"Good Experience. I will return."
"I like going to Palais Royal in Alvin. It has a good selection and friendly staff. I usually wait until I get good coupons to shop."
"The store where I shopped, I thought, was too small for the amount of merchandise. Also there were only two registers checking customers out and the wait was long, however this was at Christmas time another time might have been a different experience. I felt sorry for the customers who had children with them. Also I am in my 90's with a leg problem and it is hard for me to stand for long periods at a time. The store was clean and organized but crowded."
"I like to purchase at Palais Royal, but I disliked the store located in my area, I prefer to visit other locations. I dont mind to drive a little longer if I can get a better service."
"Store was recently remodeled and it looks very nice."
"Muy buena me atendieron muy amables"
"great but you do not carry my shoe size which is 6 1/2 wide"
"Froendly, outgoing and nice store"
"It’s always good but wish you carried more of a Kathy Daniels and Alfred Dunner"
"The only sales people I saw were busy conversing with each other. No one offered to help me find anything and since the store has recently been rearranged, I could have used some guidance. I found 3 items I wanted to buy, and each one had a sign that said 40% off. I took them to a register and specifically asked the salesperson if all 3 items had rung up with the 40% discount, and she said yes. After I left the store and checked my receipt, it showed that 2 items had rung up 50% off and the third had no discount at all. I don't understand why she misled me by answering my question incorrectly. There would have been no misunderstanding if I could have seen the screen as the items were being rung up."
"I was purchasing a gift and picking up online purchase. There was quite a line at the customer service...think someone was own break (only 1 person)...2nd person finally came back."
"I did have to ask a girl can you please get me the powder and another person came in and check me out both girls were in the clinic counter but the other girl said oh yes I can check you out but even though I was dealing with another person I was lost?"
"I always feel welcome at Palais Royal no matter which location."
"My experience is always great as long as i can walk out with a purchase..smile. I have not complaints, except you need more dress shoes in the Alvin, Texas 77511 store."
"Apparently the the store is being redone in large sections all at once. The racks were too close for someone who is a size 10-12 to maneuver through. They were also packed so tightly on the ends that barely brushing against a garment made anywhere from 15-20 hanging items fall to the floor, and making the person feel obligated to continue picking them up and hanging them up again. After way too much time doing this, I paid for the 4 items I had and left.I went to two registers that were closed. An associated told me I could go to the register at the other end of the counter in one direction, or to one in the opposite direction. I went to the first one and there were two ladies there who looked up and then to the sign by the register that read 'closed' also, then back down at what they were doing. I walked down toward the other register, paid and left."
A rep from Palais Royal - Fairway Dr, rbSTAGE, has responded:
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. ”