"I only received one of my items. When I called about the second item on my order I was told that they would call the vendor and check on the status of the other item. I never heard back from the representative. I called the next day only to find out the item wasn't even available. "
"I did a bone-headed move and set my 5th wheel trailer on my Retrax rails on a truck accidentally. The rep at RealTruck (Retrax) was able to get me the right set of rails and processed the transaction quickly."
"Answered all questions. Friendly "
"Hard to find what covers fit my seats. Talked to agent, seemed like a nice enough fellow. Acquired more info. Happier now. "
"Had 2 shipments of the same product damaged in shipping. Not Real Trucks fault but they were attentive and resolved the problem promptly both times. "
"Per the non-refundable statement, I called to ask which of 2 part numbers to purchase. The agent provided the wrong part number for my vehicle and customer service ghosted my request for return after initially denying it.
Customers pay the price for employee’s mistakes. Incredibly disappointed. I will do my best to never order from these guys again."
"The whole process was simple and professional. Ordering was quick and accurate and the product arrived as expected on time. Todd Henderson is an incredible asset to the company and spearheaded the entire process. Santana Hayes was super helpful and very knowledgeable. "
"They are Always willing to help. I will order from real truck again"
"The customer service was excellent. Very knowledgeable and helpful. Purchase was seamless and easy. Can't ask for more"
"Shopped extensively for a bed liner for my pick-up. Didn't want another rubber mat. Spray on liner wasn't an option. Landed, accidentally, on the Real Truck site. Saw the Bed Rug. Watched YouTube videos about it. Fit the bill perfectly. Bought it and had the restoration shop trim it to fit. Beautiful. Exactly what I was looking for.
Very happy with my purchase from Real Truck. Also bought the Ford logo "swing out" storage box. Saves room in the bed and still gives me locked storage. Real Truck had the products I needed for my $25,000 restoration. Thanks Real Truck. ⁹
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"I purchased fender flares for my 1995 Bronco. When they arrived, they weren't even close to fitting. I called customer service and requested a refund. They said someone would send me a return label, but it's been 4 days and no return label or refund. I've emailed and called 2x to no avail. There's no reason customer service couldn't send me a return label while I was on the phone the first time like normal retailers. I'm beyond frustrated and hope other customers don't experience the same frustration as I have."
"Order a part found cheaper some else they match the price and shipped it out a week later."
"Working with Real Truck has been a pleasure again. They had exactly what I wanted for very reasonable price.
Shipping was quick. And the item arrived in great shape.
I installed it in about 30 minutes and am very pleased how it looks in my Ram.
I will be purchasing more accessories from this company. "
"I called and spoke to customer service to ensure proper fit. Customer service agent advised it should fit just fine but if I had issues to call back and they would make it right. Shipping was very fast, had over sized product in just a couple of days. Fit was great and happy with the purchase and service!!"
"Liners are missing the plugs for hooks opening on driver side. It leaves entry for water to soak into carpet under liners. I sent message to Customer Service, but didn't receive any response."