"i don't usually fill out surveys but this one was easy enough,"
"Okay, a little frustrating at checkout"
"I love the quality of clothes and the discounted prices!"
"Great experience, dressing room was a mess."
"Love comimg to this store.almost never go anywhere else."
"Great items at great prices"
"The associate was very nice helpful and courteous she ask if I had a credit card with them and I did not she suggested to get discount today to open a charge first I said no thanks yes glad I did ...got a discount and bought another item Nicole was associate very personable"
"Palais Royal always have what my family needs and with the excellent customer service we will forever shop there!"
"I can always find what I'm looking for at my local Palais Royal ... never fails. Sales associates are friendly and eager to please."
"Palais Royal is where I shop"
"I walked up to the cashier to check out and she just pointed for me to go the other register. I had to ask her does your finger pointing mean to come to the next register, she didn't even apologize, ask me how I was doing or anything. Very bad customer service."
"I love shopping at Palais Royal. They carry great brands and great prices."
"Quite satisfied. Associates are always delightful and helpful. The associate who assisted me, GLENDA, was most pleasant, offered me an opportunity to obtain a Palais Royal charge card, got me what I wanted and was most gracious."
“Thank you for taking the time to let us know about your positive shopping experience! We appreciate the feedback, and will be glad to share the good news with our Associate. Be sure to let us know if there’s anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon!
”
"Employees are always very helpful and friendly."
"I love Palais Royal. They are my go to store and they are close to the house. I can usually find something I want."
A rep from Palais Royal, Cypress, TX, rbSTAGE, has responded:
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associate to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. We sincerely hope to earn back your business.
”