"Very fast delivery of what we need it at a very cheap freight price. "
"I really wish I would’ve read the reviews here before I ordered. I ordered a gasket, $128.52. They charged my debit card that amount five times. Im out over $640.00. Do they return a call or email? Nope. I sent a chat and they say I’ll receive a email later today, I’m out over $600! If I had that kind of money I wouldn’t be repairing my old appliances to just hopefully keep them going, Guess I’m on to the bank to dispute the charges. Whatever you do, DO NOT ORDER FROM PART ADVANTAGE!!!!"
"Ordered a $12 drain hose for my washer over the Labor Day weekend (Sat), but had the machine completely fail on Sun (time for a new washer).
Sent two emails (website and internet) requesting to cancel the drain hose order, but only received a manual "it has already shipped" reply at 1pm on Tuesday, 3 minutes after receiving the automated "you order has shipped, you can return it" email. Very convenient.
They had all morning to simply cancel this small order. Non-refundable shipping (both ways) and a restocking fee would cost more then the part itself.
Think twice before order from Part Advantage. There are more honest, customer oriented businesses to choose from.
"
"Ordered 2 parts for my washer. Waited 6 days to get them, understandable with the holiday and the weather. Only one part came the other said backorder. Called them they said they have to order from the manufacturer and it would be 10 to 14 business days. I asked if that order was already placed when it was found out it was on back order to that I got a bunch of maybe and idk. No clue on when it was if it was actually ordered ,no idea on when I would get it. Couldn't explain why they wouldn't just order it direct when they found out it was on backorder. Proceeded to try use the weather as an excuse for that as well. Find another company to order the parts from you are better off. "
"Not sure why there are so many 1 star ratings but I had a good experience with them. I needed a refrigerator door gasket and they had the best prices. I was not sure the part would fit and called the customer service number and they were helpful. Shipping was fast, got my part in 2-3 days. I would use them again. "
"I ordered a refrigerator part. They cancelled the order and stated if I wanted the item I needed to pay more. "
"They charged me three time never shipped items . It is a scam . Beware"
"I ordered a part for our broken dishwasher -- their site said they would ship out by 3 p.m. that day, so I figured I would get it within a few days. I received an order confirmation receipt and an order number. It wasn't until the next afternoon that I realized I had not received a shipped notification or any tracking information, so I gave them a call to ask what was going on. The customer service rep on that call was super rude and said that there was a credit card error, which I was not notified about, so they had put my order on hold. Mind you, I received no communication about this error. All I had received up until this point was a confirmation that the order was received (which had all my credit card info included on it as well). He re-did the order over the phone with me, and told me that it would ship out. I asked if there was anything he or a manager could do to compensate me for the two days I lost in shipping. He said he couldn't let me talk to a manager because they work from home, but that he would reach out to a manager.
The next morning, I still had not received my tracking information or any further communication from the company, so I called again. The customer service rep was slightly nicer this time, but did not offer any tangible solutions. His best solution was to "refuse the package" when it gets dropped off at my doorstep, which is incredibly difficult, as shipping companies don't typically tell you what time they will arrive at your door, nor do they even ring the doorbell anymore.
All in all, I will not be ordering from this company again, and I am completely unsure if I will ever receive my part."
"The printed circuit board I order for my stove was damaged in shipping. It was not package properly. When I called I was told to send picture picture so I did. A week later I called back they said they needed more pictures. Needless to say I never got a refund and they never contacted me. I will never use them again they are a joke. "
"They are awful. Cancelled my order and tripled the prices! Blamed it on a merger that happened 4 years ago. The are shady!"
"Great online store for appliance parts. I ordered the part on a Monday and had it that Friday and to top it off shipping was free. The part was also $30 cheaper than anywhere else online."
"I ordered a freezer basket from PARTADVANTAGE.COM which, according to their website fits my chest freezer. I should have heeded all the negative reviews, because not only did the box come crumpled and the basket bent out of shape, it was clearly the wrong size and simply falls to the bottom of the freezer."
"Great customer service!! Excellent on time delivery!! I put the wrong zip code down when placing my online order, I called the parts department and they fixed it immediately. I paid for the over night shipping and received it one time and in excellent condition. "
"I purchased a control panel for a Frigidaire Pro series convection oven. in arrived very quickly and works perfectly.
Plus, it was about 20% cheaper than I could find it anywhere else including Amazon."
"Part Advantage (Reliable parts) has the best prices. I looked online at all the parts places for my Samsung refrigerator and their prices are the best but I took off 2 stars because their web site claims in stock parts ordered by 3PM central time are shipped same day. They didn't ship my part until 3 days later. Even when I called customer service they told me my part would ship out the day I called but it didn't. I wouldn't even think of wasting money ordering overnight or second day from them. So if you don't need your part right away then go ahead and order."