"Wife messed up called this joke of company when she thought she was calling the hotel directly. After been told they had 3 rooms they booked 2 of 3 then got to the 3rd and no rooms left then won't give you a refund!! Come to find out after everything said and done this company is not setup with 1000's of hotels like they say. This company uses the same websites like you can bookaroom.com, expedia.com and all the others to book your rooms. So save your trip a headache and run far far away!"
"Book a 3 day and cancelled by mistake.... tried to reinstate my rooms because they charged my card $1600.00 and said it was non refundable... so I said I don’t want my money back, I want my reservations reinstated. They basically said tuff... and I’d have to pay another $1600.00 for same reservations putting me paying $3200"
"Reservation booked through this website, that we thought was Hotel site... Scam already, had to cancel for cancellation of event due to corona virus. They have led me around for 3 days, will call you back, not... Now I am on hold for what has been 1 hour and 25 minutes to speak to a supervisor about a refund....... Terrible business, I will definitely make sure to never mistakenly book with these people again.... I hope they never get another booking..... I will also post this everywhere I can, to ensure that no one I knows uses them....."
"I thought I was booking a room from the hotels reservation desk. When I called to cancel due to the corona virus, I was told I would not receive any money back. When I asked to speak to her supervisor, I could hear children in the background. I asked where she was located. She said Guatamala. I asked where the company was located. She said eastern Europe. Is this a Russian scam? I called my credit card company. They cancelled the card and will investigate for fraud. I think I'll call the commissioners office as well."
"I thought I was talking to the hotel directly. I booked the reservation and told them that we had 2 pets, when we got to the hotel 6 minutes later, they said they only have a select number of rooms for pets so they could not accommodate us. The wonderful lady at the desk said they will have to refund money. Low and behold those scammers said I could cancel my reservation; however it was dated for the day before. I made it on the 6th and my cancellation was good through the 5th. Interesting, and then they told us on the phone that they would give back in 2 increments the cost of the hotel and the 7.99 service fee, we only received the service fee back. So we took it up with the credit card company and they are going to go after them, and said they have received many, many complaints about them. "
"Called and paid for a room. Showed up to hotel and no reservation was found even with a confirmation number. Hey will not refund me my money back. I have spoke to numerous people and get no where! Worst experience ever!!!!!!!"
"Let me start by saying I didn’t realize I was contacting a separate booking agency. I clicked on the number on the web for the hotel. Within 5 minutes of checking in we went back to the desk and said we can’t stay here. The room smelled horribly of smoke and a musty odor, not to mention several men loitering outside the room drinking. We cannot get a refund from your company, and Lisa at corporate office was unwilling to do anything to help us. "
"I called reservationsdesk.com to reserve 2 hotel rooms for our out of town workers. I stated that we wanted the exact hotel we stayed in last time to the woman with a thick accent that I could barely understand and I mentioned that throughout the recorded conversation.. She pulled up existing information from before and said she found our information no problem. So anyways she booked a room in an entire different country in Toledo Canada instead of Toledo Ohio... I called back w in 5 minutes of the mix up right after reviewing the email receipt. I love all ethnicities of people, but that doesn’t mean there isn’t a language barrier. I am a professional. I not only own my own business but I am also an RN.. why I am saying this is because I have encountered language barriers especially when I used to work in an ER. I told her the same hotel in Toledo Ohio and she said Toledo back to me and that is all I heard and thought we were on the same page.. I would have never booked 2 rooms for one night in an entire different country. They are saying there is a no refund policy.. it’s there mix up and it’s there miscommunication, I definitely told them I wanted the same hotel as before and have never even traveled outside the United States sooo... "
"I went to what I thought was the website for the hotel in Miami, FL. However, when I clicked on the book it icon I was taken to another site. I did not realize this was not the hotel’s private reservation site and attempted to book a room. I received an error message and after reviewing the information, tried to book the room again. It still did not work and as a situation arose that required my attention, I closed out the screen and was planning to call the hotel and make the reservation. I then received 2 emails stating I had 2 reservations under 2 different confirmation numbers later on that day. I had to leave the office so decided I would get in touch with them in the morning and cancel one of the reservations. I called them numerous times trying to resolve this. Talked with the hotel who had not been paid for either reservation and advised me to contest at least the 1 room, which I did. And when we arrived at the hotel, the reservation had still not been paid so we had to pay again. We are now fighting with our credit card company about the SCAM double booking from www.reservationdesk.com and the terrible service they offer. We paid 3 times for 1 room because of their scam!!! STAY AWAY FROM THIS COMPANY!!!!!!!"
"I used this service and was misinformed on the condition of the property. My wife and I left the property after we found bugs (likely bed bugs) and checked out. Requested a refund and was told no! I gave 1 Star because I had to to leave a review. VERY DISAPPOINTED!"
"they are a lowest of the low. do not user their services. I was trying to book at a Hyatt and by my own screw up I ended up on their website. Could barely understand first girl. I was trying to book a free night I had coming and pay for 2nd night. Well, she proceeded to book the pay night and reluctantly then told me she could not book my free night and would pass me on to some who would take care of me. Also, I must mention that I paid so I could cancel. Well , the 2nd person pleaded ignorant of what I was trying to do and said he would transfer me to someone else who help. Next , I got the dreaded dial tone. Called back and the next service rep (hesitate to call them that) was completely unintelligible and I asked to speak to her supervisor. Took much time to convince her to transfer me. Supervisor came on and admitted that they were not able to handle Hyatt free night request. Why didn't the first rep tell me that. I told him I wanted to cancel and he said you cannot cancel. I informed him that I had paid for the right to cancel and he said "oh yea". They had the nerve to charge $13 booking fee which my credit card discarded."
"This website is total fraud. They overbooked the hotel and charged me 2000 dollars for the stay I never took. I had to repeatedly call customer care and every time they told new reason why they didn’t issue refund yet. Customer service is ****. I had to roam in roads because hotel was not available and didn’t bother to notify me. Forget about getting any compensation regarding inconvenience caused.
I am reporting credit card company regarding this fraud."
"Reservationdesk.com booked me a room with only one bed when I specifically asked for a room with two beds multiple times. I called to ask why they booked me at a hotel tat only had rooms with one bed in every room. The person on the phone said she would send the complaint to their investigation team and they would review the recording of my reservation and get back to me in 24 to 48 hours. About a week later I got an email telling me it was my mistake. I am 100% sure my recording has me saying "as long as there are two beds in the room I'm happy" so I called asked to listen to the recording. I was told that wasn't possible. When I asked to speak with someone in their investigations department I was told that wasn't possible either. The email said "Please let me know if there is something that I am not understanding or if there is anything else we can do to assist you." I mentioned this statement to the person I was talking to, and she told me to respond to the email. I did respond, and haven't received a reply yet. I don't really expect to, and will chalk this one as a learning experience and take the loss. I will never use this or any other third party booking company again."
"This is a business that uses deceptive practices to overcharge customers. Don't fall for. I am embarrassed I did."
"My experience is much like many of the others who were scammed. Looks like I'm the biggest loser thus far. $760.65. I wanted to change the reservation from a king to a double. I spent over an hour on the phone having to listen to music that had me wanting to rip my ears from my head only to be told (finally) that I would have to make and pay for a new reservation and they would connect me with "customer service" to discuss a refund. Luckily for me, I finally came to my senses and refused their offer to go further in a hole. I wasn't willing to wait another hour for nothing to be done.
This site must be shutdown. Please, please, please save yourself the aggravation. They are liars and thieves. "