"Sold us ink specific for our printer, over the phone. Ended up sending us wrong ink.
Would not take them back. $600 down the drain. "
"Item was canceled due to lack of availability after a week of order. Price is good. But they don't have the item in stock."
"After placing my order for the item which was listed as "In Stock", I had to contact them for the order status. I was told the order was in the warehouse to be fulfilled and that I would receive a tracking number soon. Roughly 24 hours later and no email, they called me to tell me that they did have the item in stock but would not be able to ship it to me at the listed price of $268. They now wanted to charge me $307. They claim that they sold me the item based on manufacture rebates that they receive. The story is that they sell products as discounted prices based on receiving these manufacturer rebates. I have a sneaking suspicion that they advertise the low price and then try to get more $$ after the sale. The rep told me this happens very infrequently......so why don't they just honor the listed price and move on? Heck the rep confirmed the item was in stock as listed. So they advertised a product at a price, I submitted my order, they refused to fulfill, and then demanded that I pay more money to have the item shipped. What a joke of a company. In the age of expert online fulfillment, PC Nation is Radio Shack. That's not fair to Radio Shack....quite honestly. "
"I absolutely had to receive my orders in a short time frame. I called PCNation, and they were able to confirm prior to me ordering that the items were in stock and would ship and arrive on time. They even placed a hold on some low stock items while I got my order placed. Everything arrived on time and just as described. Great experience with the PCNation team!"
"Ordered goods 5 weeks ago (in stock).
4 emails later and they have not responded to a single one.
A cowboy outfit. As this title suggests... do not deal with these cowboys."
"Waiting weeks for product showing in stock and should be delivered in 5 days.
All you'll get from customer service is "sorry"
I won't come back to this SCAM WEBSITE!!!!!"
"After nearly 2 weeks I asked them where is my product and they told me that they don't have it on stock and they issued a refund, which didn't got it back yet and it passed another 3 days.
It took them 2 days to answer me back because they don't provide a phone number."
"Found a Brother Printer HL-L2300D for $46 on PCNATION and jumped on it! No problems, picked free 3 day shipping and Fed Ex had it sitting on the porch!! You can't complain about that!"
"Excellent price and fast, free shipping. Very professional"
"I don't feel that PCnation are worthy of 1 star, despite 1 star being dissatisfied, my experience with them was beyond dissatisfaction.
Long story short (and believe me it has been a long one!) I ordered 2 products, 1 which was severely delayed to an extent where I requested a refund to which they deducted the cost of delivery (bearing in no mind no delivery was made!!!) and the second arrived faulty and when sent back they supposedly tested and deemed it to be working.
They then left me in a position to either have the (faulty) product sent back to me or refunded. Given the array of brilliant options I went for the logical one and again, not only were my delivery costs not reimbursed but the cost of delivery was also deducted from the total order.
In the end, I was left without the products and with a decreased number in my bank balance.
I believe PCNation are in actuality thugs, masquerading as a legitimate business but in reality, extorting finance using clever systematic loopholes.
Shame on you PCNation.
I write this review in the hope that fellow genuine consumers don't fall into this scam and would advise to stay clear from these guys, even if it means spending a few extra pounds on a reliable website (Amazon). "
"Do not buy from this store simply because if there's a need to return the item YOU will have to pay to ship it back to them on top of them deducting 15% from the cost to restock it!!! Getting the full amount of what you paid for the item you will not get!!. They will either get you with the shipping fees or hit you with the restocking fee; I was fortunate enough to get hit with both - just how they feel or what kind of day they are having seems like."
"PC Nation is the WORST!!!!!!!!!
We STILL have an ongoing problem regarding being billed for freight charges on a returned TV.
I had in error originally ordered one HD TV that I thought was 1280 pixels and when it came we saw it was only 720 pixels. I contacted the company right away to try and return and/or exchange.
