"Good products and easy site to use"
"Representative Fausto was extremely diligent in finding the products I needed; calling the manufacturer directly and arranging a drop shipment to reduce delays in getting me the pumps I needed. In addition, he was quick to respond to each and every email I sent him. That's the way service aught to be!"
"I received an e-mail telling me my pump order was processing. No othet word for weeks. I finally called and had them track the order and found it was to arrive the next day. It would have been nice to have an E-mail when my order shipped. The product was great and works great. No complaints there."
"Ordered part. Was not informed at the time that it was not in stock."
“We sincerely apologize for any inconvenience caused by the delays in your order. Our team is actively addressing challenges stemming from the ongoing supply chain crisis. We understand the frustration this may cause and appreciate your patience as we work diligently to fulfill orders as quickly as possible. Thank you for your understanding and continued support.”
"I can't express enough how pleased I am with my experience at PumpProducts.com. The website is intuitive, making it easy to find exactly what I needed. The customer service team was not only responsive but went above and beyond to assist me with a question I had. My order arrived promptly, and the product exceeded my expectations in terms of quality. It's evident that PumpProducts.com values its customers and strives for excellence in every aspect of the shopping experience. I will definitely be a repeat customer and recommend this site to others. Thank you for the exceptional service!"
"Recently, I had an outstanding shopping experience with PumpProducts.com! From the user-friendly website design to the extensive product range, every aspect exceeded my expectations. The ordering process was seamless, and my purchase arrived promptly and in perfect condition. The customer service team was responsive and helpful when I had a query. I appreciate the attention to detail and commitment to customer satisfaction. PumpProducts.com has become my go-to for reliable service and quality products. Highly recommended!"
"Ordered an ice machine pump and according to the order form said usually ships in 7 to 10 days. My credit card was immediately charged. After 10 days I went to the website to check on the status of my order. Website said I had no order number in their system. I called and was informed that they placed the order to the pump manufacturer, but they didn't know when it would be received to be shipped to me. Found the same pump on Amazon for a few dollars less and I was given an expect to arrive date. Needless to say, I cancelled my order and will purchase through Amazon."
“We sincerely apologize for the inconvenience caused by the delay in your order. A recent supply chain crisis has impacted manufacturers, leading to unforeseen delays. We regret any confusion and appreciate your understanding. In light of your experience, we strive to improve our communication and service. Should you reconsider, we'd be happy to assist you with your order. Thank you for your patience.”
"I ordered this pump two weeks ago and they did not inform me that the pump was not in stock.
I had to chase them down and find out that they could not get the pump for six weeks.
No communication!"
“We sincerely apologize for any inconvenience caused by delays in your order. A recent supply chain crisis has impacted manufacturers, leading to unforeseen challenges. If you respond with your order number, I will gladly check on the status of your order. If you require immediate assistance or have any questions, please do not hesitate to give us a call at 800-429-0800 and our experts will be happy to help. We appreciate your understanding during these challenging times.”
"Tech support was exceptional and to work with and extremely knowledgeable"
"I'm a DIY guy so I called first with some questions I had. I got all my questions answered, told them I was gonna order online so I could use PayPal, he checked the inventory to make sure everything was in and gave me some recommendations on floats. Shipping was free and it arrived next day. Price was also great! "
"ordered a lot from this site. was a little clunky today"
“Hello and thank you for shopping with us. We apologize for any inconvenience you experienced. We will alert our IT team to this and check for any performance issues across our site. ”
"Under sink pump is working great!"
"A good experience. Great selection."
"I am still able to purchase what we need for the same pumps with out having to buy a complete lift station. "
"Also my product was packaged very well. Very impressed!"
"I ordered online. Ordering and checkout were easy. The pump basin shipped out the next day( I ordered on a Sunday).
It arrived when they said it would and was well packaged. The pump basin was in perfect condition when it arrived.
Great company. I would buy from them again with no hesitation!"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“First and foremost, I would like to extend my sincere apologies for any inconvenience you experienced in the processing and tracking of your recent pump order. We value your feedback and are working to improve our communication process. We're pleased the product meets your expectations. Once again, I sincerely apologize for any frustration caused, and we appreciate your business. If you have any further questions or concerns, please feel free to reach out to us directly at 800-429-0800.”