"They had exactly what I was loooking for. Were suggested by the ASUS website and were exelent in ther action. I recieved by order quickly, well packeged and exactly as described. Thanks."
"Great buying experience! My questions regarding the W3V were answered by Justin over the phone, and I received the laptop earlier than expected. If you're looking for an ASUS, look no further than ProPortable."
"Unmatched customer service.
Comparable price.
Best online computer purchase experience ever!"
"They were very helpful and very fast. I ordered my Asus w3v on Monday, and it shipped Tuesday. They also have very good customer service; I was able to ask questions via email and aol instant messager, and answered my questions. I give it a two thumbs up!"
"A terrible amount of hassle processing my credit card. Never was able to speak with someone on the phone about it. They insisted on communication via email only. Rather than try and sort it out properly, I was forced to accept shipment at my home address rather than my work address. Which meant I had to take the day off work just to receive shipment. I tend purchase something online at least once a month and have it shipped to my work address -- so this was particuarly ridiculous. All in all, it was the most hassle I've ever gone through in 10 years of purchasing products online.
Email may be convenient, but they really need to up the professionalism and not be afraid to answer their phone and discuss the situation with their customers.
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I never spoke with them on the phone until posting the review above, despite their response below (which they have since edited multiple times.)
The owner of the company called me after I posted the review above, and proceeded swear at me for giving them a poor review. I tried to calm him down to no avail. This company has absolutely no comprehension of professionalism. It's astounding.
To be clear --
The "blackmail" line below is yet another GLARING example of their lack of professionalism.
The laptop has no problems what-so-ever. I had (and still have) no clue about an extended Asus warranty. I honestly don't even know what warranty I have on this laptop is right now, nor do I care. That's a complete fabrication on his part. I never mentioned any such thing and it's nothing I would ever be concerned with in the slightest.
I also certainly don't need any money, which is just a completely unplausible and absurd accusation. Again, complete fabrication on their part.
I would have been more than happy never to have heard from this company again and infact I hadn't even thought about them until I was asked to take this survey.
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Edited to remove owner's first name, per request."
"Great experience with this company- top-notch customer service (my emails were replied within 5-10 min.), regular updates on my order status, and even a personal phone call to follow-up. HIGHLY RECOMMENDED!"
"I was most impressed by all the spec details describing each component that I would add to customize my laptop, Z71V, so I knew exactly I was getting. This is extremely important to me when I purchase an item on line.
Just like others have mentioned, the on-time or before-time delivery and Justin's helpful and prompt answers to all my questions after I got the laptopf are examples of this company's superb services.
I would recommend it without any reservation."
"PROPortable has always delivered for me and I will always go back to them for ASUS products. They have fast shipping and great customer service. "
"I gave them a whirl and wasn’t disappointed: They were very helpful in answering all my many questions and taking time to both speak to me on the phone and answer e-mails promptly. The laptop I ordered (Asus w3) was shipped in the promised time frame and was exactly as described. Beyond the honest and knowledgeable assistance with my purchase, another reason I picked them was because from what found among all the Asus dealers, they seemed to have the best customer policies.
Based on my experience I would recommend them to a friend, loved one, business associate, congregational member…even someone I meet on a plane ride or hitchhiking for that matter. While I’d likely even recommend them to someone who I moderately disliked or annoyed me, I would NOT recommend them to any of my enemies….. but that would be wholly for reasons of spite! …..I digress…In closing, I would just add that these guys really seem to value their potential costumers greatly, so to yours and my benefit they deliver great service as a result.
"
"A perfect transaction. I needed this particular Asus notebook immediately. Justin and his crew took more than good care of me and my associates. We were going to be in the area and he arranged hand delivery of this notebook. "
"This is one of the best company that I have worked with!
Excellent service! Especially Justin, he is willing to answer and care about his customers! Keep it up! There is no better place to buy computer!"
"Excellent response from these guys. Before deciding to buy from PROPortable I emailed a long list of questions about the laptop I was interested in and got my first response in about 15 minutes. I then sent back some follow-up questions and again got my response in mere minutes. Oh, and the information I got was both useful and as far as I can tell (since I'm very happy with my purchase) correct and truthful.
Great Job! I would buy from PROPortable again."
"I am very happy with the service provided by Justin at Proportable."
"Add me to the list of satisfied PROPortable customers. A very straight-forward online shopping experience... thanks Justin."
"Proportable is the best. Justin obviously cares about his clients and his products. Highly recommended."