That said, even though I made a mistake...what they sent us would have been sent back anyway. The box the TV came in was a mess. It had labels of several other places the TV had been shipped to as well as people refusing delivery. It even had left a packaging slip INSIDE the box from the year 2011!!!! Also it had the previous customers from 2011 personal information such as name, address, etc.
It took us to stop payment on our CC to even get them to pick up the TV (not interested in buying anything from them at this point). Even with that, it took MONTHS.
I started to receive bills form the freight company that picked up the used piece of junk and sent those to the "customer service" rep I had been talking to. He said it would be forwarded and handled. So...Now again, couple months later..WE have been sent to collections. I contacted them again and after FOUR emails, asking for his supervisor and explaining I will be taking this to the BBB, I got a snotty reply that it was forwarded and I would be contacted next week. that was over 2 weeks ago.
Today, I have contacted the Better Business Bureau and if we still cannot get this taken care of, I am sending it to a lawyer. Enough is enough.
DO NOT USE THIS COMPANY!!"
"I ordered a Lenovo laptop on 8/16/15, order # ***-***-****-6405805. Got the confirmation with delivery time estimated August 20-25, 2015. Nothing arrived, no communication from PC Nation. On 09/04/15 I emailed them to inquire when to expect delivery.
On 09/07/15 I received this message: "Thank you for your inquiry. This order was cancelled as we sold out of the item ordered. As the order was cancelled, you were not billed. If you need any additional information, please do not hesitate to let us know."
What an immature, unprofessional, disrespectful way to treat customers.
I order equipment and supplies for 3 companies. I will NEVER order from PC Nation again, and I suggest any of their potential customers find other vendors too.
"
"Update 1: They have contacted me since this review and are now asking for images of the broken item.
Update 2: I received a message this evening after sending them images of the broken fan and they promised to send a replacement out on Monday. This has resolved my problem so I pretty much have no issues with the company as it stands now. The only problem I can see is the fans packaging was lacking any protection for transport.
Original post: Bought a 200mm BitFenix fan, connected it to the fan controller and placed it into the housing at the top of my cooler master bx case, and three of the blades snapped immediately. The product simply fell apart like it was made of cheap materials or was already broken. I contacted the customer support to file an RMA, then followed this up later asking them why the support request hadn't been reviewed and replied to. Nothing, complete silence.
They were quick enough to take the order and the money, and one positive is they did send it out quickly, but unfortunately without any protection for the item. It seems that if you receive a faulty or damaged item they seem uninterested in dealing with it.
I'd probably recommend dealing with a company that has a support system in place that functions. PCNation seems inefficient. I might now be left to contact BitFenix directly to see if they can resolve the issue.
"
"I attempted to place my first order with PCNation.com, yesterday, after their website appeared in a few Google search results for hard drives. I ordered a solid state drive and selected the free 3-day shipping offer PCNation.com was promoting. The next morning I found two e-mails from PCNation.com saying that I need to call their 800 number to confirm my identity since it was my first time ordering. I’m big on security, myself, so this was not a big deal. I called PCNation and found that their customer service was slow, constantly sighing into the phone, and seemingly unmotivated. They asked me for a work number (which they already had from my order), a second land line phone number, and they wanted a business e-mail address because the one I’ve had for over 15 years wasn’t good enough for them. One odd thing was that they never asked any real questions that could be used to identify me, my billing address on the credit card, nor any information from the credit card itself (as proof that I had the card in hand). In fact, they didn’t even ask my name till they were about to hang up. After wasting my time with their pointless questions, they said that another customer service representative would be contacting me shortly. Throughout the call, I was constantly told that this was a “one time thing” and it was being done for “the protection of their company & my credit card”. After I hung up, I found the same exact product at B&H for $40 cheaper (and free expedited shipping). I instantly called PCNation back to cancel my order. The same customer service rep answered and when I told him I wanted to cancel my order, he responded with, “well, we are out of stock on that item anyhow…” Ignorant customer service. I don’t know why I thought about giving this company a shot without looking at ResellerRatings.com first. Avoid wasting your time with PCNation.com. (I wish that I hadn’t given them my credit card number… )"