"I LOVE Redimat!! I should have switched YEARS ago! Redimat is better in every way. The cuts are very crisp and straight, the backer boards are exactly the right size, the customer service is perfect, and the website is easy to use. AND, I don't have to wait for the mats to be shipped from Timbuktu. They get here in a few days!"
"I've dealt with Redimat for many years and they have always delivered a quality product at a fair price."
"I always order custom sizes. The work is done quickly. Quality is excellent. Only complaint is shipping cost, which seems rather high."
"took a bit longer than i expected but overall everything was great. "
"It went smoothly this time but last night I spent an hour carefully entering my order only to find at the last step that you were doing system maintenance and to check back later. It would have been nice if there had been a notice when i logged on."
"Had an item come to me in the wrong size and the customer service could not have been better. Immediately resent the item, and refused sending back the wrong item. What a wonderful way to run a business. TRUE customer service. Now, I'm back buying more due to my delightful experience, and quality of merchandise."
"Easy to use - 2 day delivery - perfect"
"For many years I have used the conservation white glove mats and they are perfect. People at the art fairs appreciate that I have reproductions available that are already matted & bagged. Then it becomes easy to buy a pre-made frame to drop the work into!"
"Excellent and easy at every stage of the ordering process. (and of course, perfect mats)"
"Easy site to maneuver, understand, manipulate, and get prices. Understood every aspect of my cost before I submitted my order. "
"I messed up a few times so please know that I only meant to submit one order just in case the same exact order processed multiple times. I had noticed that my last name and home address were not correct any more so I went back into the account and changed to reflect my current name and address: April Dawn 420 E. Juanita Ave. San Dimas, CA 91773 "
"Fast friendly and good service."
"That's it. I wish there were more square sizes. But I realize that would be a custom size."
"Service has been great for over 7 years"
"I recently moved and am redoing my family photo wall. I wanted all the mats, for various size photos, to match. I was able to get everything I needed at what I thought was a very reasonable price. I had to call to ask about a couple of non-standard frames and the person who answered was very knowledgeable and able to walk me through ordering what I needed."
"Everything arrived intact and perfect"
A rep from Redimat.com, redimat, has responded:
“Hi,
We are sorry about the delay you experienced. We were not aware of the glitch we were having last night but cleared up the issue this morning.
Sincerely,
Ed Estes”