"They are a scam. I placed my order. Website said items were in stock. Got confirmation that my order was in processing. Credit card was charged and then a few hours later I got an email saying they were not going to process any more orders and they were going out of business. No one answers the phones, phone line is always busy. No refund has been submitted. They do not respond to any emails. "
"ordered my part on january 28, 2014. credit card charged immediately. told the order was processed. next email was we are going out of business. will they still deliver my part or credit my credit card? have not been able to access my account or contact them. "
"Not a factory authorized seller. Connection fittings that are sold with the pump were missing or removed before shipment. I was told to contact the pump manufacturer, who told me the fittings should have been included, and that they've had many problems with unrecognized sellers. I again requested the fittings from PlumberSurplus.com and was unable to receive them."
"Terrible company, and I advise avoiding them at all costs. They sent me the wrong faucet. Took forever and many emails to get a response about the return (phone calls are just forwarded into an email system). Then, I got a message that the faucet could no longer be offered at the same price (they wanted way more). In the end, it took getting a lawyer involved because of their false advertising. Even then, they did not honor the originally advertised price."
"PlumbersSurplus.com has horrible customer service. First of all the item I ordered came in a destroyed box. The item itself was not damaged, but it did not meet my needs so I opted to return it. I packed it up much better than they sent it to me, and paid $30+ to return it. (It was heavy) Much to my suprise, they charged me a 20% restocking fee. When I questioned it, I was informed that the fee is to box up and return item to their supplier....really? Apparently they dont want my business again."
"They sent me the wrong fan. The fan they sent was $150 dollars cheaper than the one I ordered. They charged me for the more expensive. When I wrote them they told me I was out of luck because it had been 30 days since I had ordered it. "
"I ordered a couple of spare toilet seals for my Kohler toilets: Kohler GP1059291 Class 5 Seal Kit.
The correct seals arrived quickly. Great service for these small parts."
"I ordered a shower head from Plumbers Surplus yesterday, today they cancelled the order. When I called customer service i was told that pricing was a misprint and they would not honor the price.
I will not continue to be a customer "
"If I could give this company negative stars I would. I redo homes and also own a small distribution business so I'm ordering things online constantly. This is the first company that has ever treated me so poorly on a purchase. I ordered this product which came damaged. I went throught the RMA process which they never got back to me on, so I called them. I also talked with an Aaron who seems to be the jerk on the other end of a lot of complaints. Because I contacted them a week outside of the return policy they would not do anything in terms of returning and replacing the damaged item. I even offered to pay return shipping or split the cost of a new one and pay shipping. All I got was Aaron reading the return policy over and over. Don't make the same mistake I did, find a different company any company."
"I only had a simple order but the site was easy to use, I had my tracking # within hours and my filters in hand within 2 days. I will definitely use PlumberSurplus.com again and will recommend them to my associates. "
"Prices are fantastic. But service is a little poor. When I got to pay with my Mastercard I had nothing but complications. I placed an order a few months ago and everything went fine. But this last time !!?! it didn't go as well.
Seeing that I am a canadian card holder and having it shipped to a facility in Upper New York, my card was charged and a few minutes later got a message saying order was cancelled for security issues. So my card was credited. After talking with costumer service, I was told to try again with a different email adress !! Went through the same thing. Got charged and credited again. Then was told to pay with Google wallet. This finally worked. But then didn't get any news about order shipped or status. For sure there is room for a little improuvment in billing and shipping. I will definetly buy again, but hope they improuve costumer service ! "
"excellent 3rd time I have purchased from them not only a great price but it came quickly with out any surprises! the only issue was My supply lines had to modified and all of the local plumbers did not have them readily available took a few hours to come up with a solution NO big deal it is a lovely peice and works very well."
"I just ordered a new toilet seat from PlumberSurplus.com and want to say how very happy I am with their service. I placed order on 04282013 and rec'd order on 0430201. That's what I call FAST and it was FREE SHIPPING! I am very very pleased with the Bemis Mayfair toilet seat. I will glady do business with PlumberSurplus again and will recommend to others. "
"Plumber Surplus did great for me. I found parts for a 35 year old Jacuzzi whirlpool bathtub and they were under half the cost that the local Jacuzzi dealer wanted. I have ordered other parts from the local dealer and they took over a month to get them in and then never called me to let me know they were in. I got the parts I ordered from Plumbers Surplus in 4 days and they worked perfectly. "
"Been waiting for 2 1/2 months for item that was supposed to have been here within 2 weeks. Customer service personnel then told me it was being shipped out 2 weeks ago..... I'm still waiting.... Probably just going to cancel the order altogether. "