"Just received my order and once again the UR55 Solo cups I ordered came as PC550 cups and they do not fit the lids I purchased. NOT HAPPY as I need these ASAP"
"What fast service! I received my order the next day...totally awesome!"
"As part of my local Relay for Life we are having a Tea so our Survivors can honor their Caregivers. I was looking for Clear Plastic Tea/Coffee Cups so we could have the look of an intimate tea party for about 100 people. The item I purchased was exactly as described/pictured and my commitee chairman was thrilled. I expect I will be ordering from Reliable Paper for future events."
"First time buying from you, I'm, very happy .
Fast shipping and great service. Will be using you again.
Thank you."
"pleasantly surprised with customerservice at Reliable Paper.
They responded timely with the questions I had on my order as it was short shipped and forwarded tracking information as soon as it was available for the balance of the shipment."
"The website was easy to use and the shipment came in a very timely manner. I had a very good experience with Reliable Paper. Thanks!"
"It was good. Good price. Customer service was okay; instant chat wasn't operating despite business hours, but answered phone and called me back later presumably to answer my question although they didn't leave the information in the message and were unable to answer my question when I did finally contact them live. Good product, fast shipping.
Is this a joke? Invoice # is required? Why didn't you send it to me in the email?"
"After not having any success in finding a particular recycable coffee cup I finally found it with your company. This is a good item to have in stock. Thank you -I will definately purchase from here again."
"Easy ordering, fast shipping, adequate packing, reasonable prices. What more could a customer want? We will order again!"
"Good Prices and lower shipping than our previous distributor. Will order from you again next time."
“Thank you!”
"Order was processed and shipped very quickly. The only problem in receiving the order was due to inability of the local ground shipper to find the Legion facility. The driver told their dispatcher that we must have moved. Guess he couldn't see the big military tank in front of the Legion Post building and the 4 ft high numbers on the front of the building."
"My transaction with Reliable Paper was very satisfactory. The meerchandise was shipped promptly and was exactly what I had ordered. Very nice company to do business with and would recommend it very highly."
"Very nice transaction. Searched the web for pricing on the product that I was looking for and Reliable Paper beat everyone hands down even with the S&H charges. I purchase for a large printing company, and have now added them to my vendor list. I will be using them from here on out. Thanks for the great service and product."
“Thank you Sir!”
"Quick and easy! Reliable Paper had what I wanted at a great price, order entry was fast and friendly (my first time order.. so I wanted to talk to someone over the phone) Reliable shipped my completed order the next day and I was a happy camper!
-Gary"
“Thanks Gary!
Brick”
"Website is easy to use, and they have the best prices anywhere. Shipping was a bit slow--nine days, but that included 2 weekends. Would recommend them to anyone."
A rep from Reliable Paper, Reliable Paper, has responded:
“We would like to post a public apology to our customer. We really do strive to ship every order correctly. We are not perfect and we did make a mistake by sending the wrong item to this customer. No excuses. While we don't wish for negative feedback, the fact that it is feedback helps us a great deal. We now know why it happened and have addressed the underlying reason so that it will not happen again. We take pride in the fact that this is not a common problem at Reliable Paper and recognize that to the customer that there is nothing better than "doing it right the first time." Nonetheless, we hope the customer felt well-served under the circumstances as we resolved this issue next day and the customer received the correct product paid for by Us. Thanks for the feedback and your continued support.
Brick Faucette
President”