ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


5/5

2003-01-08

"Purchased some awesome electrical wiring products that I'm very happy with. I also got some professional speaker enclosure components that I've had a bear of a time finding anywhere else. Delivered as promised. Shipping could have been faster but I didn't exactally pay for that! Will definitely do business again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-23

"I purchased a 5" LCD screen from this company and when I got it, it didn't work, not their fault but I gave them a ring on the phone and they didn't give me any quibble and issued me an RMA# Ship out the defective and get another one, It's bad too. Again, Parts Express has handled me EXTREMELY well like I treat my customers in my store. You guys are TRULY awesome!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-01

"Never experienced a problem with Parts Express."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-09-18

"I needed to order several lengths of optical cable and was looking around for the best deal. I was shocked at low prices they had. I was really questioning what the quality would be at that price, but decided to give it a shot. I am very happy with the product, and at an unbeatable price. I haven't looked at what all else they carry, but if you need a/v cables, I wouldn't hesitate ordering from here. AND, they even sent a free bag of microwave popcorn. Nice touch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-03

"Fantastic vendor, fast shipping and excellent prices!!! Highly recommended. I ordered a set of optical/svideo cables - these arrived as promised and were totally upto my satisfaction.
Excellent vendor - highly recommend!!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-16

"Completely impressed with this company. Items ordered in the past have included a basic home theatre system, and related accessories such as wire, cables, brackets, and so forth. Items arrived quickly and exactly as advertised. Called and had a hardware question - individual on the other end was surprisingly very knowledgeable."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-22

"Excellent company. I ordered several parts at low prices and received the package very soon after. Shipping is expensive (it starts at just over $8), especially if you're only ordering a small $.50 part, but was very good for my 8 lb. package of parts. HINT: It's best to order many things at one time to make the shipping costs worth paying for. Plus, they sent me two free catalogs! I'm very pleased with their great selection of parts, speedy shipping, and good prices!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-05-24

"Products were shipped in a timely manner and were well-packed. The shipping prices were honest. An excellent company to deal with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-05-15

"Great service. Parts arrived quickly. I'd use them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-25

"I ordered and two days later everything was at my doorstep. The packaging was very well done with everything in individual plastic bags. They even included a free screwdriver, popcorn, and a certificate for free shipping on my next order, plus a letter welcoming me to parts express. Overall I am very impressed and I look forward to ordering from parts express again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-04

"I have made several purchases here and have always received what was promised when it was promised.

The last order I placed they mistakenly shipped the same items twice. When I called them about this, they decided to go ahead and give me the duplicate items for free. They also made sure my credit card was not charged twice and when they saw that it was issued a refund that day.

This type of service is rare on the internet today.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process