"First off, ordering a laptop built the way you want it, is very easy with R&J. The purchase process is straightforward and my laptop arrived exactly as configured. However this review is about their after sale support. R&J recently spent several days trying to sort out a system gremlin for me on the laptop I purchase from them. Definitely went above and beyond the call of duty. Would not hesitate to recommend them to anyone."

"RJTech is truly one of the best resellers out there. They know their job, they have great & friendly customer support. After having purchased multiple laptops from them as well as other components, they gained my trust and I'll always buy my laptop barebones from them. If you can't build your own laptop, just like XoticPC, Eurocom etc. they can do it for you; but for all the tech enthusiasts wishing to do it themselves and attempt crazy projects, then don't go buy a prebuilt laptop just to swap all the components. I was the first one to put a GTX280m in a 15.4" laptop (GPU + laptop purchased from RJTech, separately obviously) and it's still running strong today after 7 months!"

"Bought a Clevo W860CU back in November and it worked great until I found out it had a faulty GPU. Contacted RJTech about it and they got it repaired in a few days. Support was excellent and friendly. I would definitely buy from them again and would recommend others to buy from them. RJTech, you have a loyal customer here and I will definitely continue business with you.

Thanks again for all you've done."

"R&J Tech is great, bought a barebones Clevo M860ETU at a great price. Had some issues with the original unit Richard Wu took care of it no problem! Had a new unit in a few days no questions asked, they even answer the phone when you call for support! Buy from this company without hesitation. By the way the computer is great too!

Thanks R&J Tech and Richard Wu!"

"I have to admit, I was surprised when I first heard about this online store. However, due to all the good reviews I read on Resllerratings.com and from several forums that I frequent, I decided to take my chances and buy from RJtech.com.

I am definitely NOT disappointed. Even though the website itself looks a bit plain, it works just fine, and once you make your order, everything is confirmed and an email is sent to you right away. It took a couple of days for my eCheck to clear from paypal, but once that was taken care of, then it's about 2-3 days for putting the laptop together, and it took about one week for me to receive my laptop as ordered. (Ordered on 09/01/2009, and received my laptop on 09/15/2009)

The customer service at RJTech.com is bar none, one of the best I've ever worked with anywhere. Any question I sent via email was answered within a day at most, and once I ordered my laptop, RJTech.com kept me informed every step of the way, and actually called me in person, with a real operator at the other end, to confirm the details of my order; to say I was impressed is understating my surprise when I received that call.

When I received the laptop, the packaging is very good, with no parts touching the side of the box, and comes with bag (ironic, the only bag I've found so far that actually fits a 18.4" laptop), and comes with all the accessories needed to install the HDDs, drivers CD, concise laptop manual, and DVD program suite CD. The laptop itself is in perfect condition, with no physical damage to the laptop whatsoever, and as far as I can tell, no dead pixels on the screen. It was simple to add the HDD, RAM, and OS myself, and then I was on my way to enjoying my computer.

Overall, I am VERY impressed with RJTech.com. If the prices weren't already extremely low (they allow you to strip the laptop down to almost barebones for price savings), any extra money I would have to spend would have been worth it, due to friendly customer service, and the quality of the product and the timeliness that it was sent with; additionally, I was lucky that my computer also had free shipping with it too.

Rating Grade: A+, at least"

"I was skeptical at first because there was not very much feedback about this site. I took the plunge and ordered my first laptop. A few days later the laptop was here and the money was taken out of my bank account. The parts arrived in great condition and I have had no problems, so far. I am very pleased with my order. I saved around $300 dollars ordering a barebones laptop from there and buying the other parts from newegg. Plus, I dont have all those pesky stickers all over my laptop. I WILL be ordering from there again in the next few years when my laptop is outdated."

"I can say this, I ordered (M570TU) online and received 2 emails, one the day I ordered to confirm the system and another a few days later advising it shipped complete w/the tracking number. My system arrived double boxed with triple corrugated side walls that exceed the UPS guidelines. I had one issue with the ITM drivers included on the driver CD. I called RJTech and was emailed a link for the updated driver. I also had this "unknown device" in device manager that I was unable to resolve, once more a 2 minute call to RJTech had it resolved. They had the best price, free shipping and many configuration options. My second Clevo will come from them just as this one did.
"

"Excellent service. Computer arrived in 2 days and works great."

"Very satisfied with purchase. Clevo M570U laptop worked perfectly out of the box, arrived within the week of ordering!"

