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Verified
5/5

2003-11-21

"Ordering from Priceler was a pleasure. We called their customer service phone number to ask questions about the camera we were interested in buying and their company policies. We were treated in a very courteous, helpful, and professional manner. Ordering was quick and easy, and our new camera was delivered very timely and well packaged. I would highly recommend them."

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Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
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Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-11-19

"delivery time was sooner than anticipated; price was good; sales rep george was extremely dedicated to servicing the customer, me. your web shopping service could be made easier to search items, expecially assecciaries. the quality and efficiency of your front line people make the hold-time on the telephone worthwhile. i do recommend your company to others in need of online purchases. billy j pres lakeshore bible"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Product Returns/Refunds/Exchanges

Verified
2/5

2003-11-12

"I ordered my Sony camcorder (and kit that I was talked into), on October 28th. I was told they were in stock and I should be receiving it in the next 7-10 days. After one week, I called to check on the order and was told they would send the camera out THAT DAY by the next fastest shipping method. One MORE week later, I get an Email stating that my camera kit was shipped out that day. I've been led on and I don't like it!!!! It took 14 days to ship with no mention of expedited shipping. They don't seem to know what's going on. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-11-12

"Ordered camera, showed in stock on site. Company did not have it, did not inform me they were out, two e-mails unanswered, and took two phone calls to get straight story on length of backorder."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-12

"Very satisfied, have recommended to others. Fast processing. Order verified (for fraud?). Item was received in the expected time-frame for the method of shipping that was selected. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2003-11-05

"Order a canon s400 on 10/27. Received an email to call to confirm order on 10/28. Called and the sales rep tried to sell me a extra battery, refused. Didn't hear anything so I called on 11/4 to get status of order. Was told that it is still not shipped and will be shipping in a couple of days. Just received an email saying that it has been shipped on 11/5. "

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Overall quality of the company
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Pricing of products and services
Value the company offers
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-02

"Wow, my first really good purchase on-line. I selected Priceler based on previous reviews and they were about the cheapest. I was assisted by Jeff who was cordial and extremely helpful. I was never solicted to make additional purchases and never experienced any preasure. My camera arrived the day I was promised and was well packaged with a bubble device to protect it during handling. Very clever.
Call Jeff, I am confident you will be pleased. I will purchase often from these fine folks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2003-10-26

"AVOID! I purchased a Camera from their Ebay subsidiary, Digitalrus, and never received the camera after waiting 2 months! I contacted them over 6 times, even getting an attorney to help. To No avail! I finally bought the camera from another store. Don't waste your time here.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-10-22

"I am extremely dissatisfied with the service of this company. I will make a concerted effort to never use this company again. They offered a low price on the digital camera I was buying but it took five weeks to deliver it. They did not appear to even be interested in filling my order until I started calling repeatedly to find out where the order was. Based on conversations with the customer service representative, I also feel that they were not honest in the reasons they provided for the extremely long delay in shipping. If this had been my first internet shopping experience, I would be detered from ever buying on the internet again. I know there are reputable companies selling on the internet but this is not one of them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-15

"I was very pleased with the order I placed for a digital camera. Sal called my home to make sure everything was correct and to let me know about a sale on rechargeable batteries. I received the camera within 2 business days, and I am very pleased with it. I would not hesitate to buy another product from Pricler. They are excellent in customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-10

"Had some trouble about shipping, but they corrected with a phone call, and shipped next day air for a nominal fee. Ted was extremely helpful. He should be one of your greatest assets"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-10-03

"I saw the camera I wanted (Pentax Optio 33L) on QVC, then found it at Priceler for $80 less. Their service was extremely fast. Camera arrived in perfect condition. When the sales rep called before shopping, he was not pushy but did want to make sure I knew I could call him for future orders. Thank you so much. This is the only way I could afford a digital camera.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-09-22

"This company offers good prices but cant deliver. They lie to you over and over again about when your order will ship. I have been told something different 3 times about when it will ship. This place is a scam. Im going to cancel my order and place elsewhere!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

2/5

2003-09-15

"Priceler delayed shipment until an optional packagewas purchased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-30

"Smooth Transaction. Great Price on Olympus C-750! Unable to reach by email & Phone in Afternoon only. Call when they first open and there is little delay in getting through. Didn't email password for tracking, but can request it via their website. High pressure sales for addons, but you can put up with that for the great deal you get on the main item! I would buy from them again! Item shipped same day & was delivered by UPS ground in 4 days!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability