"I ordered 3 different parts from race mart waiting an waiting for them to show up finally one day one part showed up so it had me curious about the other 2 parts so I looked into it I placed my order 2/18/14.first package showed up 3/7/14 not to bad but I emailed them to see what was going on they emailed me back basically check the Web site for your order cause they they don't feel like taking two min to look in to it to letme know about my order an at least say ttheir sorry for the inconvenience or anything.so I checked the Web site to see an it's three weeks later an it's saying it still hasn't been shipped so I called an Paul fink answered I spoke with him an he told me it was not in Stock or on back order witch is understandable but itneeds to be posted on their Web site out of stock cause if i would have known i would have went somewhere else with my business cause I needed in a reasonable time.but their saying it will ship 4/7/14 witch is two months before it will even be shipped out witch I is ridiculous.an Mr Paul fink told me it's outta his hands when my money is in his hands an they don't post stock on the Web site cause thing come in an go out so fast I know it's a lie cause bigger company's do it so why can't you an he asked me if I call to see if it was in Stock No Paul I didn't cause I didn't know it would take two months for you to order it from someone else to have it shipped to me witch is what most of these places do."

"Not happy with this company at all. Their return policy is misleading and the worst I have ever seen. I ordered a clutch kit from them and realized an hour later that I did not need it. I called them and left a message and sent them an email and the only response I got was a short email from Paul Fink that indicated it was too late. For several days I sent emails and left voice mails and I never actually got to speak with a human. When the clutch kit arrived, I contact them to get an RMA and received an email the next day to read their terms and was sent a web link. I encouraged them to provide an RMA and I would be willing to pay the 25% restocking fee plus shipping but they refused. In summary, terrible terms, terrible customer service."

"Ordered the right part number. They acknowledged the wrong part, shipped that wrong part and will not correct their mistake."

"Not every order goes down perfectly, but Paul went the extra mile making sure a backordered part was shipped to me. I really do appreciate it - you ever make it to Asheville, lunch is on me.

"

"I received the best service from this company. I ordered it on Tuesday and received it on Friday. It was exactly what I ordered and the price was cheap. Figured I would write a good review about them because anytime something goes wrong people want to leave a bad review, and the good experiences never get posted."

"This was the worst experience in customer service I have ever received. The website misrepresented the part I needed with the wrong picture. I ordered the part for a 1984 porsche and they sent me parts for a 996 porsche. Nothing like the picture on the website and for a completely different model. Of course the part was a special order part, so I had to check off the terms of agreements to get it, but I thought I was actually getting the correct item. When I informed the Paul at Racemart, he said he wouldn't work with me since it was a special order and refused to refund my $182 for a part that is completely useless to me. This guy has no idea of customer service as well as doing the right thing. He wouldn't even admit that his website was misrepresenting the part with the wrong picture. Why would I order something that obviously wouldn't fit my car? He didn't give a sh#t. Don't give this guy any business of yours, he doesn't deserve it.


So from Paul's response below, he says that he IS responsible for pictures on his website, yet the picture that was displayed of the item I intended to order was not what I received. A picture says a thousand words Paul, and you are misrepresenting the items you are selling, then don't have the professional courtesy to right a wrong. Judging by all of the BAD reviews you already have, maybe it's time to look yourself in the mirror and make a change...it all comes down to customer service and you obviously have NO IDEA on how that works. "

"I had a terrible experience dealing with RaceMart as I'll explain below.

I called in the morning to ask if a batch of a certain product could be to me that same day, since I needed it to meet a production deadline. I told them that I'd had problems with the shipments being delayed in the past, and the Race-Mart rep ASSURED me that the parts would ship that day. On my order, I included a note explaining when the parts should ship, and I paid nearly $30 for 2-day air shipping. There are many other available vendors for the products I buy, but I chose Race-Mart because I was assure that the parts would ship that day.

I didn't receive the parts within two days, and critical production on my end was delayed because of it. Race-Mart never called to give me a heads up that the package wouldn't be arriving when expected. It turns out that Race-Mart didn't even have those products in stock, so they were drop-shipped to me instead the next day. Again, no one contacted me to let me know of this change, despite what I was told, and despite by very explicit note on the package saying when I should receive the part.

This type of situation would already be bad customer service, but at least understandable if it happened every one in a while. How I was treated afterward (and am still being treated) is NOT understandable.

I called to ask, and the employee was brusque and unapologetic when I called to explain the situation. I calmly told him that I wanted some kind of redress fat least for the shipping costs, and said he would call me back after looking into the facts. A few hours later, I hadn't received a call, so I called back. The employee again brusquely told me that he would call me back later in the day, but never did. The facts were simple. It's documented that I placed the order on-line in the morning, and I even left notes in the order explaining how important it was to ship that day (as the employee assured me repeatedly me it would, even when I told him how critical the order was.)
Since being ignored twice that day, I have called every day for nearly a week since then, and no one will pick up. I left a message asking to be called back several days ago, and still no reply. I even asked to speak with the CEO, Paul Fink, to try and get resolution and still no reply.

This is the worst case of customer service I've encountered in years. There is little the Race-Mart provides that I can't obtain elsewhere, at equal or better prices, and so customer service is the only reason that I or anyone else would shop at Race-Mart.

No matter what the officially stated policies of a company, when a customer is given explicit verbal assurance that an item is in stock and can ship immediately, that is what the customer should be able to expect; Or if not that then at least the courtesy of a notification that the verbal assurance can't be met; or if not that, the courtesy of being treated decently in follow up phone calls."

