"I bought a blouse. when it finally arrived, from chine, it did not look or fit like I was led to believe from their website representation. I tried to follow directions for returning item, but website suddenly became too busy to serve me. I tried several times but was still unable to acquire contact. If this is the way that they do business, they no longer have mine, and I will also advise anyone I hear of wanting to try it."
"Had no clue these were coming g from China. There address says New Jersey. They would not refund my 109.00 telling me that my stuff was damaged ! Bull! Shut them down! I will be sure to let Facebook know they are phoney"
"I will never ordered from Rotita again. I have a formal Wedding to go to in a couple of weeks, and this dress is in no condition to wear. I will be sending it back for a full refund."
"I have ordered two tops and have been very satisfied with both. I had to order a size bigger on the second one I ordered, but was extremely happy with the quality (only speaking for myself)! The only thing I don't like is the time it takes to arrive. It took about 3-4 weeks! Wish they would get the product out earlier
I want to order more from them but hate the wait?!!
"
"Seriously, I could find a better top at a dollar store. I have paid nearly $30 for something that is such a horrible quality. The pictures do not represent the product whatsoever, everything is a gimmick, the fabric is of the worst quality I've ever had. They sell pictures not products. They should be sued for tricking people like that. I'm returning that thing right away. They have no shame. It makes me sick. "
"I ordered over $200 worth of clothes from this company. They make it impossible to get a hold of them, take way too long to deliver with no tracking, the sizes are way off, and returns are impossible. They will have you return the clothing without refund. The will do everything to take your money for their cheap clothing where the zippers don’t even zip. Worst clothing I’ve EVER bought online. Make note it’s from China and they don’t care about their customers or the quality. DO NOT BUY FROM THIS COMPANY ROTITA!!!!"
"I ordered 3 dresses & had to return them due to size issues. I returned the very next day I received them. I was told by the post office, that they will receive the parcel in 10 days. I was chasing them to see if they have received the parcel for nearly 6 weeks & After that they sent me message stating they can’t refund me full & can't send the another size as the item was stained. I don’t believe this, as I sent the items the very next day & Rotita has not been open and honest and didn’t even bother informing me that they have received the parcel until I asked them!!!
To my surprise another message came through stating only 1/4 amount was refunded and that too was on the rotita account & not in my bank account. Why refund on your store account??? Are you that confident that even after your unprofessional approach, people would buy stuff again?
However, on checking my Rotita account, there is no balance in my Rotita account. It seems they are there to extort the money from people.
I would like to know how to take this matter further as ultimately it is my hard earned money and I deserve the full refund.
Beware & don’t order anything from this company. Horrible experience and ZERO customer service.
"
"Ok... I should have learned my lesson from a previous purchase from a company with bad reviews but I really loved the items on the website. I paid additional money for a quicker shipment and arrival as they are swimming suits and it is summer in the USA. Three day arrival as advertised is a total and complete falsity. I have sent three emails with a response from two so far that just make up excuses. I can't rate the items I purchased because they have yet to be seen, but the customer service and lies about how quickly they arrive, are fraudulent advertising. Dont even open the sight because they do have cute items, and the temptation will have you waiting forever like me."
"Cheaply made, ill-fitting clothes. Their customer service is terrible. They make you pay to return their defective clothing!"
"Terrible Company! Items are cheap quality and return process is impossible. Even "instant chat" is slow!!"
"Rotita is a scam company advertising items they do not have and cannot ship. Their 'customer service' is horrible and they will lie to you. PayPal was able to get a refund for me but the entire process was a huge headache. You will regret dealing Rotita. "
"I don’t was in utter disbelief when I received my order. I couldn’t believe it lol! This never happened to me before. I found them through Pinterest. I will definitely go out of my way to make sure that folks know that they are scammers!!"
"This company should be convicted of FRAUD & Stopped! My order took over 4 weeks to arrive- I sent it all back. The tracking # , phone # & email communications are all part of their scam game. Today I was on the phone with someone who is very talented at stealing $. After I gave him access to “ credit “ my order. W/n 2 hours we had 8 unauthorized charges on my credit card. Thankfully PayPal will be fixing this. I can’t believe I was so stupid- Please don’t make the same mistake & spread the news how illegal ROTITA is!!! Something needs to be done !!! Buy USA "
"That is the response I have received for days when trying to return my item. Like others have mentioned, the tops look cute online but they don't fit. I ordered what I thought was a cute top and it is so long, it looks cheap and foolish. I cannot get in touch with anyone to return the damn thing. They should not be allowed to do business in the U.S. Unbelievable! I know I am stuck with this rag that I paid $32 for. Why can't the BBB do something about this type of scam? DO NOT SHOP WITH THEM!!!!!"
"Not only were the shirts I ordered of poor quality, but when I went to return them I had to go through a horrible ordeal to do so. Everything about dealing with this company screams "Scam!!!" Never again will I trust a company I've never heard of before. I'm staying with tried and true companies that are known from now on. Even if they are more expensive, it is totally worth it! Do yourself a favor and don't deal with this "company.""