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5/5

2007-01-19

"I do computer & network service as a part-time business, and have been buying Windows and Office from Royal Discount for almost a year now. Their prices are very competitive, their web site works well, orders are processed accurately, and their customer service people have been courteous and helpful when I needed assistance. So whenever I need software, Royal Discount is my first choice.


Thanks, Royal Discount! :-)


David Christensen
Tracy, California
"

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Verified
5/5

2007-01-11

"I have ordered from them about 3 times. Very fast,professional and trustworthy. It's refreshing to say that about anyone on the net. I guess the real test will come when i run into a problem and need to talk with their Customer Service but no problems so far. I run a pc company and am looking for good prices and speedy delivery, not only is the delivery quick but very reasonable price. I will keep doing business with royaldiscount. "

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Verified
5/5

2006-09-23

"Well, they did good. Originally sent out a more valuable Windows XP Pro with SP2 by mistake when I had ordered the Windows XP Pro with SP1, but when I insisted on getting what I paid for and no more they sent out the Windows XP Pro with SP1.. No taxes, no shipping $201.95..

I highly recommend this company.
"

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Verified
4/5

2006-08-05

"Ordered on Monday and received a confirmation almost immediately. I was notified on Wednesday that it was out of stock and might ship on Friday. The following Monday I called to find out that it had indeed shipped on Friday. I received it on Wednesday.

The price was right, it was packaged securely and was exactly what I expected to receive. The only complaint being the notification process. The only way to check the order is via email or phone, I used both and received timely responses except over the weekend. It's not a big deal, but it makes me nervous, especially since this was my first order from them.

I would order from them again, but would call to verify the stock level before doing so.
"

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Verified
5/5

2006-06-02

"I have ordered twice from Royal Discount and have been quite pleased both times.

On the first occasion, Royal Discount accidentally shipped me the wrong item. After I contacted customer service by e-mail, though, the company immediately sent out a replacement product and a paid return sticker so I could ship the other item back with minimal fuss.

With this second order, the process went smoothly. The company didn't send an e-mail confirmation of my order as it did with my first order, but I did receive a shipping notification, which came within a day or two after placing my order. From the time ordered, I had the package in less than a week, even with the Memorial Day holiday.

Royal Discount has great prices and responsive service. I will undoubtedly turn to this company again for my software needs.
"

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Verified
4/5

2006-05-04

"Item description said "Microsoft SQL Server 2005 with 5 Client Access Licenses with Visual Studio 2005 Pro Edition". We called and found out it's basically a demo bundle, although both are fully functionl, with keys and media, (no COA). When we received the package, we find that it has only a single CAL and Visual Studio is the Standard version. Talk about false advirtising! Although, Royal Discount is attempting to make good by providing the 5 CALs, they won't provide the Pro version of Visual Studio, writing it off to an incorrect description entry, (the title does say "Standard"). We made the purchase for SQL Server so not getting the Pro version of Visual Studio is not that big of a deal. Vendors really should pay more attention to their product listings. It's hard enough to figure out MS licensing without vendors mistakes. Overall the buying experience was good, it was just a bit troublesome."

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Verified
5/5

2006-04-15

"Order process was easy, price was excellent for Norton Internet Security. Ordered on Sunday night, received via UPS on Thursday exactly as advertised. New OEM software in original packaging with certificate of authenticity. I will buy from them again. "

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Verified
5/5

2006-03-20

"Ordered WinNT OEM. Order process was smooth, Recieved tracking number via Email, Recieved order promptly. Package was undamaged containing a plastic wrapped bundle of 4 hologram disks, 2 floppies, WinNT manual with hologram certificate of authenticity on it. Neatly bundled and totally brand new condition. This was my first order with them."

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Verified
5/5

2006-03-18

"Ordered Frontpage 2003 from Royal after reading the bad review after bad review about other software vendors on resellerratings.com ---- This merchant had a 100% satisfied rating on that day. Wonderful experience. Software was new in box with full license as promised and delivered three days after ordering. Will shop there again!"

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Verified
5/5

2006-03-04

"Everything was exactly as the other reviewers stated. They were very professional, fast and they quickly answered a post purchase question I had.

I will definitely buy from them again.
"

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Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
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Being knowledgeable
Resolving problems
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Verified
5/5

2006-01-11

"This is my 4th purchase from Royal Discount, and all have been great experiences. Prices are good, shipping is free and orders have been filled quickly. On one order, they ran out of the software version I ordered, but sent me an e-mail to that effect and voluntarily upgraded me to the newer version at no additional cost! Now THAT's service. I have, and will continue, to recommend Royal Discount for software purchases. They're outstanding."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
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Overall customer service
Customer service resolving problems
Customer service being easy to reach
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Customer service being knowledgeable
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Customer service making decisions on their own
Customer service being trustworthy
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-09-29

"Ordered my product on a monday it arrived 2 days later in the exact condition it was described, e-mails also kept me up to date with ups tracking number and info. This site comes highly recommended I will be purchasing from them again."

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Verified
5/5

2005-09-27

"Royal Discount did what online vendors are supposed to do. Their prices were the lowest, they had the items in stock, and my order was delivered even quicker than promised. I would not hesitate to recommend Royal Discount to friends and family. With all the resellers out there selling unusable or marginal software it is important to single out the good companies. I would put them on par with Newegg or Frozen CPU, and that's a pretty high standard. "

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Verified
5/5

2005-09-23

"I recieved everythign on time and as ordered,
I am very satisfied with Royal Discount for software purchases for my small business.
"

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