"I LOVE Redimat!! I should have switched YEARS ago! Redimat is better in every way. The cuts are very crisp and straight, the backer boards are exactly the right size, the customer service is perfect, and the website is easy to use. AND, I don't have to wait for the mats to be shipped from Timbuktu. They get here in a few days!"
"Not clear how to order on the site. Needed 2 phone calls to complete."
"Good variety of mat and framing supplies and luckily I pick up and am greeted with a smile. PLUS, one time my order was short a mat (bought the redipacks) and they supplied it, no questions asked. There are many choices these days, and good customer service is important to me. If they could provide an actual layout with custom sizing, just to be sure it looks right, before cutting - that would be awesome. Fingers crossed the custom mat is correct. Concerned about the offset..."
"I have expanded my Photography Business and finding and reconnecting to Redimat sets me up as a pro, and everyone wants to present as a pro."
"Thanks for checking my order and making sure it was correct and sent."
"I like being able to review old orders and re-order from there. "
"Excellent web interface . "
"I had to call with questions on how to order and the representative was extremely knowledgeable and helpful. "
"Ordering from Redimat do not make me feel like a worn welcome Mat..."
"Had great experience with customer service to explain how double matting worked. "
"Enjoy your products, at reasonable prices"
"Professional framing for watercolors tend to run about the same as the watercolor it self. With Redimat I can receive the quality of a professionally framed picture at a little more than half the cost. Museum Mat and frames are good quality and sturdy. Packing is substantial and I have had no imperfections with the mat, plexiglass or frames."
"Easy ordering from very easy website. "
"LIke the sizes you offer."
"I'm a photographer and sell photos that have been matted, so I buy a lot of these mats and backings. I love that they don't warp over time because the idea is that I buy the archival ones to last! I want my customer's great-grand kids to argue over who gets their great-grandparents photos. ;-)"
"Overall I am happy with your product. However, I placed an order at the end of my sales season last year. Unfortunately I didn't check the contents until this spring. The two show kits I ordered came with the incorrect openings in the mats, so I am unable to use them. That is why I have to place this order. I know I should have checked earlier, but some of the fault lies with you for shipping me the wrong product. If there is anything you can do to help me out, I sure would appreciate it. The invoice number for that shipment is listed below."
“Hi William,
Please give me a call when you get a moment and I can certainly help you out with this.
Sincerely,
Ed Estes”
A rep from Redimat.com, redimat, has responded:
“Thank you for your order Debra. Your mats will be perfectly cut including the offset window.
Sincerely,
Ed Estes”