"I purchased an Asus A-71V laptop on June 12 after some extensive reading. I was interested in a laptop that have an nvidia video board, I use Linux and like to actually get a display! I found several vendors and looked them up on resellerratings. R&J Tech had good reviews so... I went to the site and noticed the price match claim and decided to see what would happen. I priced out the components I wanted and sent them an e-mail. They matched the price so I placed the order. I received an e-mail confirming the order and a number to track the shipping (UPS). I received the computer on Friday. It was build with the components I ordered, works like a champ. Good video, fast, no glitches. All I can say is they gave me what I asked for, shipped it without delay and I love the computer. It sure is nice to buy something on the net and not have any issues!!!! I would not hesitate to purchase another laptop from this company."

"This laptop is very fast, but has a series of driver glitches that cause Win XP Pro not to shut down or boot up properly. I have called and spoken to Richard at RJTech repeatedly explaining the problem (which eventually led to a recommendation by him to reinstall the OS- which I did and it caused me to lose some files) was caused by the touch pad mouse. After reinstalling the OS and drivers, the problem remains. RJTech has been completely UNHELPFUL in resolving this issue. I can only hope that this problem doesn't destroy my data at some point. I would never buy from RJTech again due to their poor customer service and unwillingness to help resolve my machines problem."

"Ordered whitebook from rj tech on the 9th with 2 day shipping and rush, and got email order would go out next day, so i emailed rj tech and asked if they could go ahead and charge me for next day and they emailed me back almost immediatley to get that changed. The communication was quick and consistent for the whole transaction, I received it this morning, built it up and have it up and running. I am very satisfied with the company, it's the first time I have used them, and i would definately use them again and recommend them. "

"I needed a new laptop to replace my aging Micron Transport Trek. I was looking for a reasonably powerful machine that was suitable for typical business applications (word processing, spreadsheets, e-mail) and could also handle complex AutoCAD drawings efficiently. I did not want anything that weighted more than what the old laptop did (about 7 pounds). After much research, reading at vendor literature, and scanning Internet websites, I decided to get an Asus laptop instead of a name-brand laptop. I also decided to go with an Athlon 64 processor. The most important thing I had to have was reliability, followed next by vendor/warranty support.

In Nov 2004, the Asus Z80K became available. R&J Tech was one of the first (of 3) vendors to offer this particular machine. I chose to order from R&J only after reading the reviews of all 3 vendors in Reseller Ratings. I sent R&J a request for quotation in early Dec 2004, to obtain pricing on a Z80K, customized to my exact requirement. I received a callback the next day. We went over the order details, made some small changes, and finalized it. The new machine was delivered the following week, fully assembled, tested, and preloaded with Windows XP & Microsoft SBE. It worked perfect right out of the box.

I have been using the new Z80K for about 2 months. It is an excellent machine.

There was one problem which occurred. The battery charger plug did not always make electrical contact with the laptop's DC power socket, depending on the orientation of plug. So the laptop's battery would often run down even when connect to the charger. I sent in a RMA warranty request. I received a response the next day. R&J explained that this model of Asus had a plug which has to be pushed in very hard ("two levels"). R&J recommended that I contact Asus to get a replacement charger and try that. But, if that didn't work, to contact R&J again and they would take care of it. Well, after I pushed the plug in hard, that solved the problem.

Overall, I would rate the Asus Z80K as top-notch and I was completely satisfied with the purchase transaction and followup from R&J."

"After two months of research, I've decided to buy a notebook model that is not too common to find. I've used an internet forum and the Reseller Ratings site to choose a good deal that would not give me headaches, and rjtech appeared as one of the possible choices.

I ordered on September 2nd, payed by PayPal and received my Order Confirmation (by e-mail) on the next day (3rd). My order was shipped on Sep. 7 (after the weekend), and arrived on Sep. 13, because I used UPS Ground.

My computer arrived in perfect condition. All the CD drivers, the same configuration I asked. Everything worked fine, and I don't have any dead pixel/subpixel, which is more than great. Thank you, Richard. :)

Even if their page doesn't look professional (and the information is a little dispersed), I can recommend them for anyone looking for, at least, notebooks (the only experience I have with them). Maybe they have such page to not rise the costs, I don't know. At least it works and their prices are good. However, be sure when buying from them, because they charge a restocking fee. If you are sure like I was, it's not a problem at all.

These guys are great. Thumbs up. Recommend, without even thinking first."

"Good company, Fast shipping I’m in Kosovo and it was 7 days, the computer was perfect. ;-) "