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Verified
5/5

2008-09-10

"I needed a subwoofer for my HTPC and didnt want to spend a lot of money for it. I read a ton of reviews about their Dayton 12" subwoofer as a great bang for the buck. I hesitated buying from them because the subwoofer was heavy and did not want to pay for shipping. Labor day sale rolled around and their was a $50 off (credit) towards shipping. I didn't have to think twice about it.

I got the 12 inch subwoofer for $158. A steal. Shipping and confirmation came as expected. Also came with tracking number. Item came in good condition. The subwoofer seems like it was built too fast or without care. On the top left side of the subwoofer was not smooth....a little edgy. Seems like they didn't take their time to sand it evenly. Subwoofer sounded good once properly position. Not the greatest but good for the price.

Despite the minor flaws on the top edge of the subwoofer box, I would still buy from them again. Great product for the price.
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Verified
5/5

2008-08-21

"I have ordered from Parts Express several times and have never had any issues.

In fact, one time I ordered an audio volume knob and it came with a cracked knob. I could tell it probably was like this from the factory. Someone at Parts Express spent time to see if they had an extra knob in their stock rooms and sent it to me free of charge to assist me.

One nice thing is that they allow multiple shipping options. US Postal Service Priority and First-Class are options which are much cheaper for small / lightweight options.
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Verified
5/5

2008-07-31

"Parts express has a great selection of products for specific needs. If you are doing audio or video setups this is the place to shop.

I found this store while doing an audio upgrade in my personal vehicle. They had everything I needed to get it done.

Although their selection is great, their support is great, and their shipping is fast...their shipping is more expensive than most places. But I don't mind paying a bit more for good service.

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Verified
5/5

2008-05-30

"Great service. Great sale prices. You do have to watch that you get the sale price though."

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Verified
5/5

2008-01-24

"These guys have been Great. I don't know if I should make 3 posts giving them great marks or just give a thumbs up for all 3 on this one. I easily give the a 9.8 out of 10. I little easier on the prices is my only very minor gripe. After dealing with them for a while now they've proven they're my first stop. After having others shop there with the same result, they've completely won me over. The only time I'll shop anywhere else is if they don't have the part.

They ship very quickly, pack pretty well and their shipping charges are very fair. No hidden charges like a few other place. My last order is a prime example. I ordered on the 21st and my package was at my Door on the 23rd:) I've never had an order with the wrong parts and they sell very good quality parts.

When I did have questions, they were answered and once even they even saved me some money. They corrected on something I thought I needed, but didn't.
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Verified
5/5

2008-01-15

"I have ordered from Parts Express multiple times. Never had a problem. They always have what I need, and they have excellent prices. I also visited their store for the Tent Sale, got a lot of great deals there. Keep up the good work!"

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Verified
5/5

2007-11-30

"Great Seller. Items were shipped fast and descriptions were accurate. Prices are very good also. "

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Verified
5/5

2007-09-11

"Have ordered from Partsexpress quite a few times now. They've been around on the internet and in catalog form for many years and seem to have always had a good reputation.

Personally i've never had a problem with their customer service, I've had very little hassle even when defective product(s) were involved. Orders are always sent quickly and it's nice to have a low cost USPS shipping option for the lighter packages.

Highly recommended.
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Verified
5/5

2007-07-13

"High-quality product, reasonable prices. Shipping was a little high, though. UPS trashed the box, but the stuff inside was intact."

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Verified
5/5

2006-10-13

"I’ve ordered multiple times over many years with Parts Express. They do have a big selection. Things go pretty smoothly although when something is out of stock it could be out for a long time and their “expected in stock” date sometimes keeps getting pushed forward."

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Verified
5/5

2006-10-12

"Very good experience. Prompt shipping, good products. I'll shop with them again."

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Verified
5/5

2006-09-30

"Ive ordered several times from this excellent absolutely terrific online/catalog retailer. They always ship super fast. If you ever have a item or technical problem they are always great with helping you out. I can't say enough good stuff about Parts Express. Great products and great support."

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Verified
5/5

2006-07-29

"Quality Security Allen Bits & Radio Harness received in a very timely manner. Extremely well packaged. Wish I had known this merchant existed earlier. Tracking number should have provided without inquiring for it."

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Verified
5/5

2005-12-09

"Ordered on 12/6, received on 12/9 and i paid for ground shipping. This was easy and a great value!!"

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Verified
5/5

2005-12-03

"I ordered a Dayton 10" subwoofer on "Cyber Monday" and everything went much better than could be expected. A few hours after placing the order, I received a call from Parts Express regarding my order. Because my shipping and billing addresses are different, they needed to confirm shipping. They stated they would attempt to ship same day but could not promise due to heavy Thanksgiving weekend ordering. To my surprise, I received ship confirmation later in the evening.

The subwoofer arrived in 2 days in excellent condition. It made ALL the difference in my theater system. I read about it on avsforum.com and they steered me right. Parts Express rocks for service like this sub does my living room. The price for this unit was excellent combined with free shipping, I could not refuse.

I would definitely place another order with them if the need arises.
"

Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
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Being easy to reach
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Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
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Customer service being easy to reach
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Overall web site
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