"I ordered a television wall unit from Rooms to Go. It was supposed to be delivered one week after I bought it. Not only did they not bring all of the pieces, the pieces that they did bring were not set up correctly and were damaged. I called customer service 6 times to try to get this resolved. One month later, still not resolved.

I will NEVER buy anything from this store again."

"I ordered a sofa and it was delivered all fine but at 7 AM in morning...that is a not a time to deliver something so early in the morning. However, I accepted and it was fine until this second incident happened. I ordered a dining set and a cocktail table and set up a delivery for Saturday with their 4 hours delivery window (it sucks). They delivered the things but a piece in cocktail table was broken, the moving marble piece of the dining table was uneven, the two chairs of dining set were scratched and broken. We scheduled for a replacement delivery again on Saturday and again 4 hours delivery window (it takes away whole day) and after waiting the dining table was the only thing that was replaced fine, as the replacement of two chairs and cocktail table that they brought were again broken. I again scheduled for replacement delivery of two chairs and cocktail table but this time it never got delivered when it was supposed and no one even informed that the truck wasn't coming. The best part is that their customer service doesn't work on weekend after 4:30 PM from Saturday. We are in the era of 24x7 customer service but their customer service isn't available and is not doing their job when it's most needed. The same has happened with a friend of mine and has to get his recliner replaced twice. He was delivered a broken and a color mismatch recliner."

"I have never experience such a bad service in my life. The worst ever!! stay away from this store.
They have great sales and marketing and really poor or non customer service.. I have never experience something like this."

"Worst customer service ever. I bought a bedroom set, we were told it would be loaded on truck on Monday and the drivers would schedule there delivery's 2 days before that, with a 4 hour window. We got a call on Monday saying we are going to be there in 5 min, and will leave in 15 min. if you are not there. People have JOBS and can't just leave in 5 min notice. When we complained, we were told there were no special instruction on the order sheet. This is a horrible way to do business."

"They have the worse customer service ever! Don't give them your business. I purchase 2 bedroom sets for Christmas. 1 for my twins and 1 for my oldest son. I purchase these items on Nov 4th. They are schedule to be delivered on Christmas eve Dec 24th. Rooms to Go called me the week before to confirm my address and the shipping address. They called my husband today... A day before Christmas Eve.. the delivery date to tell use that our Headboard is out of stock for my oldest son and that it won't be in until Jan 24th. They told me that the country that they are receiving it from didn't ship it in time. So it will be a little delayed. Needless to say I was extremely upset so I called into customer service. I spoke with Justin Rios in Tampa Florida at 1:47pm. He told me that he couldn't assist me because it was an online order and that he would have to give me the online order number. I told him that I didn't have a pen or paper at the time so I wanted him to transfer me and he said that he doesn't have the ability to transfer calls. I find it hard to believe that a big company like rooms to go can't transfer calls between depts. He tried to explain that my headboard won't be in until Feb. At that time I got real upset because they told my husband Jan. NOT FEB. So I asked to speak with a supervisor. He said that he can write it up and someone will call me back within 48 hours. I told him that was unacceptable and I want a supervisor. He said that no one was able. I offer to hold until someone became available and he said that he would have to hang up on me because he can't wait 48 hours on the phone. I took his information down and proceed to call online support. I received Jimmy L in Seffer, FL. He told me that my headboard won't be in until Feb 11th. He confirmed at the time that I placed the order the headboard was available and in stock. I told him that I needed him to fix it. He gave me two options... 1. to keep my order, everything else will be delivered tomorrow and my headboard will come on Feb 11th. or 2. to cancel my order and get a refund. I explained to him that this was a Christmas gift for my oldest son and that I cleaned out his entire room yesterday to prepare for the delivery. I don't understand why they waited until the day before the order was suppose to be delivery to tell us that it won't be complete. I asked for a credit and he told me that they can't. I then explained that I also purchase bunk bed for my twins at kids rooms to go and spent $2k on their set. So between both bedroom sets I spent almost $3k and that you are messing up my son's Christmas. I also explain that if they called us sooner we would have been able to keep his old bedroom set and wait for everything to be delivered in Feb (which is his birthday month anyways) but they waited until the last minute to notified which took away all of our options. I asked for a supervisor and received Michelle N. She told me that she was Jimmy supervisor and offered me a $40 credit. Which I think is an insult. The only other option she provided was do cancel this order and do another order but she doesn’t know if it will be in stock and that I will have to look online to do a swap. I asked to speak with someone higher than her and she said that there is no one in her call center that is above her and that I can't talk to anyone else. I asked for the President's name and she told me that I can do my independent research. This is the worse customer service experience ever. Especially with the amount of money I have spent and that this is a Christmas gift for my kids. This is horrible. I have to wait 3 1/2 months for a headboard. This is unacceptable. I feel like they waited until the last minute so I wouldn't have any options. I can't cancel it because my son won't have anywhere to sleep. It is impossible for me to find another bedroom set and have it delivered by tomorrow. I will never never do business here and I will tell everyone I know to never do business here. So unprofessional and rude. I would like someone to call me back and offer me a valid solution. My order number is 10036345I"

