"Don't buy from them. It was the most terrible thing I have ever done.. Shower door came damaged. Customer support was terrible. Will never buy from them again."
"Excellent service and personal attention. We ordered 2 items that were special order and they sent us an email advising us of same to see if we really wanted to continue with the order. Email arrived within 24 hours of our order and we quickly resolved the question. "
"First time customer, will indeed return. Website was user-friendly; many options for item we were looking for; best price for item found online; fast delivery; quick response to minor problem with item; friendly, calm, professional customer service. We will look to PlumberSurplus.com first when we next need a new plumbing-related item."
"You will be sorry you bought from this company if you have a problem. I wish I had checked "low star" reviews before ordering. I didn't see the need to because the overall ratings didn't look too bad - but the high ratings are from customers that had no problem with the order.
I received a kitchen faucet assembly instead of a toilet seat. Had I known how poor and unconcerned their customer "no-service" was, I would have sold the $600 faucet assembly on e-bay and bought the $11 toilet seat elsewhere. The fine print we don't read when buying gives them rights to treat you badly and financially rip you off.
Unlike reputable companies, they would not correct for their shipping error by immediately shipping me the correct product. They required me to drive the wrong product to a UPS mailing site. After almost two weeks, they finally shipped what they say is the correct product... I'll believe it when I see it. When I get it, if it's not the product I ordered, I'll give up an not waste any more time with them. Fortunately I will only be out $11, but the delays, aggravation trying to deal with them, and my time wasted in frustration, anger, and writing this review is worth a WHOLE LOT MORE."
"Ordered a product on sale, paid for it and THEY canceled my order because THEY advertised it at the wrong price. Then they tried to tell me it was no longer in stock when it was still offered at a much higher price. But the WORST was that they did not bother to tell me or return my money until I called. Very disappointed, bait and switch tactics, dishonest."
"Don't buy from them. Ridiculous restocking and return shipping fees!"
"I ordered a toilet tank that arrived cracked; PlumberSurplus.com refunded my money the day after I called and reordered a new tank for me. They were very nice and apologetic for the problem and I would definitely recommend them and order from them again "
"DON"T buy here - if you do not like the merchandise you pay to ship back + restocking fee!"
"Exact same experience as so many others. Item sent that did not fit despite measurements in description. I obtained RMA and returned it paying my own postage and only then discovered that amount of "free shipping" equal to value of item was being deducted from refund. Totally disreputable company. Sorry I didn't check here first."
"I wish I had read these reviews before ordering! It's been a month since I ordered, the merchandise arrived missing 2/3 of the pieces. I have asked them to ship the rest out, and they simply delay and obfuscate. My whole project is delayed, and it's now costing me lost income.
You can't even speak to an operator at their call center. Just leave a futile message."
"Beware of using this company. We purchased trim material for a bath renovation. We did not learn until about 45 days after the purchase that the faucet was defective. They refused to exchange because it was past their 30 day window. Customer service was of no help. Recommend using another company."
"I would never do business with this company again, if you return anything they will hit you with restocking and shipping fees. They are little more than thieves. Be sure to stay away."
"I seem to have had the same experience as many others. I ordered an item, was notified that it was on backorder, cancelled the order, bought the item elsewhere, and then was notified that the order could not be cancelled because it was already processed, but that I could return it for a 20% restocking fee (plus shipping, of course!) I note that they charge your card immediately, instead of when the order was shipped like most online retailers. I think I'll sell my item on ebay rather than risk losing the shipping, the restocking fee, and the item."
"WE HAD AN EXTREMELY BAD EXPRIENCE WITH THIS COMPANY. We purchased a $1700 sink from Plumbersurplus in November 2010. The sink arrived while we were on vacation over the Christmas holidays. When we returned from vacation we opened the box to find the sink was broken in two places, one of the legs was completely snapped in half and a huge piece of the sink basin was broken off. We called Plumbersurplus and a supervisor at the company told us it was our problem, not theirs. The sink was broken beyond repair before we ever received it, yet Plumbersurplus refused to exchange it. In other words, this is an appallingly bad company with atrocious customer service. BASED ON OUR EXPERIENCE, WE HIGHLY SUGGEST NO ONE EVER PURCHASES ANYTHING FROM PLUMBERSURPLUS."
"I was a bit hesitant to order due to all of the bad reviews. However, they had the best prices. Ordered several towels rings for the bathroom. Quick shipping. Great prices. Well packaged. Would buy again."