"Wow! The laziest,most inconsiderate and RUDE customer service i have EVER dealt with.I should have known,when I called to place an order and was told "Meh,just go place it online"that I'd made a mistake.I placed the order anyway.They charged my card and i found out a week later that the shock I'd ordered were discontinued.I sent a message and was offered a replacement.I then,reluctantly,called back and was rudely told :look,youve already emailed and called.We've taken care of it.OMG such a rude jerk! I wouldn't order a roll of toilet tissue from them."

"I picked Race-Mart because it had the cheapest price for the part I was buying. I wish I could speak for the quality of their services, but I really can't, because my order was canceled almost immediately. I can say that I got a very fast response when I inquired about the cancellation, and they weren't rude or anything like that... But then again, I wasn't rude to them either. According to Race-Mart, my credit card info didn't match what the bank had on file for me, and thus they had to assume the transaction was fraudulent. Looking at other reviews, this seems to be a common occurrence. However, having made literally hundreds of trouble-free online purchases using the same card, I can safely say that the information I entered was accurate. I can only conclude that either:

A. I really DID screw something up when entering my payment info (not sure how, I've done it every single other time without error.)

B. Race-Mart has an ongoing issue with verifying credit card information. This seems likely.

C. The more distant third possibility, Race-Mart is collecting personal information and selling it. I don't like slinging unfair accusations around, but this is something that came to mind for me.

Judging by the number of complaints on here, I have no idea what to believe, however I was promptly charged back my payment in full, for which I am glad. I ended up finding my item for about $2 more on Amazon, who will happily take my money.

Honestly, I wouldn't even bother with Race-Mart in the future, and their payment requirements seemed needlessly complex at check-out (Mastercard/Visa only accepted for first-time customers? Why on earth would that be, when every other vendor will accept them to infinity? And they want me to fork over my employer's information to become a "Gold Club Member"?) I mean, maybe Race-Mart is a perfectly legitimate operation with a few flaws, but with all the other retailers out there I can't imagine why I'd suggest it. That's what I took away."

"Terrible communication and very kurt when asking questions, Item was backordered until december 3oth order placed in october had to make several calls to find out promised return calls never happened. I'm done with Race mart. I can understand product availability but the lack of communication and followup is unexcusable. The way they speak to you is also horrible."

"I placed an order with this company for accessories. Their order processing department cancelled my order because the shipping address and he billing address did not match. This is common and even allowed in their order processing as noted on their website. Rather than try to contact me to clarify any questions so that the order could be placed. They cancelled teh order. They did not have any communication on questions or cancelling. No phone call. No email. Nothing. I sat for 3 weeks waiting for this. When I called the number, the person who would only identify themselves as "high enough up in the company to make those decisions", berated me and talked down to me as if I was trying to steal. He literally said that I was trying to steal by placing this order.

When I asked to speak to a manager or owner, he simply hung up.

STAY AWAY FROM THIS COMPANY. If they treat you like this when you are trying to buy something, I can only imagine how poor they treat you if you have a question or problem with something you bought, if they every even ship it.

BAD BAD BAD COMPANY"

"They suggested a part said it would work for my application. When it wouldn't fit they ignored my requests for info on a refund and wouldent answer the phone when I call. I called from a different phone they said I needed to email them after the 4th email I guess they are ignoring them 2 .please don't waste your money. I can't even find out what these bearings are for so I can resale them . Please don't buy from them. My odd application was a 2.3 Ford 4 cylinder used in all 4 cylinder mustang and rangers for about 10 years sorry I couldn't have a more common engine. The bearings are still boxed I opened 1 box seen it was not for my application and called. They would answer if I called from a different number.once I started talking they would hang up."

"Paul Fink lied to me in an email when I complained about him shipping with a signature requirement from UPS. He said the credit card company required them to do that. I called the credit card company and they have no such requirement. I work during the hours UPS brings shipments to my house and the signature requirement is a lot of hassle. IF YOU LIE TO ME IN AN EMAIL I WILL NOT BUY FROM YOU AGAIN AND TELL EVERYONE ELSE TO STAY AWAY! This is no way to run a business.

I have waited several days for a reply from my credit card provider:


Dear Mr. Ludvigson,

Thank you for your email regarding your MasterCard ending in 8483. A credit card manager has reviewed your information provided; however, the requirement for the delivery signature is between the merchant and the delivery company and not a policy of USAA MasterCard.

If you have further questions or concerns regarding this issue, please call us at 1+800-531-USAA (8722.) Our hours of operation are Monday-Friday 7:30a.m.-8:00 p.m. and Saturday 9:00a.m-4:00p.m.

So you see Paul Fink is still blowing smoke. Chargebacks often happen because a vendor has less than admirable business practices. I suspect that Race-Mart is one of those businesses as can be seen by the many complaints. I hope I can find the parts I need elsewhere.

As is plainly seen here, I used a MasterCard, not a Visa. Why is Paul Fink so intent on muddying the waters by talking about Visa? To cover up the fact that he flippantly lies to customer.

I have not even discussed the fact that he charged $30 dollars shipping on an order of less than one pound that was a total of $78. 38% of the order was shipping! When I ship a small box like I received, UPS charges me less than $15. Oh, I forgot that the shipping price goes up when requiring signature delivery, by double? Do yourself a favor and shop elsewhere, and save your money."

"Called Paul at Race-Mart to confirm part was available. It shipped out the next day via FedEx. Great shopping experience."

"Will definitely order from again. Pick up the phone and call them they will tell you if its in stock or not, or put a note on the bottom on your order to have them call you if its out of stock. If it is they will help find something that will work or cancel the order for you. Pick up the phone its easy. Ordered on the 17th had it on the 20th."