"Inquired on chat about any active discount codes. Agent Kevin helped me with order and saved me 5%! "
"Was sent out that day and received it in less than 48 hrs. So far so good. Would like to see after it rains. "
"These people will lie continue to lie and try to keep your money. It’s a joke. They are rip off merchants don’t risk jt! "
"I am in the process of purchasing a new truck and I want/need a folding tonneau cover. The live chat function on the website made it fast and simple to have all my questions answered. After deciding on the speicif cover I wanted, the rep on the chat with me processed the order and sent me a digital invoice. I logged onto the secure link, filled in shipping and payment info...done...within 24 hours I received a notice that my cover was being shipped. Should have the cover in 3-5 business days. Thank you Real Truck!"
"I had an issue with shipping damage and customer service handled it quickly with multiple options. "
"Had a great experience on the phone with customer service rep. He explained every about the product I needed. I explained that I needed it delivered before I went out of town. Was assured that this would not be a problem. After I received my shipping notification, the delivery date was 2 days after I was to leave town. I called to see if this could be expidited I was told it was already in transit and there was nothing they could do. Had I known this up front, I would have not ordered. Now I have to spend the day trying to find the part stocked locally so I can have it for my trip. Just need to be upfront and not promise something out of their control."
"Great service and great product! Ordered on a Friday morning and received it Saturday afternoon. First impressions are extremely important and Real Truck did not disappoint! Will definitely be a repeat customer."
"Needed a part asap.. paid for overnight shipping but Real Truck didn’t select overnight when shipping the package. Had to purchase a costly alternative at the last minute locally.. they said they had no other options. Frustrated "
"Customer service was a huge help finding the exact product I needed based on my spec requirements. All I had to go on was a description of what I was looking to do and the make/model of my vehicle, and somehow they were able to figure it out from there. Great job!"
"The customer service department was extremely helpful! I needed a tonneau on short notice to protect my cargo on a trip. The one I initially selected would have arrived the day I was leaving so they found me a comparable one in style and price that was delivered in plenty of time. I ordered it on a Saturday, and received on Thursday!"
"I was very pleased with the knowledge and assistance from Julie B. She was able to answer all my questions and ship the item I needed right away. Thanks again Julie. "
"Wasn’t sent the email after ordering have to call to check up on my order only "
"Customer service is top notch very helpful and explained everything in a way that made me feel comfortable. "
"Product is as described.
Problem with install...because I was sent product for 2017 Honda Ridgline...ordered for 2023 Honda Ridgline...
Needed a TORX 50 driver...was not supplied this $1.00 bit...had to buy a kit for $10 that included this bit..very poor service that this very small part was not included...slowed my install by 3 days!"
"Called to place my order for a tonneau cover. Very professional, knowledgeable, patient, and courteous. Order was placed and fit my truck as advertised."