"STAY AWAY they have the worst customer service on the planet. Took a month to get bed. When it did arrive had the wrong hardware so could not put it together. Never did order the right hardware after I called they did over night it. Hardware arrived now after further inspection the bed is missing a part now way to get this part acct bed on backorder again having to return bed and order a different one will not be here for another week been almost 2 months since first order bed"

"I purchased a recliner and a sofa less than three years ago from Rooms To Go. I am handicapped and have limited mobility. I had expectations of this furniture lasting longer than the time I have owned it. The faux leather on the headrest and the inside seat are now peeling. I was told that the repair warranty expired after two years. Next time I will choose better quality furniture that will last longer! I cannot afford to replace furniture every two years with normal use. Who does that? I, and my family, have been consumers of this store for years. All I can say is buyer beware! Don't shop here unless you never plan to use the furniture! "

"The rating provided goes for product and services of Rooms to Go.
Leather sofa purchased for $1,200 with 3 years leather coverage ($39 X4 peaces) story.
After less then two years the sofa is pealing and flaking (forget about cushions - they lost the mass after less then a year). Warranty/ coverage purchased covers only stains if you spill liquid on the leather. SERIOUSLY. Biggest scam and theft ever. I canceled the card and thru out all of their china furniture. Cheep Cheep poor designed and built furniture. I will not even discuss the customer service. NEVER EVER AGAIN."

"I placed an order on July 1, 2011 for a Media Console that matched my previously purchased bedroom set (order number 3414132I) because the website stated that the item was available and would be delivered within 10 days of July 8, 2011

Immediately after entering my credit card information and it being processed, an email confirmation of my order stated that it would be delivered within 12 days of July 8, 2011, instead of the 10 days. This was upsetting, as it was not the terms and conditions that I agreed to, instead one that was imposed upon me after Rooms To Go processed payment from my credit card; however, I kept the order as it would still allow me to have the product within an acceptable time frame.

On Wednesday, July 6, 2011, my fiance received a telephone call from Rooms To Go stating that our order would be delivered on Friday, July 8, 2011. At this point we were ecstatic that it would be fulfilled ahead of our anticipated schedule and well within the time frame that was forced upon us. However, within 2 hours another phone call was received by my fiance from Rooms To Go that stated the order would not be delivered until Thursday, July 28, 2011 at the very earliest, but no official delivery time frame was available at this time and that they do not know why we were told a few hours prior of the previous delivery date.

After repeated phone calls to customer service and online customer service with conflicting stories as to what is going on with my order, the only solution that they offered to me was to refund my money so that I may purchase another product.

They found that my solutions to resolve the issue were completely unreasonable. Possible solutions I offered are listed below:
1) Sending me the next model up at no additional out of pocket expenditure on my part so that I may have the product delivered within their initially stated time frame.
2) Allow me to return and refund the full amount of a complete bedroom furniture set that I purchased in February so that I may select another bedroom set that would match.

After finally sending a few emails Chad D. Parker (****@****) responded with the following email:
"Dear Bill,

I understand your frustration, and again apologize. While we understand that this was caused by no fault of your own, the options that you were informed are true.

All of our items are priced and listed at the lowest cost possible. Unlike other companies, we do not build the price of incentives or other promotions into our products. Because of this, the sales prices are not able to be negotiated and are firm.

While we do not wish to lose you as a customer, we can only allow the reselection to be made for another set of equal value. You are able to upgrade if you wish to do so, but would be responsible for any price difference."

This email does not solve any problems that I may have and in fact just fueled my distaste for this company. I will never do business with them again and sincerely hope that they will be punished for their actions; especially the illegal practice of immediately changing their terms and conditions upon receipt of customer funds.

Rest assured, this will be the LAST purchase from this "Shady Company!""

"The purchase of the furniture was fine but I decided to take advantage of the no interest for so many months option even though I could have paid cash that day. Dealing with the "credit card" company has been a complete and total NIGHTMARE!!!! Please don't do this to yourself. They sent me one statement in 6 months meanwhile assessing me late fees for every month that they didn't send a statement. I called in to Customer Service every month to make statements and no one could ever tell me why I wasn't receiving statement. They refused to waive fees even though their systems were broken half the time and they weren't sending statements. I paid the sofa off but wanted to save some other buyers from this headache. They make their money up from no interest by assessing you extra fees every month.

