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Return/Replacement policy:
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5/5

2004-10-27

"Excellent fast service!
All your questions will be aswered asap by email!
Product in excellent shape too!!!
Definitely will continue to buy from this merchant
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
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Verified
5/5

2004-10-25

"Items were shipped immediately and I was notified of tracking numbers and when the items went out. Had no problems at all. Well packaged and exactly as advertised. Good prices. I did not have to return anything or contact customer support so I cannot comment on that area."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Overall web site
Speed of web site
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Verified
5/5

2004-10-21

"These guys are the greatest. They had the product I wanted where others, newegg.com, did not. They had a better price and although I placed the order at 3pm EST same as their time zone, they shipped it that same day by FedEx Ground and I got delivery the next day. Un believeable. This is the place."

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Verified
5/5

2004-10-11

"Great prices, great service & quick shipping. Quick e-mail responses. Would buy from again."

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Verified
5/5

2004-10-06

"Not too bad. Ordered a Canon i560 printer from them on 9/26, but was kind of confused as there was no expected shipping time listed for the printer. I took the chance anyway. It shipped the following week, and arrived yesterday, 10/5. Strangely, FedEx delivered it when no one was at my house and simply left it at the back door. A risky move, but that's FedEx's fault, not PC Supply Source. All things considered, I'd order from the company again. Perhaps part of the problem is that the printer I ordered is kind of hard to find. "

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Verified
5/5

2004-10-04

"Placed an order for a Canon i560 printer late afternoon Wed. after an internet search. Ordering via the web was very easy, as are most ordering systems I've used. I figured I'd have to wait until the following week to receive the order, but much to my surprise, it was delivered early Saturday afternoon by Fed Ex. The printer was a gift for my parents, which they are now happily using. I've ordered many items off of the internet from reputable vendors, and this may well be the fastest response I've ever received from an order. Will most definitely use again should the need arise and the price be competetive. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Resolving problems
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-02

"They were excellent! They responded within an hour to every e-mail I sent. They were friendly and accomodating. I received my purchase 1 day early. This is by far the best experience I've had purchasing on the net (and I do so quite frequently)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-10-01

"This company has the best customer service I've ever come across in all the time I've been shopping online. They're quick, courteous and stay with you til the problem is resolved. I'll be recommending this vendor to everyone I know."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-01

"Excellent service so far!

The responded to my mails in just minutes also they found a way for every dificulty I had while placing my order.

Good service and excellent prices!


Update:

I received my package in perfect conditions and as expected. They have exelent service. I`m definetly a returning customer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2004-09-24

"Got a cpu and dvd burner ordered. we'll see how it goes."

Detailed Review Benchmark + -
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5/5

2004-09-22

"great prices and easy to work with nice website. quick processing. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
5/5

2004-09-20

"Dealing with this company has been a joy. After Trying to order the same products through Tigerdirect and being told i could only order via wiretransfer.. I immediately emailed PcSS.. i recevied a response within 5 mins detailing the order procedure and payment instructions. By 10 am the next morning my order was confirmed and shipped by 6 that same evening. THey will definitely be seeing more of my business in the future.

Only negative was the lack of a commercial invoice in the package which is a slight oversight. I had the electronic version in the email anyways.

Thanks for the great service
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-09-10

"I purchased 2 identical Duron PCs. About a day after I got one of them set up (WinXP) it started shutting down randomly. I swapped out parts from the working PC and determined it was a bad power supply. I RMA'd the power supply, process was smooth. Problem was the replacement power supply I recieved was also bad. The PC was randomly shutting down within a couple minutes of hooking it up to the PC. (I had added no additional cards to the PC in question, just motherboard, hard disk, CD drive, floppy and case fans - should've been well within specs of a 450W PS).

At this point I just went to CompUSA and got a new good powersupply and the PC is working fine now, but it bothers me some that both the initial and replacement power supply were bad. I didn't send the replacement power supply back for another replacement because I didn't want to wait for another - just wanted to get the PC working.

Overall I think I'd order from the company again, but I wonder if the replacement powersupply was tested before it was sent to me as it blinked out within a couple of minutes after hooking it up.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
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Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2004-09-05

"Great prices, great costumer service... Great store. I highly recommend this one to everybody who wants the best attention and dont want to waste their money."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-09-02

"They have excellent support from sales representative. For me they are number 1."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being easy to reach
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site