good job in sending notifications about order processing and delivery. However, the rug came in a different color than I ordered. When I contacted customer service with pictures of the rug ad its tag, they tried to convince me that it is the correct color, but the color labeling of the rug was wrong. Because (quoting directly form their email) "It is not uncommon for the person working in the factory in China (where this rug is made), to write a wrong color label" :))
The interesting part is I already have the same rug in a larger size and the two rugs were not matching at all. I was planning to use the rugs in the same room, but it is not even possible at all.
Moreover, in the whole process of my communication with the CS noone acknowledged the hassle I am going through and apologized for the confusion. Looks like this business is thinking they are doing us a great favor by selling their amazing rugs.
Overall, very poor customer support. Plus, I already saw similar rugs in different websites cheaper than how much they are selling. My only motivation to buy from rugstudio was because they had the color I was looking for. Very disappointed in my purchase and strongly recommend staying away from them."

"Deceptive return policy and they couldn't even deliver the rug to my house. Had to have it delivered to my friends work bc the huge truck they used wasn't allowed in our addition. The rug color is not even close to the color on the web page"

"I ordered four rug samples from Rug Studio’s website. Before ordering, I noted a storefront that was a quick 5-minute walk from my office. The samples were sold as "returnable samples swatches" for a total of $59 each. I've received some, but not all of the samples within the week. Two of the samples are on backorder for over one month from the order date, but my credit card was charged for all four samples within a week of acceptance of my order. I emailed customer service to obtain return shipping information for the two samples in my possession. It so happens that returnable means I must pay return shipping out of pocket. If I elect to return the samples to the physical storefront instead of mailing them to the Dallas distribution center, I was told they would not be able to process my refund in full. Their website didn’t specify any of this information; had this been communicated upfront, I would have chosen to take my business elsewhere. Needless to say, I’m extremely disappointed with this deception and will not be patronizing this business or it’s physical storefront ever again. "

"K as very helpful in a timely matter.
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"The customer service chat was immediate and responded well to my questions. I would be a repeat customer."

"In the process of ordering large rugs for my home I have found Rug Studio to be the best! The quality and selection of rugs was better than the other major on line sites that I found. What was most helpful though was the real time chat support from Karla, one of their customer service representatives. It really helps take the guess work and uncertainty out of the equation when you have the instant support. I am a nervous shopper when ordering online so the great return policy was super important to me.

Dana J.
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"Everything you need at great prices...the Amazon of rugs"

"I was having some difficulty with finding returnable samples to order for some of the rugs I was interested in. The online chat option with Karla in customer service was just the thing. She immediately directed me the samples I needed and even provided me with a coupon. It was excellent and efficient service. I look forward to ordering my rug online from RugStudio after I see the samples in my room. "

"Quick response to my question about rug samples."

"I purchased two types of American Dakota rugs, both made to order and non refundable. I took a leap of faith on the smaller rug before ordering the larger more expensive one. I held my breath when it came hoping I didn't make a mistake.
I rolled it out and loved it . I order another 8x11 of similar design and again held my breath. loved that one even more.
I have a lodge style townhouse and these rugs go beautifully with everything .
I am ordering a third , 8x11 same American Dakota this time with brighter color . This should complete the lodge them.
All the customer service I received purchasing the first two was exemplary.
I wouldn't hesitate ordering from this company again."