I should also say that my credit score is in the 790's and I always pay my bills. This is not the case of a disgruntled person that doesn't want to pay and is mad about fees. I literally called THEM every month trying to pay and was treated terribly. BAD JOB, Rooms To Go you've lost yourself a customer for life and anyone I can influence as well
"

"Prices our extremely high and the service sucks, Would not recommended this place. Stay away. "

"This store is the worst!!!!!! Do not buy anything from here. We bought a three piece living room set for almost 3,000 and with in 6 months the leather was really wrinkled, they said this was normal and that there was nothing they do for us... Complete bull!!!"

"In cahoots with BrandsMartUSA. Terrible experience. From the Rooms-To-Go sales person, "Yes the TVs are here, you'll leave with it." To- "Aww, no more in stock. You'll have to get it delivered."

A gift card was issued by Rooms-To-Go, but NOT FOR THE FULL AMOUNT of qualifying tv's sold at BrandsMart. ADDITIONAL COSTS for delivery.

TV arrived with muffled sound and no picture. Response from BrandsMart, "Call the manufacture [sic] as per the terms and conditions of the manufactures [sic] warranty."

Rooms-To-Go takes the customers' money, then sends them to deal with BrandsMart to pay more money for a "deal". BrandsMart then sends a non-working TV, quote a "contract" the customer clearly couldn't have read prior to the Rooms-To-Go transaction, then disgustingly send them away and wipe their hands of it. Clearly with the large majority of bad reviews of both Rooms-To-Go and BrandsMartUSA, you'd think both would have a hard time getting customers... no wonder they have to resort to using other stores to funnel unsuspecting people through their terrible doors. Parasites. Stay away."

"BEWARE: READ YOUR CONTRACT BEFORE YOU SIGN. We bought a full living room with TV. We were told the TV would come from BEST BUY and they would contact us within 3 to 5 days. We were also told that the coctail table was on back order and would be delivered within 14 days. As we didn't hear from Best BUy, we called RTG they said it would be 14 days. We called again today and were told that Best Buy would NOT be contacted UNTIL we had received our whole order....> coctail table "

"We have recently purchased a new home,Moved in etc and wanted to give our two children new bedroom furniture.

Rooms has a large selection of kids furniture and as such we thought we would try out the store.

Initially,We placed an order for a childrens princess bed with slide for our youngest and a full bedroom set for our eldest,We paid in full and were given a delivery date.

As the delivery date was a week day,I took a days vacation to be home ready for the delivery.

Our eldest childs room was assembled by the delivery guys,We were missing a nightstand but they reassured us that they would make a note of it and get one to us.

During the unpacking of our youngests princess bed,It appeared that the bed rails were badly damaged,Again the installed made a note and would get a new bed sent out.

We spoke to our salesman that night,He admitted an error on his part and would fix the error and get us the missing nightstand.

We had a call a few days later from RTG telling us of a new delivery day / time,They would deliver a new princess bed and the missing nightstand.

Again,I take another day of vacation to be here for delivery.

On the delivery day,We yet again received another broken princess bed,The nighstand however was delivered.

We called RTG immediatley,The delivery guys were still in the house.......A RTG customer service agent asked to speak to the driver whom told me "We dont talk to those people"!

So,A third delivery date is set,I speak personally to the store manager,He tells me he will make sure that the next bed sent to us is personally checked for damage.....

On the third delivery day,I take yet another vacation day.....Guess what.....Bed is broken again!

At this,I visit the store and ask to speak to the manager,Ive been trying to justify to a four year old why she still doesnt have her new bed whilst her older sister does......

The store manager tells me that RTG is a very corporate company,As such he has no authority over his warehouse / distribution manager,He then tells me that we arent the only ones as they have had 4 of the same beds back this with the same problem!

I then ask,One more time if he can give me assurances that the next delivered bed will be undamaged,He tells me that he cant.....

This company HAS to be on borrowed time,Im a district manager for a retail company and they really are losing it!

They ship their stuff out of a warehouse in Alabama,Basically,They have drove a truck from Alabama to Plaquemine FOUR times in the past month for no reason other than to drive back!

Do a search for rooms to go complaints and its all the same stuff,Poor service,Broken items etc,etc.

Last night we asked for a refund,They tell me this takes 4 to 6 weeks!

Beware of RTG!"