"I LOVEEEEE palais royal it has made me so happy I've found the right clothes just for me!"
"I went because I was sent a text coupon. $10. Off a $10. Or more purchase. With no details I went in spent some time looking, trying on and got 2 blouses from the clearance and was told I couldn’t use that coupon! I was very upset!"
"Y'all always know how to treat your loyal customers! I love to receive your store coupons in the mail: it motivates me to go to your store and shop. You always have great bargains and deals going on. This store's employees were extremely nice and helpful this visit."
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"I have been shopping at palais for so many years. I am on a fixed income now. would love to win the sweepstakes"
"Two of your Associates at this store were Wonderful and Fabulous-Tamara and Starlett! I did a Return with Starlett and I purchased some Clinique with Tamara! They were both so Very Nice, Sweet, Friendly, Awesome, Incredible, Personable, Efficient, Great at their jobs, went above and beyond to make me feel appreciated, welcomed, like I was no trouble at all, they were Both very happy to help me, to wait on me, to service me, all with smiles on their faces, and happy, upbeat, positive attitudes and personalities, and I appreciated that and the both of them so very much! They Both helped make this particular shopping experience a great, happy, easy, super good one! This store is so very nice, too! Clean, easy to get around, everything in its place, in order, and that sure makes it nice for shopping also! Thank you so very much for that part of it, and for these 2 ladies that again made my whole shopping experience Wonderful and Fabulous! THANK YOU!!"
“Thank you for taking the time to let us know about your positive shopping experience! We appreciate the feedback, and will be glad to share the good news with our Associates. Be sure to let us know if there’s anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon!
”
"bad customer service long lines"
"A variety of quality products to choose from all under one roof. I get the brands I want and it pleases my family. Keep up the good work!"
"Palais Royale carries great gift items."
"Palais royal has great prices and usually as enjoy shopping the pricing is great."
"Fantastic and Mary was very helpful to everyone that I saw her communicate with."
"unable to use Palais Royal card; haven't used it in over a year."
"Love shopping and BIG savings at this store --will re-visit very sson."
"Usually experience was positive. This visit was not. Noone to help you. Two associates on duty, with one manager. Needed help with shoes, but there was noone able to help. This was the Saturday after Thanksgiving. Was told that they didn't expect a crowd, so only two associates were there to help."
"Great quality, reasonably priced, good environment and plenty to choose from."
"This store usually does not do anything to wow me...."
A rep from Palais Royal, Cypress, TX, StageAM, has responded:
“Thanks for letting us know about the issue you had with one of our offers. We appreciate customer feedback, even if we’re not meeting their expectations — it helps us a great deal in improving the shopping experience. We will share this information with the appropriate team and do our best to get it clarified and corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”